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Title Customer Service Assistant Manager
Target Location US-OH-Ashland
Email Available with paid plan
Phone Available with paid plan
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Cell: PHONE NUMBER AVAILABLE, EMAIL AVAILABLEProfessional SummaryDedicated and energetic professional seeking a long-term career with a strong background in web development, network administration, software development, and data analysis.Education08/2015  10/2018 Bachelors of Science: ComputingIndiana State University - Terre Haute, INLanguages & SoftwareProficient with HTML, CSS, JavaScript, jQuery, JSON, and FirebaseWeb Platform Development ExperienceExperience with Unity, C, C++, and C#Familiarity with Microsoft Office Suite, Windows (XP, Vista, 7, 10), Linux, and Active DirectorySkillsData AnalysisSoftware & Hardware TroubleshootingSoftware & Hardware InstallationWebsite and Portal MonitoringHelp Desk SupportWork History08/2023  10/2023 John Carroll University  IT ContractorTroubleshooting students hardwareManaging tickets through TeamDynamixConnecting students hardware to internet services06/2023  08/2023 Laketec Communications  IT ContractorInstallation of wireless access pointsDemonstrated teamwork through collaboration with colleagues to achieve project objectives03/2023  Current Robert Half  SubcontractorPart of pool of candidates for both contracts and permanent positions09/2022  03/2023 Entrepreneur  IT ConsultingFounded CooIT  IT Consulting BusinessCreated Proposal for the City of Shelby04/2022  09/2022 Freelance General ContractorGeneral Construction in line with State and City codesGeneral Laborer as part of project specificationsGeneral Contractor of renovation of residential property10/2021  04/2022 8th Grade Mathematics Substitute TeacherQuest Charter Academy  Peoria, ILTaught mathematics at an 8th grade levelConducted monthly meetings with parentsExperience with SummitExperience with Online/Remote Learning04/2019 - 04/2020 Independent ContractorMDC & Associates  Plant City, FLPart of a team tasked to the development of software using the Unity engine for the United States Air Force.Created an application using HTML/CSS, jQuery, and JavaScript to efficiently handle and export large data sets to compare the data from multiple users.Performed exacting troubleshooting that required following protocols and attention to detail.10/2018 - 04/2019 IT Help Desk & AnalystCharles River Laboratories  Ashland, OHManaged, maintained, and upgraded company computers to work with windows 10 systems.Resolved user issues and performed customer service.Performed data entry and removal into secure databases in the management of employees in company-wide systems.Worked collaboratively in a team environment to resolve technical issues and improve efficiency.08/2016 - 05/2018 Freelance Web DeveloperIndiana State University  Terre Haute, INWorked in the development of an educational software for use in teaching anatomy.Affiliations and VolunteeringMember of the American Machine Computing branch in Indiana State UniversityVolunteer at St. Edward's Church in Ashland, OhioVolunteer at the local animal shelter in Ashland, OhioPersonal References Available Upon Request

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