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06/2021 - 01/2024 Business Customer Service RepOne Touch Direct, Tampa, FLIncoming call center setting up service for wireless mobility Assisting customer with their bill explanationUpdating or changing planEnrolling customers into secure data baseStreet Address /2018 - 05/2021 Order PullerCentury Fasteners Corp, Tampa, FLI receive orders to process. I would have to go into the warehouse and locate specific parts for the customer. I measure, weight and count. I'd package them accordingly and ship to the desired location.04/2017 - 08/2018 Crew TrainerWendys, Tampa, FLAssist Management with Daily set-up. I also count, verify and record cash tills. keep up with daily checklists. Follow all cash handling procedures while depositing large amounts of cash.07/2017 - 08/2018 CashierPopeyes Louisiana Kitchen, Tampa, FLI welcomed customers as they entered the establishment. i offered them our specials. Took orders and packaged their meal. prep and prepared hot food items for purchase. Swept, mopped and sanitize work area.10/2016 - 03/2018 Sandwich ArtistSubway, Dade City, FLPrep and Prepare food items. Assembly sandwiches for customers. Clean and santize work area. Stock and label food products. Roll and bake bread daily 10/2016 - 12/2017 Sandwich ArtistSubway, Dade City, FLprep and prepare food items for retail sales.DIASHA SHEARS332 Windwood Oaks Dr., Tampa, FL 33613Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectiveSeeking position in Business Customer Service, Data Entry and or Telecommunications Sales within the Remote Customer Service Industry utilizing my varied background of customer service and my diversified abilities I have acquired to advance with a growing company. Ability SummaryCoordinate activates of workers along with keeping records, collecting, and paying account. Ordering and purchasing supplies and making sure that our customers were satisfied. Food Service Manager I was in charge of Interviewing, hiring and training of all employees. Making out schedules for each shift, collecting and counting money each night or shift so that I could deposit into the Bank.Employment History02/2015 - 03/2017 Assistant ManagerSonic Drive in, Zephyrhills, FLDirectly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.08/2012 - 07/2014 VerifierThink Direct Marketing Group, Largo, FLInbound Call Center. I would setup orders for magazine subscription. Address customer concerns. Process payment through customer credit cards. Confirm the orders. Cancel if necessary.06/2010 - 07/2012 Housekeeping AideQuality Inn Hotel, Tampa, FLClean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. Disinfect equipment and supplies, using germicides or steam-operated sterilizers. Dust and polish furniture and equipment. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. 03/2009 - 01/2010 Food Service Worker, HospitalJames A. Haley Veterans Affairs Hospital, Tampa, FL Assembled and prepared food items such as; Sandwiches, Salads, Soups and Beverages to serve to staff and guest in the Canteen Food Court. My Job also Included serving special food items to patient with special Diets each day. 04/2008 - 01/2009 Assistant ManagerSonic Drive in, Tampa, FLDirected cooking, wrapping and packing of food prepared and served, collecting of monies from in house and take-out customers and assembling of food orders for wholesale customers.Basic EducationHigh School DiplomaPasco High School, FL01/2009 Serv SafeHealth DepatmentReferences Available on RequestEducation HistoryOccupational Licenses, Certificates and TrainingHonors & Activities100% Mystery Shops AwardAdditional InformationDetailed References