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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLEDesktop Technical SupportResults driven professional, adept at providing comprehensive technical desktopsupport to end users, troubleshooting hardware and software issues and ensuring the smooth operation of workstations.Core Competencies: Work Station Support Technician Desktop Support Operation and Troubleshooting Network Support for Main Office End User Management.PROFESSIONAL EXPERIENCEAreva Inc. Work Station Support Technician June 2010 March 2024Exhibited skills in managing the Remote PC Queue for North America, ensuring timely resolution of remote desktop issues and minimizing downtime for users across multiple locations.Successfully provided comprehensive desktop support for offices in Bethesda, MD and Columbia, MD, delivering prompt technical assistance and troubleshooting to optimize productivity and user experience.Delivered comprehensive support for Dell and Lenovo laptops within SLA parameters, while also troubleshooting MS Office 2010 and MS Office 365 applications to optimize user productivity and satisfaction.Implemented and troubleshooted engineering software installations, including Triconex while also creating a batch file for end-users to easily map network drives when working remotely, optimizing efficiency and accessibility.Proficiently imaged the laptops and desktops with the companys image ensuring streamlined processes and optimized device performance.Maintained distribution lists for both locations and efficiently archived data for VIPs in the Bethesda, MD office, ensuring effective communication management and secure data storage.Utilized Windows 7/10 extensively during the tenure at Areva/Framatome, demonstrating proficiency in operating and troubleshooting these platforms to support organizational needs.ATSC, Inc. Senior Systems Analyst December 2007 June 2010Exhibited proficiency in operating and troubleshooting Windows XP/7 systems while contributing to the Department of Education, adapting seamlessly to change in contract assignments to maintain uninterrupted support services.Successfully maintained an HP printing environment for end users, ensuring optimal functionality by promptly replacing parts under warranty within the SLA period, minimizing downtime and maximizing productivity.Provided comprehensive support for Blackberry devices, ensuring seamless operation and resolving any issues promptly, while also proficiently re-imaging corrupt PC systems with the provided image, restoring functionality and minimizing disruptions to user productivity.Conducted basic networking troubleshooting to resolve connections issues, ensuring uninterrupted connectivity for users.Demonstrated excellence in managing the archival process of political appointees data to the shared network drive, ensuring secure and organized storage.Executed IMACS (installs, moves, adds, changes) tasks, facilitating smooth transitions and updates within the organization.Previous Experience: Compucom Desktop Support Analyst TFE-Diebold Desktop Support TechnicianEDUCATIONElectronics Technology Certificate Program Technical Education Center, Rockville, MDCertifications & Clearances: CompTIA A+ CertifiedDepartment of Education Confidential 6C Clearance |
