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Title Customer Service General Manager
Target Location US-MA-Boston
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Candidate's Name
Work ExperienceSpecialty retailK2 pearls- SeaportGeneral Manager/Professional GroomerThe Continental - West Roxbury, MA March 2019 to May 2022Handled multi line phone system, in all appointments. All sales and inventory reports. Cared for boarding, daycare and grooming dogs and cats. Play groups, administering all medications, feeding including special diets. Managed all kennel, bathers, and grooming staff, and assisted where needed. Had all tasks written out for all employees. Greeted, cashed out and check in check out of all animals through the facility.Groomed cats and dogs to clients specificationsBathed, prepped, and finished work on up to 6-8 animals, depending on how they came in i.e., matted, scared, 1st time grooming etc.Managed a team of 15 employees.Successfully implemented new policies and procedures to improve team efficiency.Met with clients to issue quotes.Maintained staffing levels.Managed and trained new hires.Professional Pet Groomer Neponset Animal Hospital - Boston, MA January 2021 to October 2022Working with clients on what types of grooms, education of pet care, sedated grooming, insuring all my pets are well taken care of. Because we're a hospital, we get animals that aren't able to be groomed anywhere else, due to the attitude of pets, age, on meds, etc. so I've worked on fractious dogs and cats and understand how to groom and work with them.Overnight SupervisorRed Dog Pet Resort and Spa - Boston, MA August 2020 to April 2021Handed All sales and inventory reports. Cared for boarding, daycare and grooming dogs and cats. Play groups, administering all medications. Had all tasks written out for all employees. Greeted, cashed out and check in check out of all animals through the facility.Groomed cats and dogs to clients specificationsBathed, prepped and finished work on up to 6-8 animals, depending on how they came in i.e. matted, scared, 1st time grooming etc.Managed a team of 15 employees.Successfully implemented new policies and procedures to improve team efficiency.Met with clients to issue quotes.Maintained staffing levels.Managed and trained new hires.Server/WaiterThe Cheesecake Factory - Boston, MA September 2016 to April 2018Serving clients explaining what's on the menu and how it would taste, suggesting menu upselling as well. Busing tables as well as pre-busing. Making sure that each customer is having a good time and leave happy.Front of House Manager Alex's Bistro on Reed - Columbus, OH February 2012 to August 2015Working with the chefs for specials for the evening, maintaining a good staff, ensuring that each customer is enjoying their dishes and having a great time, some bartending, making each schedule for the week, keeping the restaurant is always in tip top shape, candles on the tables, white linen table covers have no stains or anything. French restaurant that was a very busy and very loved businesses in Columbus.EducationHigh school diplomaHilliard Darby High School - Hilliard, OH

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