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Click here or scroll down to respond to this candidateCandidate's Name
Summerville, SC PHONE NUMBER AVAILABLE EMAIL AVAILABLESenior Operations Manager with years of experience directing operations, providing corporate vision, and motivating team members by defining and communicating clear ideas and strategies. Motivate team members to drive results and eliminate obstacles. Apply Lean methodology to obtain continuous process improvement. Demonstrate an approachable leadership style to foster team member engagement including recognition. EXPERTISEOperations Management Employee Training & Development Sales Management Process Improvements Strategizing Business plans Team Building & Leadership Budgeting & Cost Control Recruiting & Hiring Strategic Planning Residential & Commercial Outside Sales PROFESSIONAL EXPERIENCEHead of Field Operations, PipeDreams Ventures March 2022 Present Directly managed 8 general managers and oversaw all aspects of the business including P&L performance, recruiting and staffing, driving sales, and employee training. Created and implemented a new pay plan for all field employees, changing from hourly to performance pay, resulting in significant labor savings for the company and increased production, while also creating a pay plan that is scalable as the company continues to grow. Developed and implemented the metrics and KPIs for the company. Worked with our Operations and Finance teams to create multiple processes and measurement tools to help manage each business more effectively, including Daily Pacing Reports, Weekly Gross Margin Reports, annual budgets, monthly P&L reviews, vehicle exception reports, accounts receivable reviews, and payroll reviews. Worked hand-in-hand with the Marketing Department to ensure call volume was sufficient for each location and led Daily Call Volume meetings with all operations to review the prior days activity, conversion rates, average tickets, and action plans to win the day. Created a universal customer maintenance plan for all locations. Created an add-on options list for all businesses to increase average tickets and improve closing percentages. Introduced a new quarterly bonus plan for general managers, department managers, and field employees to aid in driving performance and improve retention.General Manager, American Residential Services March 2021 March 2022 Took over struggling branch operations, improved financial performance, and positively impacted branch culture. Oversaw recruiting, hiring, training, motivating, and holding employees accountable for achieving budgeted goals in the areas of sales, service, HR, administration, and branch profitability. Introduced new plumbing revenue categories, improving plumbing revenues by over 30% in the first 6 months. Implemented flat rate pricing and trip fee, which increased closing percentages and improved margins by 7%. Restructured branch administrative processes to improve collections, customer response time, and data. General Manager, Roto-Rooter Services Company, Seattle, WA June 2018 Feb. 2021 Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance. Led current location to the number one operating profit margin branch in the west region. Managed every facet of the P&L, including driving revenues, controlling labor and material costs, increasing manpower, improving the performance of those who were underachieving, and facilitating positive change in the branch culture. Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Prepared operating budgets for the branch, reviewed expenditures, and took corrective action as needed. Mentored new General Managers In Training for the west region to help develop their understanding of the business and improve their leadership skills. Directly managed 6 supervisors and 5 administrators and indirectly managed 107 employees in the current operation. Owned full P&L management, annual budgeting, weekly forecasts, sales management, and daily leadership of the entire team while holding employees accountable for achieving established targets in each department. Co-Owner, WeHoneyDo Pest Control, Bothell, WA May 2016 June 2018 Built a successful business from ground zero to the fastest-growing pest control and insulation company in 3 counties in western Washington. Met with prospective clients to present company offerings, discuss products, and showcase service solutions. Recruited, hired, trained, and motivated employees to achieve operational goals. Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business. Implemented a business development strategy focused on social media branding and launched an email marketing campaign, attracting new customers and expanding market penetration. Regional Manager, Terminix International, Bothell, WA April 2000 May 2016 Successfully managed 29 branch operations across 10 states throughout the western United States. Responsible for overall branch performances of the region, including full P&L responsibilities, annual budgets, recruiting, hiring, training, and motivating employees to achieve budgeted results. Directed and coordinated the development of new service lines that created new revenue streams generating more than $12 million annually. Worked closely with all branch managers to aid in their continued development as leaders and to assist in removing roadblocks that prevented them from success. EDUCATIONMBA, Business Administration, University of Phoenix, Phoenix, AZ Bachelor of Science, Business Administration, San Jose State University, San Jose, CA ACCOMPLISHMENTSFormer Vice-President of Professional Networkers Association, Bothell, WA chapter Certified Green Belt and Project Sponsor, Six Sigma Certified Coach, 4 Disciplines of Execution (4DX)Certified Instructor, Train-The-Trainer Management Consultants Certified Facilitator, Integrity Selling SystemRegional Manager of the Year, 2003 and 20058-time Award of Excellence Winner and 3-time President's Club Winner COMMUNITY INVOLVEMENTCore Team Leader for LifeTeen; Emissary for Lighthouse Catholic Media; Core Team Leader for ALPHA; Lector. Candidate's Name , page 2 |
