| Candidate Information | | Title | Customer Service Human Resources | | Target Location | US-FL-Jacksonville | | Phone | Available with paid plan |
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Click here or scroll down to respond to this candidatemaggie4465@gmail.comPHONE NUMBER AVAILABLEProfileAble to assist an organization in the functions of planning, decision-making, organizing, leading, and motivateProficient in business writing; detailed oriented in research and review analysis; DocuSign; Redact confidential info.Proficient in the use of Microsoft Office Suite; Word, Access, PowerPoint, Outlook Calendar, SharePoint, Excel, Publisher: Availity, RFMS Web Reports, PointClickCare, CRM leads: Knowledge of Hippa Laws and RegulationsKnowledgeable and proficient in various databases used in businesses. Prepare clear, concise, and accurate records and other documentation in a logic format. eCW, Konector Beta 2.0, Lucerna Health Platform, MedTrainer, PX First Impressions. Medical terminology, charts, ProCPR-05/27/0025. NLP Certified Associate Practitioner.Type-75 WPM, Dictation-50WPM; Fluent in Spanish-read, write and translate basic French, Italian, and ArabicExceptional customer service skills as provided 2- years the Better Business Bureau for American Safety InstituteFamiliar with QuickBooks payroll software: Navigate multiple computer screens and applicationsAbility to research and analysis data-Proof-Read. Ability to demonstrate professional and courteous demeanor to establish and maintain cooperative working relationships with the public sector and staff. Ability to maintain confidentiality as required by policies and procedures.Able to manage human resources including staffing, training, appraising, compensating, and manuals updates.Work ExperienceMarch 2023 -PresentMarch 2022 - December 2022Sanitas Medical Center - Patient Experience Supervisor 4-Clinics: Apalachee, Killearn, North Monroe and South TallahasseeManage NPS, POC, Metrics, DI Orders, Front Desk PRCs, eCW, Lucerna.Communicate with all 4-managers for Daily Hub meetings, and patients provider.PX First impressions list-daily. Review Schedule follow-up visits.Follow-up on patients POC, Metrics, Lucerna Health Platform, Complaints.Perform risk stratification assessments. Ability to collect, organize and evaluate data and develop logical conclusions.Greet patients in accordance with Nemours Standards of Behavior. Perform registration and check-in and check-out functions for clinic(s). Verify and update demographic, insurance, PCP and authorization/referrals information when required at each encounter.Communicate effectively, both orally and in writing.Ability to prepare and maintain work related reports and files.DOT, 21st Century (Temp)Administrative Assistant - Tallahassee, FLAnswered phones and directed calls to appropriate staff: Proofread presentations; review and research analysis. Always maintained a professional demeanor.Quality Assurance Research, Organized files and confidential documents for review.Adopt-A-Highway for 7-Regions. Transcribed meeting minutes for the organization.September 2021 - March 2022Florida Restaurant and Lodging AssociationCustomer Service Representative - Tallahassee, FLMaintained records management system: Responsible for answering calls and providing quality solutions. Data entry iMIS. Translate in Spanish.Registered students for managers certificate using the organization's data entry system: Performed basic mathematical functions daily.May 2018 - September 2021American Safety InstituteCustomer Service Representative-Bilingual Spanish - Tallahassee, FLHandled confidential phone calls in a courteous, proficient and professional manner; redaction of confidential DOB, SSNs and personal address for students; Third entity of Department of Motor Vehicles; provided Certificates to Clerk of Courts, DMV & StudentsResponsible for handling routine correspondence and mail outs: kept organizedPerformed extensive data entry for various regions: FL, BK, CT, SI, LI, PA, NY, NJ, VAProofread documents and maintained records management system; DocuSignOperated standard office equipment; copiers, fax, scan and clean-up officeMay 2017 - August 20176/10 5/122/12 1/14Halcyon Home (Temp)Assistant Executive Director - Thomasville, GAAssisted with writing grants and proposals for the State of GeorgiaManaged a staff of sixteen, for twelve-hour shift and day staffAdvocated for clients daily; highly confidential mattersGenerated monthly reports and adhered to and compliant with policies and procedures which were State mandated and in compliance with rules and regulationsVarious Contract EmployersExecutive/Senior Administrative Support/Commercial Properties-Planned Building Serv.Performed administrative duties such as manage, lead, and oversee all office related responsibilities. Schedule and manage weekly job production of crewsOrder job materials: doors, windows, spackle, etc.Garden Homes Commercial PropertiesSenior Administrative Assistant: Support 1-VP and 4-District ManagersCertificate of Insurance, Inspection of Buildings. Fire Marshal. HR Benefits-PaylocityLease administration, enforcement and compliance including working knowledge of: COI, Applications, Insurance Sales, Defaults, Property Tax Appeals, and Certificate of Occupancy.Manage owner communications, including monthly conference calls, meeting minutesRent Roster, Tenant retention oversight, documentation; monthly property inspectionsProject management & biddings, Vendor coordination, oversight including service agreementsEducationM.T.I. Business/Technical InstituteBusiness Administration 10/88 - New YorkAble to manage an organization including the functions of planning, decision-making, organizing, leading, and controllingAble to manage human resources including staffing, training, appraising, and compensating Basic office procedures and computer skillsAble to prepare a business plan; Studied Office Procedures: Proficient business writingProficient in product placement and promotion to successfully market a productUnderstand the role of consumers, producers, and policy makers in our current economyBlake Business School-62 CreditsSecretarial Science 10/84 - Manhattan, NYVOLUNTEERINGOctober-2022-PresentHeritage Healthcare Center, Tallahassee, FL Concierge services and manages the front desk at an assisted living facility. First on-call concierge and reception lobby to meet and greet all incoming guests with a warm smile. Handle all incoming mail, packages, etc. Petty cash for patients and keep a log of all funds for AP. Patients are needing assistance with their wheel chairs and guidance with proper foods they may have.Application Programs: RFMS Web Reports; PointClickCare Database system Admin Clinical. OSHA Regulations. Additional training monthly as required to become compliant with State regulationsFebruary 2018 - October 2021Tapestry Assisted Living, Tallahassee, FL Concierge to the front desk. Answer all incoming phone calls in a friendly manner and transfer to appropriate department. Meet and greet all guests with a professional demeanor. Maintain area clean and provide assistance to management on-going and when needed to proof-read documents, and make any necessary changes to update meeting minutes. Review roster sheet, call log, and new resident applications.1995- 2020Orange County Safe Homes Battered Women and Children. Orange County, New YorkCounsel women and children and provide a Safe Haven for families.Essential Functions:Plans, develops and implements daily lesson plans that provide for educational and enrichment activities for women and children that meet federal performance standards.Plans and arranges classrooms into distinctive learning areas that promote an effective learning environment.Screens and assesses infant and toddler aged children to determine developmental/educational needs and develops and implements individual education plans that comply with federal performance standards.Monitors meal and snack periods, classroom and restroom activities for women and childrens activities to ensure a safe environment for infants and toddlers. Documents children's progress or lack thereof and completes all required manual and computerized forms and reports in accordance with federal requirements.Initiates referrals to the appropriate Head Start Teacher by submission of required paperwork.Uses active supervision techniques and maintains positive classroom behavior. Develop positive caregiver relationships with children.Magda Molina |
