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Title Supply Chain Customer Service
Target Location US-NC-Fayetteville
Email Available with paid plan
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Candidate's Name
Fayetteville, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYMethodical Military Veteran skilled in logistics with 10+ years of experience maintaining consistency in evaluating production strategies and keen on understanding the mechanics behind methods that produce profitable results.PROFESSIONAL ATTRIBUTESSupply Chain Management Planning & Scheduling Global Combat Support System (GCSS) ForecastingCustomer Service Interpersonal Communication Transportation Management Conflict ResolutionInventory Control & Management Life Cycle Cost Analysis EEO DOD Guidelines Vendor ManagementTime Management Data Analysis Retention Logistics Records Maintenance Analytical AccuracySecret Security Clearance MS Office Sharepoint SAPEDUCATIONBachelor of Arts, Social Science Thomas Edison UniversityPROFESSIONAL EXPERIENCEEEO Advisor Department of Defense July 2021 November 2023Generated weekly, monthly, quarterly, and annual production, or projection reports while meeting and exceeding targeted weekly and monthly retention goals by 95%. Prepared and presented data-driven reports, forecasts, and recommendations to senior management.Conducted market analysis, created a social media presence, and increased grassroots outreach across six states and five bases with over 2,000 personnel.Processed over 100 EEO complaints, climate surveys, reviewing accuracy, and analyzing data, resulting in a 90% decrease in late reports.Developed a program strategy and roadmap to support customer goals and objectives, maintaining a program handbook and related program documents, effectively developed, and presented material verbally and in writing utilizing MS office software.Evaluated and commented on technical materials, worked with cross-functional teams to improve overall efficiency, shorten lead times, and streamline processes.Instructed over 500 students in Department of Defense (DOD) guidelines, regulations, laws, policies, and procedures: resulting in 500+ knowledgeable equal opportunity representatives. Supported the investigation and study of novel methods for defining work packages and business processes.Evaluated the completion of all requirements for pre-complaint counseling and complaints processing for compliance with regulations, coordinated with appropriate staff including management officials, employees, human resource officials and/or agency counsel.Senior Logistics Representative Department of Defense January 2016  July 2021Oversaw the RFQ/RFP process from drafting, bidder communication, negotiation, and implementation to ensure high customer satisfaction for both internal customers and direct (government customers) procurements. Researched, analyzed, compiled, and assessed financial and business data.Completed the sourcing checklist, which included the requirements for individual screening, price analysis, loading into the procurement system, and justification for using a single or sole supplier. Managed multiple projects related to the purchasing process, whenever feasible, encouraged the adoption of streamlined procedures and process enhancements.Provided analysis and made recommendations for product line organizational structure and process reengineering required for meeting high-level policy and guidance imposed on support for applications of Naval Aviation Maintenance System methodologies.Planned logistics support accounted for $50M+ in organizational equipment, supplies, and facilities; Coordinated with several defense and host nation entities to organize in-theater logistics for two 10-month combat deployments to South Korea and Djibouti.Offered suggestions for implementing increased productivity into practice, focusing on technology-centric solutions, staff, and facilities, among other things.Candidate's Name  Page 2 of 2PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCE CONTINUEDSenior Logistics Representative Department of Defense January 2016  July 2021Maintained laboratory technical data library; monitored and submitted calibration problem reports, and technical publication deficiency reports. Provided laboratory data products support for the all-laboratory technical libraries.Optimized routes, inventory control, and warehouse operations by using logistics software and technologies; contributed to the creation and execution of logistics plans to achieve organizational objectives; quickly and effectively located and fixed bottlenecks and problems with logistics; kept up with developments in the field and recommended procedures for supply chain and logistics management.Provided logistics advice in order to efficiently support the purchase, deployment, and maintenance of anti-armor weapon systems, as well as equipment support and familiarity with the portfolio of anti-armor weapons now in use. Supported the acquisition, fielding, and maintenance of systems and equipment by collaborating with the logistics management specialists of the Marine Corps Systems Command, served as a technical Subject Matter Expert on equipment and served on fielding teams.Principal Logistics Advisor Department of Defense October 2011  January 2016Examined technical features and uses of assigned equipment and their relationship to supply and demand condition to successfully manage items, coordinated supply/program, specialized methods and techniques used to analyze and evaluate the effectiveness and efficiency of supply programs and/or operations. Used broad range of policies, procedures and techniques related to inventory management to determine requirements, position/reposition items, initiate procurement, schedule maintenance and repair of items, and dispose of others.Traveled to assist with inventory management, product inspections and functional performance assessments, as well as other logistics and sustainability-related tasks. As needed, performed additional pertinent programmatic and technical tasks related to logistics, supporting the planning, implementation and execution of asset management, advised the proper acquisition, deployment, and maintenance of anti-armor weapon systems and associated equipment using sound logistics principles.Developed and implemented logistics strategies to meet company goals; identified and resolved logistics issues and bottlenecks in a timely and efficient manner; prepared and presented data-driven reports, forecasts, and recommendations to senior management; and kept abreast of industry trends and best practices in supply chain management and logistics.Oversaw the RFQ/RFP process from drafting, bidder communication, negotiation, and implementation to ensure high customer satisfaction for both internal customers and direct (government customers) procurements. Researched, analyzed, compiled, and assessed financial and business data.Provided logistical planning and support to a battalion that serviced over 800 personnel; managed property accountability for 56 sections valued at over $105M with zero loss to equipment or property; Managed military property for company director; submitted logistic requests and resourced equipment using computer systems including GCSS- ARMY, an SAP-based software; recognized as a subject matter expert in logistical operations.Coordinated with several defense entities to organize in-theater logistics for two 10-month combat deployments to Afghanistan; Implemented a logistics support plan to manage the advanced shipment of hazardous goods to the area of responsibility.Maintained meticulous record keeping of all property and supply transactions; recognized by senior leadership for outstanding supply records management to enhance the company's logistic procedures; Identified supply chain discrepancies and implemented up-to-date processes, which improved cost control.Identified areas in need of improvement or development by analyzing data, made recommendations where necessary. Developed reports and reported on project status.

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