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Customer Service M A Resume Westland, MI
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Title Customer Service M A
Target Location US-MI-Westland
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEI'm a positive, energetic, proactive, automotive industry experienced professional seeking a facility coordinator or administrative position, utilizing my experience in a challenging and professional atmosphere.Over 9 years of general office experience in the automotive industryOver 20 years of experience providing phone support and directing callsExperience processing payroll for a small amount of employeesExperience throughout entire career using MS Word, Excel, Outlook and some PowerPointExemplary administrative, customer service, communication, multi-tasking, organizational, time-management and interpersonal skillsWork ExperienceDevice ProgrammerDanlaw41211 Vincenti Ct.Novi, MI 48375July 2021 to August 2022Programed dash cameras, asset trackers and data loggers.Processed all customer returns and credited accounts.Occasionally helped packing and shipped products.Closing ClerkSuccess Mortgage Partners1200 Sheldon Rd, #150Plymouth, MI 48170September 2020 to April 2021Started on a 12-week rotation, spending 2 weeks with 6 different teams, exposing me to different departments within company.oDisclosuresoVVOEoAppraisaloCapital MarketsoClosingoPost-ClosingEnded up on Closing, as a Closing ClerkUsed Encompass Pipeline to disclose COC CDs (Change of Circumstance-Closing Disclosure) to the borrower before their 3rd dayUsed Encompass Dashboard to generate ICD (Initial Closing Disclosure) & COC CD reports to see due dates and notify fellow Closing Teammates of timing alertsUploaded various loan docs into Encompass, e-FolderMailed CDs to clients that didnt have E-consent on fileMortgage Closing Assistant (3-month assignment with Aerotek)Michigan Schools and Government Credit Union4555 Investment Dr, Troy, MIJuly 2020 to September 2020Assisted closers obtaining documentation for loan package including updated home owners insurance, property taxes paid and/or due and current mortgage payoffs.Used Encompass pipeline to manage loansUploaded various loan docs into Encompass, e-FolderProcessor Assist SpecialistUnited Wholesale Mortgage (a division of Shore Mortgage)585 South Blvd E., Pontiac, MIMay 2019 to December 2019Proficient on MS Office, Word and ExcelUsed Index to work on either New Order or Follow Up queueUsed Doc Velocity to organize approved loan docsUsed Edge to show the loan approval progressObtained evidence of insurance (HO3, HO6 or Flood), scrubbed document for accuracy and uploaded into Doc Velocity (DocV)Obtained payoff of the current mortgageObtained title information, including tax certification, wire instructions, title insurance & closing protection letter (CPL)Meticulous in delivering error-free documentation and ensuring compliance with company policies and regulatory requirementsConstant communication with broker and UWM underwritersOwnerLabel Legends Mens Luxury Consignment - Farmington Hills, MINovember 2011 to Sold 2019Michigans only mens luxury resale/consignment storeResponsible for daily operationsSchedule, preview and process all incoming inventoryResponsible for staffing needsIndependent Mobile NotaryAccountable Notary, Inc - Westland, MISeptember 2005 to CurrentReceive from title companies, via email, final mortgage closing documents (approximately 175 pages) and print 2 copiesWitness mortgage execution at borrowers home, notarized docs and returned them to the title companyExcellent time management, scheduling several closings some daysOwn and operate Konica Minolta BizHub 420 printerNotary Commission Exp 12/2025Closing CoordinatorTitle Source, Inc - Livonia, MINovember 2004 to March 2006Scheduled all Michigan closings with local notaries to provide efficient and timely executionTitle Source's lead notary recruiter resolving any necessary issues by utilizing my analytical problem solving abilitiesRecruited experienced notaries to build statewide databaseAssociate Property Manager/Facilities CoordinatorFord Motor Company - Dearborn, MIMay 2000 to September 2004Directly handled incoming telephone calls related to facility issuesProvided initial point of contact for Facility Management DepartmentControlled badge access for 5 buildings using NetBadge, including all management parking lotsMonitored and processed work order requests placed in Property Management drott using Web Tracker for carpenters, millwrights, electricians, masons, HVAC and yardProactively visually inspected for issues for 2 buildingsArranged to have issues resolved using MaximoMaintained and issued office and desk keys as well as managed/changed all lock/coresUpdated Atrium Lobby kioskSpecial Mention:Six-Sigma TrainedGreen-Belt Certified: Noticed broken office chairs were being discarded. Discovered all office chairs were made by Steelcase and had lifetime warranties. Instead of disposing of broken chairs, I arranged to have them fixed (and cleaned) by Workplace Integrators. Became Green-Belt Certified because of that savings to the company (Desk Chair Revitalization Program)Administrative AssistantFord Motor Company - Dearborn, MIMay 1997 to May 2000Answered incoming telephone calls and provided excellent customer serviceResponsibilities included scheduling meetings, preparing legal documents and charts using MS Word & ExcelManaged email for 2 department managers using MS OfficeMade travel arrangements and processed expense reportsCreated and maintained files & faxing including necessary administrative tasks as requiredMaintained office supplies for both departmentsResponsible for ordering pagers and corporate credit cards for all authorized personnelProvided administrative support to entire Windstar Body Engineering DepartmentEducationNorthwood University  Ford Livonia Transmission Remote LocationPsychology  No Degree ObtainedSchoolcraft College  Livonia, MIGeneral Studies  No Degree ObtainedWest Bloomfield High School  West Bloomfield, MICertifications/LicensesCertified Signing Agent - Notary Public (exp. Dec 2025)Six Sigma - Green Belt Certified

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