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Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE LinkedIn:https://LINKEDIN LINK AVAILABLE Summary:Dedicated IT Engineer with expertise in technical support, help desk services and cybersecurity, and. Proven ability to troubleshoot and provide efficient solutions. Seeking a challenging role to contribute technical expertise and customer service skills in a dynamic IT environment.Education:- Houston Community College (HCC): Diploma in Cybersecurity, 05/2022- University of Liverpool: Postgraduate Diploma in Computer Science, 05/2013- Informatics: Diploma in information technology, 2007. Certifications:- A+ IT Certification - CompTIA, 01/25/2024.- Bitdefender Technical Support IT - Bitdefender, 2020- Certified Ethical Hacker (CEH) - EC-Council, 06/2013 validity 06/2025 Work Experience:1. Technical Support and Help Desk - GTS Technology Solutions (providing service at CY- Fair ISD),contract period from October 2022 to June 2023.- Resolved hardware and software issues.- Assisted and trained users.-conducting hardware and software troubleshooting.-ensuring compliance with security policies.- delivering end-user training to provide efficient IT solutions, including remote support for off-site users2. IT Support Engineer -with Newman Co for Information Technology (01/2017  10/2022) User assistance and issue resolution Ticket management and prioritization, also hardware and software troubleshooting Software installation, configuration, maintenance, and updates (OS, Antivirus, firewall) Network support and connectivity troubleshooting. Training sessions for end-users Ensuring security compliance Remote support for off-site users Backup, imaging, recovering, software, and hardware troubleshooting. 3. IT and Support Engineer - Libyan Supreme Committee of Veterinary Medicine (06/2014 - 05/2017)- Provided networking and technical support.- Established a Help Desk function.Volunteer Experience:- Spring Branch ISD - Election Center Support Volunteer (2020) Hard Skills:- Systematic problem-solving, Windows and Linux proficiency.- Networking and protocols and Software troubleshooting- Remote desktop tools- Virtualization (VMware, Hyper-V)- Security principles and practices- Cloud computing (AWS, Azure)- Mobile device managementSoft Skills:- Effective communication, Team collaboration, Problem-solving, Customer service, Adaptability, Time management, Attention to detail, Analytical thinking, Leadership. Recommendations: Available upon request.