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Title Medical Assistant Customer Service
Target Location US-PA-Philadelphia
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Registered Medical AssistantAllentown, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWorking in the healthcare field since 2013; experience in providing exceptional customer service to patients with care, compassion and understanding.Willing to relocate to: Bethlehem, PA - Easton, PA - Authorized to work in the US for any employerWork ExperienceRemote SchedulerRadNet - Allentown, PADecember 2023 to PresentSchedule patients for MRI and CT imaging studiesClinical Assistant/Medical AssistantKidney Care Specialists - Allentown, PAMay 2022 to March 2023Chart prep, triage, occasional injections, check in/check out duties, schedule imaging tests, prescription refills, sort faxes, enter lab resultsRegistered Medical AssistantPhysicians Care Surgical Hospital - Limerick, PADecember 2020 to October 2021Pre Admission Testing DepartmentInterview patients in order to obtain their surgical, medical, family and social history; obtain their vitals, perform EKGs, phlebotomy, and COVID testing. I also help at the front desk when the scheduler is off and make appointments. Perform phlebotomy Escort patients to exam rooms Record patient vital signs Answer a high volume of phone calls Verify and schedule patient appointmentsRegistered Medical AssistantPremise Health - Malvern, PAJanuary 2015 to December 2020ResponsibilitiesTriage patients (obtain vitals, chief complaint, medical and family history), EMR/EHR charting, perform EKGS as needed, perform phlebotomy for outside labs, sick visits or for annual physical exams, perform in house rapid testing or obtain wound or throat cultures for lab send out, assist the providers with any minor exam room procedures, receive and stock medical supplies. AccomplishmentsHelped decrease patient wait time; shared prior experiences and knowledge with the staff to effectively take proper and appropriate care of the patients in a timely and proficient matter. Skills UsedPhlebotomy, knowledge of EMR/EHR charting, Front desk reception duties when an extra hand is needed/ short staffed some days, Specialty Care knowledge, patient education, running controls on all the CLIA waived rapid in house testing, etc.Currently assisting in COVID-19 screenings and testing including antibody Assisted providers with medical procedures Performed phlebotomy Provided wound care treatment Escorted patients to exam rooms Recorded patient vital signs Lead patient education Answered a high volume of phone calls Verified and scheduled patient appointments Responsible for back office dutiesRegistered Medical AssistantPremier Urgent Care - Limerick, PAOctober 2013 to January 2015Front desk reception duties, triage, EMR charting, rapid tests, assist in minor procedures, drug screen collection, IVs, phlebotomy, discharge instructions and patient education Assisted providers with medical procedures Performed phlebotomy Provided wound care treatment Escorted patients to exam rooms Recorded patient vital signs Lead patient education Answered a high volume of phone callsFull Time SupervisorPuma North America, Inc - Pottstown, PAAugust 2011 to September 2013Customer service, staff scheduling, cash handling, returns/exchanges, policy and procedure with staff, daily huddles with staff, shipment, floor set ups, opening and closing duties 5 years 0 of supervisory experience Reported to store manager Managed 10 employees Tracked store budgets Created work schedules Opened and closed the store Counted nightly cash totals Managed inventory and fulfilled orders in a timely manner Responsible for upholding health and safety standards Medical Assistant StudentPremier Urgent Care - Limerick, PAApril 2013 to August 2013Front desk reception duties, triage, EMR charting, rapid tests, drug screen collection, IVs, phlebotomy, discharge Instructions and patient educationAssistant ManagerFamous Footwear Outlet - Pottstown, PAMay 2008 to July 2011Customer service, staff scheduling, cash handling, returns/exchanges, policy and procedure with staff, daily huddles with staff, shipment, floor set ups, opening and closing duties Promoted to Assistant Manager after 6 months Managed a group of associates Oversaw day to day store operations Opened and closed store Made bank deposits and money orders on behalf of store manager Provided excellent customer service to all customers in a timely manner Coordinated, arranged and led sales calls Managed daily reports of transactions Designed and ordered all incoming and outgoing inventory for customers Trained new employees on store processes and procedures Coordinated schedules and assigned associate shifts Enforced company policies and proceduresEducationCertification in PhlebotomyNorthampton Community CollegeNovember 2023 to PresentOther in Medical AssistingAntonelli Medical and Professional Institute - Pottstown, PA September 2011 to August 2013High school diploma in General StudiesSpring-Ford Area High School - Royersford, PAAugust 2002 to June 2006Skills EMR Systems Experience Administering Injections Medical Office Experience Medical Records Patient Care Phlebotomy Vital Signs Triage Venipuncture Medical Scheduling Computer Skills Anatomy Knowledge Epic HIPAA Medical Terminology Microsoft Word Data entry Physiology Knowledge Clerical Experience Quality Assurance Phone Etiquette Documentation review Patient monitoring ICD-10 Medical billing Microsoft Office Medical receptionist Sales Laboratory experience Microsoft Excel Leadership Insurance Verification ICD Coding Employee Orientation Microsoft Powerpoint Communication skills Cash register (7 years) Cash handling (7 years) Retail sales (7 years) Management (7 years)AwardsNational Technical Honor Society at DCCCOctober 2020Certifications and LicensesCertified Medical AssistantAssessmentsAttention to detail  ProficientAugust 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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