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Click here or scroll down to respond to this candidateSergio Lavorano West Palm Beach, FL PHONE NUMBER AVAILABLEEMAIL AVAILABLEAsset Protection and Loss Prevention ProfessionalStreet Address + years providing security strategies to both direct security companies, bail bond recoveries, and individual stores. Repeated success guiding sizeable security and asset protection teams through specialized training, developing a keen perception for both verbal and non-verbal behaviors, and providing simulated situations for testing. Talent for developing team members, recruiting AP staff, and providing performance feedback. Expert within the security and asset protection field with an ability to forge solid relationships with both internal and external partners across the industry.Highlights of Expertise Strategic Protection Planning Security Process Review Process Analysis & Recommendation Recruiting & Staffing Initiatives Safety Reviews and Inspections Team Training & Testing Policy & Standard Implementation Process Redesign & Change Management Staff Development Programs Team Building and LeadershipCareer ExperienceKohls Stores 01/05/2022. to Present.Loss Prevention SupervisorMulti Unit Manager.West pal bch, FL 33023.External and Internal investigationsApprehensionsCourt presidingsLp TrainerBuilding safety and securityEducating Staff on loss prevention and safety,CCTV specialist.Spearheaded the implementation of new safety programs, leading to a decrease in both customer and employee safety incidents and accidents.Created development plans for other agents, which consisted of training, decision-making, performance management, and goal attainment, leading to the highest area total apprehensions. continuedSergio Lavorano Page 2Conceptualized and implemented several loss prevention policies and procedures, including the companys apprehension policy and the company training manual. Sears Holdings Kmart Stores, Lantana, FL, 2017 to Present Area Asset Protection Manager Multi-Unit (YYYY to Present) Hold responsibility for enforcing the policies and standards of the asset protection department while also administering training, procedures, and meeting performance requirements. Recruit, train, and monitor the performance of store specific asset protection managers. Review shortage and shrink reports post inventory with senior leadership and make recommendations on ways to make improvements. Collaborate with other area asset protection managers on regional projects and trend reviews. Utilize company systems to monitor store analytics and detect problem areas.Spearheaded the implementation of new safety programs, leading to a decrease in both customer and employee safety incidents and accidents.Created development plans for other agents, which consisted of training, decision-making, performance management, and goal attainment, leading to the highest area total apprehensions.Conceptualized and implemented several loss prevention policies and procedures, including the companys apprehension policy and the company training manual Asset Profit & Protection Manager (YYYY to YYYY)Held responsibility for the loss prevention processes within a level 4 high-risk store. Managed monthly meetings with both management and staff to create awareness around theft and shortage causes. Investigated cash shortages from an internal investigations perspective. Ensured safety, security and accurate data reporting from external vendors. Monitored theft from both internal and external perspectives. Oversaw the store safety programs to minimize risk. Created awareness around inventory shrink and developed new processes to ensure a reduction.Achieved the highest apprehension rate within the region for two consecutive years, with 292 in 2018 and 314 in 2019.Nordstrom, West Palm Beach, FL, 2012 - 2015Loss Prevention ManagerManaged the asset protection department within a leadership role. Trained associates on customer service recovery statements and identifying suspicious behaviors. Completed fire safety trainings and emergency audits, in addition to securing merchandise to prevent loss. Assisted with opening and closing procedures to audit for safety. Apprehended shoplifters and worked with authorities to recover store property and prosecute. Enforced company standards and processes for safety to minimize safety incidents. Investigated instances of fraud and identity theft.Successfully implemented immediate loss prevention measures, which resulted in the recovery of more than $52K in store property.Collaborated with managers and other associates to achieve a store record of 384-day incident and accident free.Managed the CCTV processes for maximum benefit, including positioning and updating when needed.Gold Coast Investigations, Southwest Ranches, FL, 1988 to YYYY Criminal Investigator & Certified Bail Recovery Agent Investigated criminal and forensic behavior. Collected, preserved, and processed evidence. Trained new associates on methods of loss prevention and workplace safety. Attended court proceedings and testified as necessary. Researched, processed, and filed all assigned cases. Apprehended and arrested criminal subjects for a local bail bondsman in addition to several federal agencies.Provided essential services to several law enforcement agencies through to use of undercover tactics. Education & CredentialsBachelors Degree in Criminal Justice & Behavioral Psychology University of PhoenixProfessional Development Wicklander & Zulawski Certification Criminal non-confrontational Interviewing and interrogation for law enforcement training Licensed Private Investigator State of Florida Certified Bail Recovery Agent |
