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BrendaClaryTallahassee, FloridaPHONE NUMBER AVAILABLEEMAIL AVAILABLEEager, innovative, enthusiastic, self-motivated and driven Manager with 15+ years of management, customer service, manufacturing, human resource and operations experience. Seeking an opportunity that will allow me to utilize my analytical and practical expertise in consumer-oriented principles and policies, oversee process improvement efforts, effectively plan, monitor, and assess company results while continuingly supporting the overall success of the organization. A professional in achieving performance goals compliantly, exceeding metrics and meeting consumer needs while delivering exceptional consumer experiences.ExperienceJune 2012- January 2024Center Operations ManagerGrifols Plasma, Inc.Manage the operations of the plasma center which includes production, quality, compliance, finance, human resources and information technologyResponsible for meeting yearly and quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.Works with Divisional/Corporate management in the preparation of annual budget and manages facility to consistently achieve production targets and quality goals at the agreed-upon cost structure.Maintains thorough familiarity and ensures compliance with the state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).Execute long term strategic planning to operate and manages employees and customers while holding them to the highest standard of ethics and integrity by creating an appropriate organizational environment and value systems which stimulate the morale and productivity of the workforce and its leadership all while the environment is constantly evolving.Implemented customer driven projects within the center to include a customer driven donor hub app that simplifies the donation experience of the donors (customers), screen cloud to streamline donor/customer communication of monthly events and giveaways in efforts to attract their commitment and regain their business.Responsible for creating innovative and simplified processes such as supply kitting to expedite the customer flow experience in order to decrease processing timesAssisted with the development of a company training and tutorial on the HRIS systemLead, inspire, coached and mentor lower level staff to expand their knowledge for development and internal advancementMinimize center liability through constant risk management review. Investigates all unsafe situations and complaints and institutes corrective/preventive action.Provide strategic direction and planning in order to achieve high quality results, life-saving products and processesAccountable for the direction of all personnel functions including hiring, driving high level employee engagement by building positive employee relationships, establishing employee incentive goals and rewards, development and training, disciplinary actions and termination.Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.March 2007- June 2012Assistant ManagerGrifols Plasma Inc.Supported and managed multi-site locations throughout the country overseeing over 150 employeesImplement and achieve production goals to include Key Performance Indicators (KPIs)Operate within compliance of Standard Operating Procedures, current Good Manufacturing Practice, FDA, and other regulatory agency requirements to ensure donor safety and product suitabilityWork to maximize donor retention, production growth and overall qualityPerform self-audit of center logs and procedures to identify errors or trends needing to be addressed and developed center processes to prevent reoccurrencesMonitor marketing and advertising activities to enhance community engagementManage center budget to assure spending is allocated appropriately and not exceededBuild multifunctional relationships with senior managers and support staffEnsure an environment of engaging and healthy employee morale existed and was evolving to aid in the success of talent & recruitment of new hiresPerformed new hire onboarding tasks in order to acclimate new hires and transfers into the production environmentTrain and develop managers and leadership staff to be more effective, efficient and proactiveManage and oversee area departments to include 75+ employees within management, quality, medical, training, reception, donor floor and processing within the centerAct, resolve and adapt to difficult unexpected eventsPromote a positive and engaging atmosphere for both employees and donorsSupport the director in administration of daily activities and production goals of the plasma center as well as manage entire facility in the absence of center managerResponsible for human resource components such as recruiting, interviewing, hiring, training and development, disciplinary and corrective actions, and promotionsDevelop and implement marketing strategies to increase productionCertified to perform as a Medical Receptionist, Phlebotomist, and Lab TechnicianPlanned, organized, and implemented tasks with the opening of new facilitiesSkillsExemplary managerial, manufacturing and supervisory of large employee groupsExcellent interpersonal and communication skills. Comfortable with a wide spectrum of personalities, ages, and backgrounds; a tactful negotiator who can develop a positive rapport with people in problematic situations and offer solutions.A leader with willingness to take risks and assume final accountability for successful project completion.Computer knowledge encompasses Microsoft Office Suite including TeamsEducation2004 Keiser College, Tallahassee, Fl.  Associate of Arts Registered Medial Assistant1994 Great Plains Technical Institute, Oklahoma, OK  Phlebotomy Certification1984 James A. Shanks High School, Quincy, FL  High School DiplomaReferences Available Upon Request