Candidate Information Name Available: Register for Free Title Customer Service Project Manager Target Location US-IL-Chicago Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Candidate's Name _2 @comcast.netStreet Address  Old Forge LaneUniversity Park, Il Street Address
PHONE NUMBER AVAILABLEBACKGROUND SUMMARY :20+ years of Corporate Experience with IBM04 years Experience as High Volume Call Center Project Manager02 years as IBM Project Manager at Sears HQ in Hoffman Estates06 years Instructor of Customer Service Skills05 years Experience as Customer Service Supervisor United States Postal Service02 years as an IBM Instructor of Hardware and Software02 years as IBM Field Manager03 years as IBM Area Technical Support ManagerCAREER ASPIRATION :Seeking a position where I can continue to utilize my strong Customer Service skills and background, continue to enhance those skills, and help a solid Organization obtain their goals and objectives.PROFESSIONAL BACKGROUND :July 2007 to PresentCertified Customer Service Supervisor, United States Postal Service!Supervise 60+ Postal Carriers in Large Chicago Postal Station!Team Lead the Route Inspection Team for Chicago District(Certified)!Member of the GPS Lean Six Sigma Team for Chicago District!Instructor of Route Inspection Skills and Techniques!Handle Customer Complaint Data BaseAugust 2005 - April 2006Disability Claims Manager, MetLife!Managed 2 Teams of Disability Claims Adjusters(Mount Prospect/Glastonbury).Jan 2001 - March 2004IBM Project Manager for City of Chicago Parking Ticket High Volume Call Center Outsourcing Project!Managed 30-40 Call Center Representatives!Taught Customer Service Skills to all representatives!Managed all Customer escalations of Parking Ticket Issues!Maintained Customer high level Customer Service Targets!Monitored all Service Level Targets and ACD Ring!Mentored all Staff to Constantly improve their Customer Service Skills!Wrote Employee Evaluations,, determined all Salary Increases!Provided daily feedback to High profile City Staff on the Call Center stats.Jan 1999 - Jan 2001IBM Project Manager at Sears HQ Outsourcing Project!Managed the IBM Quality Assurance Technical Team at Sears HQ!Managed the IBM DeskSide Technical Team at Sears HQ!Managed the IBM Payroll Technical Team at Sears in AtlantaJan 1999 - Jan 1996IBM Area Technical Staff Manager!Managed Area Technical Team for IBM Midwestern Area!Escalated Technical issues to all IBM Plant Sites and Plant Engineers!Taught Quality of Service Courses in Midwestern IBM Branches!Taught Effective Communication and Listening Skills within IBM!Taught Malcolm Baldridge Six Sigma Principles with IBMEDUCATION :#Eastern Illinois University(Charleston, Il. 104 of 160 needed for Bachelors#Associate Degree DeVry Institute of Technology (Chicago, Il)#80% Project Management certification courses completed.#Various Technical and Managerial courses taken within IBM.#High School diploma(Thornton Twp H.S. (Harvey, Il)#Certified United States Postal Service Supervisor#Certified United States Postal Service Route InspectorTECHNICAL SKILLS :!Large System DASD, Tape, and Printer Trained!Microsoft Office, Exel, Word, and some PowerPointLotus Notes, IBM AIX training, Hardware Instructor and some SoftwareREFERENCES :Will be provided upon request.