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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Irving, Texas Street Address
SummaryCommunicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.SkillsFollow-up skillsQuality ControlComplaint HandlingMicrosoft ExcelActive ListeningExperienceAmazon flex I Dallas, IXDelivery Driver01/2019 - CurrentAdaptive team playerCustomer Relationship Management (CRM)ProofreadingResearchingGeneral Motors Co I Dallas, IXWearhouse Worker02/2023 - 12/2023Allstate Insurance Co Dallas, TXClaims Specialist11/2021 - 01/2023 Received daily delivery instructions and route assignments from dispatch.Verified accuracy of items loaded onto truck against shipping documents. Communicated regularly with dispatch regarding any delays or issuesencountered on routes. Provided excellent customer service by answering inquiries about products or services being delivered. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Demonstrated leadership by making improvements to work processes and helping to train others. Planned and completed group projects, working smoothly with others.Assisted with customer requests and answered questions to improve satistaction. Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment. Investigated complex or high-value claims to identify discrepancies and fraud indicators. Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage. Maintained detailed records of all claim activities including notes aboutconversations with claimants or representatives |
