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Sales Agent Call Center Resume Euclid, O...
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Title Sales Agent Call Center
Target Location US-OH-Euclid
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Candidate's Name
Street Address  Nicholas AvenueEuclid, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCENational General Insurance Company Independence, OH-Licensed Sales Agent- August 2021 - June 2023Take incoming and make outgoing sales calls for a wide range of Insurance products that best fit the customers needs.Create a client base by insuring as many products that not only fill the customers needs, but offer them financial security and safety.Sell a variety of insurance products such RV, Boat, Auto, Home, Umbrella, Motorcycle and Life and Health Products.Adapt to business needs by adjusting hours as needed.Permanent General Assurance Corporation Independence, OH-Sales Agent- April 2016 - June 2021Finished in the top 10% of the entire corporation in the past 2+ years in total monetary sales per year as well as leading monthly and daily sales.Identify and assess needs of customers and recommend products and solutions using appropriate sales tools and techniques.Make out -bound to prospective clients, sell them on the need to upgrade and/or reinstate their current auto insuranceNations Lending Corporation Independence, OH-Junior Banker then Mortgage Loan Originator- December 2011- October 2015Take in-bound calls from call center and determine needs of the borrower Work up options that are in the best interest of the borrower and present them with as many money saving options as possible. Sell the deal to the client and complete the loan process Call existing client base to work up further money saving options for their current situation Call out on referrals to generate new business Work hand-in-hand with the processing team to ensure that all loans meet financial guidelines Became one of the leaders on the floor in terms of monetary loan volume closed Assisted the company in attaining their greatest year in terms of generating loan volume and loans closed in 2015Progressive Insurance Corp. Mayfield Village, OH-Direct Sales, Team Leader/Coach- April 2000- August 2008Identify and assess needs of customers and recommend products and solutions using appropriate sales tools and techniques.Spend 75% of time handling telephone calls from prospective and existing customers regarding: insurance availability, eligibility, coverage, policy changes, insurance rates, and billing procedures.Spend 25% of time as team leader and sales coach; skilled at building top-performing teams focused on impeccable customer service, delivery of products, and sales goal achievement.Remain current on latest trends in the industry with a comprehensive knowledge of insurance products, services and best practices Played a key role in increasing retention as well as satisfaction rates.Dedicated and tenacious sales expert with reputation for consummate professionalism and exemplary ethics.Nokar Technologies, Inc. Naperville, IL-Sales Representative/Account Supervisor - May 1997- March 2000Responsible for development and maintenance of sales accounts for a product called Acculign, a wheel alignment system, in the automotive industry in Ohio and Pennsylvania. Analyze the market and identify opportunities for growth of the company.Assess needs of customers and recommend products and solutions; negotiate and implement product pricing.Maintain detailed database of prospects and customers and document sales calls to facilitate follow-upManaging projects from sale through delivery: coordinating product requirements to customer specifications; engaging in quality assurance; and, ensuring customer satisfaction with productAmerican General Finance Cleveland, OH-Insurance Sales/Account Manager - April 1996- May 1997 Goal-driven,customer-focused sales/account management demonstrated consistent achievement of service and sales objectives in highly competitive marketOffered solutions and recommendations to customers for their insurance needsCultivated positive and enduring relationships with customersMaintained prospect database, prepared sales activity reports, and developed marketing/sales strategies to achieve sales goalsEDUCATION/ PROFESSIONAL DEVELOPMENT Cleveland State University, Cleveland, Ohio, 1994-1996; pursued Bachelors Degree in Urban Planning/History Lakeland Community College, Kirtland, Ohio, 1994; Associate of Arts in History St. Ignatius High School, Cleveland, Ohio, 1988; High School DiplomaLicensing: Life/Accident/Health/Disability/Umbrella in 44 statesProperty and Casualty in 44 statesCertification: Employee Training in Insurance LawsInsurance SalesNMLS # 882450, currently licensed in 13 statesREFERENCESElise Prince McDaniel, PGAC, Sales Supervisor, Independence, OH, (216)-409-5230 Kelley A. Sweeney, City of Euclid, Director of Law, 585 E. 222nd Street, Euclid, OH 44123; PHONE NUMBER AVAILABLE Patrick Mena, Sales Manager, National General Insurance, Cleveland, OH (951) 317-1313 Michael J. Quinn, 115 E. 192nd Street, Euclid, OH 44119; PHONE NUMBER AVAILABLE Nick Phillips, Branch Manager, NLC Loans, 7029 Pearl Road, Suite 300 Middleburg Heights, OH 44130; (440) 915-7611 Alan Luber, Sales Manager, NCL Loans, 7029 Pearl Road, Suite 300, Middleburg Heights, OH 4130; (440) 263 9310 Jean-Paul Riccio, Team Lead, Q-Lab,800 Canterbury Lane, Westlake, OH 44145 PHONE NUMBER AVAILABLE/pre>

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