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Click here or scroll down to respond to this candidateJKCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Lombard, IL Street Address WWW: Bold ProleWWW: https://skinpenjen.wixsite.comHighly motivated professional with twenty ve plus years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, sta and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.Business DevelopmentCustomer ServiceBusiness AdministrationProject ManagementTalent AllocationStrategic PlanningBusiness PlanningNegotiationRelationship BuildingCustomer RelationsIssue ResolutionSales DevelopmentProfessional NetworkingDriven and DeterminedAttention to DetailConsultingNew Business DevelopmentEmployee DevelopmentResources AllocationFinancial ManagementRegulatory ComplianceSales OversightContract ManagementQuality AssuranceEmployee TrainingTask DelegationLa' Reese Spa Naperville, ILSpa Owner09/2007 - CurrentDeveloped and implemented a comprehensive marketing strategy to increase spa services revenue.Coordinated with vendors for product purchasing and delivery. Created promotional campaigns to generate interest in spa treatments and services.Developed a loyalty program for repeat customers, resulting in increased sales volume.Maintained accurate nancial records of all transactions related to the business operations of the spa.Inspected areas of the facility regularly to ensure they were clean and safe for guests.Collaborated with other professionals in the industry to stay current on trends in health and wellness treatments.Researched competitive pricing strategies for various spa services oered at dierent locations.Negotiated contracts with suppliers for better prices on materials used in treatments oered at the spa.Kept records for production, inventory, income and expenses. SummarySkillsExperienceDetermined pricing for products or services based on costs and competition.Reconciled daily sales, prepared bank deposits and assessed nancial transaction reports.Promoted business on social media platforms to maximize brand identity and generate revenue.Set pricing structures according to market analytics and emerging trends. Resolved issues quickly through meticulous research and quick decision- making.Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.Analyzed nancial statements and trends to manage cash ow and make business decisions.Supervised company social media and marketing eorts to expand brand awareness and attract new customers.Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.Used excellent verbal skills to engage customers in conversation and eectively determine needs and requirements.Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.Formed and sustained strategic relationships with clients. Reviewed nancial statements and sales or activity reports to measure productivity or goal achievement.Implemented successful business strategies to increase revenue and target new markets.Coordinated and directed activities of businesses or departments concerning production, pricing and sales.Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments. Directed or coordinated nancial or budget activities to fund operations and maximize investments.Liposuction & Cosmetic Surgery InstuteNaperville/Oakbrook, ILSales Consultant04/2005 - 02/2016Developed and maintained relationships with clients to increase sales revenue.Analyzed customer needs and preferences to recommend appropriate products.Generated daily reports on sales activities for management review. Resolved customer complaints and inquiries in a timely manner. Attended trade shows and conferences to promote products and services. Created customized presentations for potential customers based on their requirements.Maintained accurate records of all sales activities in the CRM system. Participated in regular training sessions on new products, services, and industry trends.Ensured customer satisfaction by providing follow-up support after purchases.Worked with fellow sales team members to achieve group targets. Greeted incoming customers and provided expert sales and service to drive revenue.Increased revenue by skillfully upselling and closing customer sales and driving product benets around client needs.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Cultivated productive relationships with existing customers through exceptional follow-up after sales.Priced out products for customers and drew up sales paperwork. Handled credit and debit card payment processing to complete purchasing experience.Answered product questions with up-to-date knowledge of sales and promotions.Developed key customer relationships to increase sales. Created successful strategies to develop and expand customer sales. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.Drove substantial sales through suggestive selling and by promoting add-on purchases.Greeted customers to determine wants or needs.Cleaned shelves, counters and tables to maintain organized store. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.Maintained records related to sales for store management. Provided detailed product information to customers, including features, prices, and availability.Mint Night Club Chicago, ILRestaurant Bar Owner09/2000 - 05/2005Established standards for quality control, customer service, health and safety regulations.Analyzed nancial reports to identify areas of improvement or cost savings opportunities.Created promotions and special events to attract customers and boost sales. Implemented operational procedures to maximize eciency while minimizing costs.Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers. Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies . Interviewed potential hires for front-of-house positions such as servers and bartenders .Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .Maintained cleanliness and sanitation across foodservice, storage and preparation stations.Optimized prots by controlling food, beverage and labor costs. Developed successful marketing plans to increase sales and prots while managing costs.Worked in close collaboration with team members to ensure customers received high-quality service.Delegated work to sta, setting priorities and goals. Supervised activities of dining room sta to maintain service levels and support guest needs.Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Coached sta on strategies to enhance performance and improve customer relations.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Circulated within assigned areas to assess and address customer needs, eectively prioritizing tasks during peak hours.MCI WorldCom Technology DriveLombard, ILSales Manager06/1998 - 01/2000Developed and implemented marketing strategies to increase sales of IT products.Created a comprehensive sales plan to maximize revenue from IT solutions.Built relationships with key clients, providing them with tailored IT solutions.Supervised the daily operations of the Sales Department, ensuring targets were met.Provided technical advice and support to customers regarding their IT requirements.Organized promotional events such as product launches and trade shows to generate leads.Negotiated contracts with vendors for the purchase of hardware and software components.Analyzed customer feedback on existing products and services in order to improve oerings.Trained new sta members on sales techniques, product knowledge and customer service skills.Collaborated with other departments such as Marketing, Engineering, and Customer Service.Identied opportunities for upselling additional products or services during client interactions.Prepared detailed reports on sales performance metrics such as revenue growth, prot margin.Implemented cost-saving measures across all areas of the Sales Department's operations.Generated leads through cold calling potential customers or attending networking events.Updated internal databases with customer information including contact details, orders placed.Developed product knowledge to facilitate quality representation, winning and retaining accounts from competitors.Led, coached and developed employees to achieve sales goals. Enhanced performance of sales workforce with creation of training programs.Identied prospect pain points and individual requirements to penetrate accounts, deliver value propositions and move contacts forward through development stages.Mentored and internally promoted successful company sales and account management sta into leadership positions to drive company growth. Resolved customer complaints regarding sales and service. Coached, developed and motivated team to achieve revenue goals. Led sales planning, development and account management to grow existing accounts and establish new sales accounts. Established ambitious goals for employees to promote achievement and surpass business targets.Used change methodologies to increase sales and led projects for increased productivity.Gained market share in new sales performance through aggressive team training.Met with sales and design departments to determine project road maps and create unique products to drive protability and champion brand. Killarney's Irish Pub & Cafe Normal, ILBartender09/1996 - 05/1998Greeted customers and provided excellent customer service. Prepared alcoholic and non-alcoholic beverages according to recipe standards.Ensured proper sanitation of bar area, glassware, utensils, and equipment. Maintained inventory of liquor, beer, wine, and other beverage items. Provided drink suggestions to customers based on their preferences. Processed payments accurately and eciently with POS system. Assisted in setting up the bar for service shift.Stocked ice bins and coolers as needed throughout shift. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.Cleansed glasses with sanitizing solution after each use. Resolved customer complaints in a professional manner. Organized storeroom inventory of supplies such as cups, napkins, straws. Performed opening and closing duties including restocking supplies. Adhered to state regulations regarding serving alcohol responsibly. Managed cash drawer at the end of each shift ensuring accuracy of funds received.Developed good working relationships with fellow employees through eective communication.Checked identication cards for proof of age prior to serving alcohol beverages.Participated in weekly team meetings to discuss goals and objectives set by management.Prepared cocktails from bar recipes and served wine, draft and bottled beer.Trained new bartenders on drink preparation and upselling techniques. Collected and organized daily till totals and tips. Balanced daily registers and generated sales reports for management. Planned and coordinated special events to boost customer numbers and prots.Miller Lite and MGD Normal, ILPromotional Brand Ambassador09/1996 - 05/1998Conducted on-site product demonstrations and sampling activities. Created promotional materials, including brochures, yers and banners for advertising campaigns.Provided customer service to ensure satisfaction with products or services oered by the company.Tracked sales performance metrics to assess eectiveness of promotional eorts.Coordinated with vendors to secure discounts on promotional items like t-shirts, hats or mugs for giveaways at events.Developed relationships with local businesses to facilitate cross- promotional partnerships.Participated in brainstorming sessions to generate ideas for new promotions.Ensured compliance with all applicable laws and regulations related to advertising activities.Attended conferences and seminars related to industry trends and best practices.Introduced sales, promotions and other brand initiatives to gain customer loyalty.Conversed with customers to share information about products and services.Organized and carried out promotional events, set up and tore down event sites and interacted with customers.Shared feedback and ideas with management to improve processes. Promoted positive company image through superior customer service experiences.Increased client prots by establishing strong brand representation through face-to-face marketing.Maintained inventory integrity and accuracy to protect company assets. Built relationships and personalized future client development opportunities by collecting customer data.Employed basic selling techniques to engage with customers. Increased sales by encouraging customers to purchase additional products and services.Gave out product samples, coupons and pamphlets to encourage sales. Delivered public demonstrations for crowds at stores, trade shows and conferences.Put together eye-catching displays to attract potential customers and encourage questions.Incorporated costumes and attention-grabbing techniques to boost promotional success.Teamed with other demonstrators to put on large-scale promotions. Cleaned and organized spaces to maintain neat promotional spaces. Conducted product demonstrations to explain details, highlight features and show use.Set up presentation stations, managed inventory and broke down displays at end of demonstrations.Maintained professionality and eciency while working closely with leadership.Watched crowd to identify prospects, capture interest and maximize sales opportunities.Tracked market and competitor activities to stay current on products and consumer preferences.American Safety Council Illinois City, ILBASSET Alcohol Certication02/2024Education and TrainingIllinois State University Normal, ILBachelor of Science in Fine Arts05/1998College of DuPage Glen Ellyn, ILAssociate of Science in Liberal Arts And General Studies 05/1996English:Full ProfessionalSpanish:LimitedMCI Direct Peak Performance, New Horizon Award. June 1998 MCI Direct Account Executive, For Outstanding and Contributions. July 1998 MCI Direct Peak Performance, Premier Award for Outstanding Sales. August 1998 MCI WORLDCOM DIRECT Peak Performance, Premier Distinction. Sale Excellence. March 1999 References available upon request.LanguagesAccomplishmentsReferences |
