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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service & Collections SpecialistEl Mirage, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Retention ManagerTerminix - Glendale, AZJune 2020 to Present Resolve Customer service issues and requests via call, text and voice/email Schedule appointments Take and receive inbound/outbound calls Provide outstanding Customer servi e at all times Collections SupervisorNational Credit Services LLC - Peoria, AZMarch 2021 to May 2023 Spot out past overdue accounts or account rolling over into further delinquency locating debtors in order to begin the recovery process, and negotiating debt Set up payment plans to resolve balance and collect the most possible in the shortest amount of time Assistant Store ManagerT-MOBILE/Wireless Vision - Glendale, AZFebruary 2018 to December 2019 Provide an unmatched customer experience Organize each day around customer satisfaction, sales goals, and company initiatives Be the first to learn about our partner's new products, accessories, pricing plans, and services Focus on enriching and improving customers' lives by offering personalized solutions in every experience while meeting / exceeding your performance & sales goals Retention Department ManagerComcast/Xfinity - Chandler, AZJune 2016 to June 2019 Supervise team of customer service and retention agents Resolve customer disputes to prevent cancellation Assist in customer account maintenance Ensure customer quality care through call monitoring HELP DESK AND MAINTENANCE DISPATCHERCircle K Stores Inc - Tempe, AZ2015 to 2018 Supervise team of IT Support Technicians Resolve technical issues to ensure store maintenance Ensure maintenance of system updates Provide in depth training for new hire and current employees MARKETING AND SALES SPECIALISTDirectbuy - Peoria, AZ2011 to 2013 Manage marketing and sales team Create and revise marketing strategies Provide customer service and assistance Provide in depth training for new hire and current employees Meet and exceed monthly sales quotaCUSTOMER SERVICE REPRESENTATIVEUhaul - Phoenix, AZ2009 to 2011 Provide customer service and support Create new and modify existing customer reservations Manage existing customer accounts Meet and exceed monthly salesHEAD CASHIERLowes - Phoenix, AZ2006 to 2009 Manage all cashiers on duty Supervise proper maintenance of cash drawers Provide customer service and support Maintain clean and safe store environmentEducationHigh school or equivalentCHANDLER HIGH SCHOOL - Chandler, AZ2004 to 2008Skills IT support Help desk Conflict management POS Store management Hospitality Sales Customer service Cash handling Cash register Supervising experience Pricing Account management Cold calling Marketing Conflict management Negotiation Operating systems Technical support IT support Help desk Computer networking Shift management Cooking Leadership Restaurant experience Kitchen management Fashion retail Retail sales Management Restaurant management Food serviceCertifications and LicensesMedical Assistant CertificationJanuary 2011 to December 2011Driver's LicenseApril 2023 to November 2038 |
