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Click here or scroll down to respond to this candidateCandidate's Name
Silver Spring, MD Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
operations.
Team building with a balanced focus on guest service, cost controls and targeted earnings.
Diplomatic in resolving disputes and coordinating diverse teams.
Strategic thinking individual experienced in turning low-performing organizations into top revenue
producers.
Willing to relocate anywhere
Work Experience
General Manager
P.F. Chang's / MCA - Arlington, VA
September 2022 to October 2023
All aspects of the restaurant operations from hiring , training , developing , Guest service, p&l purchasing ,
Labor control and cost of goods.
As a General manager main goal to increase guest counts by providing great food and service
consistently, managing and developing 4 managers and chefs to create the ideal environment for guests
and for personal growth.
General Manager
Teds Bulletin - Gaithersburg, MD
August 2021 to September 2022
All aspects of the restaurant operations from hiring , training , developing , Guest service, p&l purchasing ,
Labor control and cost of goods.
As a General manager main goal to increase guest counts by providing great food and service
consistently, managing and developing 4 managers and chefs to create the ideal environment for guests
and for personal growth.
Director of Operations
Crews Of California - Arlington, VA
April 2015 to June 2021
Crews of California is a restaurant company that operates varies brands in major US
Crews of California is a restaurant company that operates varies brands in major US airports. As a director
of operations i have the overall responsibility for Regan Airport locations that includes restaurant, bar,
fast service.
Sales Volume of $11 million and over 60 crew members and 6 managers
Provided High end customer service through ongoing crew training.
Increased guest satisfaction scores by 2o% in first year
Boosted team productivity and e!ciency by leveraging top-notch customer service and cross training
abilities.
Directed government regulations and security guidelines.
Managed marketing, promotions, and advertising.
Directed and supervised culinary operations including menu development, food preparation, food.
Production, cost controls, sanitation, plate presentation, small wares, ordering, sta" and events.
Hospitality Manager
Ruth Chris - Annapolis, MD
June 2014 to April 2015
In a fine dining setting the hospitality director is responsible for guest satisfaction, revenue generation,
repeat guest tracking, large event planning, sta!ng, coaching and training.
Drove operational improvements which resulted in savings and improved profit margins.
P&L, Food and Beverage cost controls.
8 Million in sales and 80 sta" and managers
Managed quality assurance program, including on-site evaluations, internal audits and customer
surveys.
Monitored social media and online sources for industry trends.
Director of Operations
Eddies Grill - Silver Spring, MD
December 2011 to August 2014
Two restaurants, 6 million-dollar business with five department managers.
Great focus on bar sales and late night.
Supported culinary crews to maximize quality and work e!ciency.
Provided high-end customer service to ensure customer satisfaction and retention.
Delegated assignments based on site plans, project needs and knowledge of individual team members.
Observed each employee's individual strengths and initiated mentoring program to improve areas of
weakness.
Enhanced operational e!ciency and productivity by managing budgets, accounts and inventory.
Training Manager/general Manager
Red Lobster
October 2001 to June 2011
Managed and directed daily business operations of a $8 million restaurant, including guest satisfaction,
production planning as well as bottom line profits, costs and sta!ng
Managed a team of over 140 employees and 5 department managers.
Recognized for achieving over a million dollar profit five years in a row.
Worked closely with corporate executives.
Opened new restaurants across the U.S.
Received corporate award for opening team excellence.
Trained new hires to perform cross-training exercises with experienced workers.
Directed training programs and development paths for managers and supervisors.
Analyzed e"ectiveness of training programs at all levels and recommended updates.
Education
Bachelor of Science in Business Administration
California State University - Los Angeles, CA
Skills
Do you have any of these top skills employers are looking for?
Hospitality Management
Internal Audits
Production Planning
Production Planning
Restaurant Management
Management
Pricing
Supply Chain
Purchasing
Dismiss
P>Communication skills
P>Leadership
P>Coaching and mentoring
P>Inventory management
P>Process improvement
P>Performance Analysis
P>Team building
P>P & L
P>Cost Controls
P>Delegation
P>Culinary expertise
P>Guest service excellence
Budgeting
Links
Military Service
Awards
Groups
Patents
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