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Click here or scroll down to respond to this candidateCandidate's Name
Lubbock TXLubbock, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate to: Lubbock, TXAuthorized to work in the US for any employerWork ExperienceCook/Prep CookUnited Market Street - Lubbock, TXMay 2023 to November 20231. Cooked2. Prep to go meals3. Helped with the deli area4. Assisted with catering5. Helped serving in the line when neededCall Center RepresentativeWells Fargo - Lubbock, TXNovember 2022 to March 2023Bilingual representative1. Make changes on the account2. Transfers with zelle3. Resolving common issues bank account4. Setting up appointmentsFront Desk ReceptionistKids First dental care llcMay 2022 to November 2022Making appointmentsVerifying insuranceScanning documentsTaking paymentsCall Center AgentTD Bank - Albuquerque, NMSeptember 2021 to April 2022On the phones solving clients issues updating basic information 1. Taking payments2. Resolving any issues with their credit cards3. Change of addressesClerical SupportIncome Support DivisionMarch 2019 to November 2019 Proficient with the following state programs: TANF, SNAP, Medicaid, LIHEAP Responsible for answering phone calls in a fast-paced environment Assisted with appointments & scheduling Maintained records and documents and confidential data electronic Scanning in Image Now System Receiving and scanning applications and documents into ASPEN Assisting clients with questions pertaining to their cases and resolve their questions or concerns Provided clients with assistance filling out applications Utilized computer system to verify and document customer requests Main contact and follow up on problems that require special handling per client request Maintain and compile case file tracking and statistics CustodianSandia Resort & CasinoMarch 2014 to July 2016 Service, clean, or supply restrooms Clean building floors by sweeping, mopping, scrubbing, or vacuuming Gather and empty trash Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixturesDish WasherSandia Resort & CasinoNovember 2012 to August 2013 Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand Maintain kitchen work areas, equipment, or utensils in clean and orderly condition Place clean dishes, utensils, or cooking equipment in storage areas CSRRio Grande Insurance AgencyNovember 2008 to August 2010 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions takenCustomer Service RepresentativeH & R BlockNovember 2006 to December 2007 Assist customers regarding issues with filling taxes Managed the escalated service concerns received from brokers, employer contacts and account managers Maintained relationships of both internal and external clients Give step by step instruction regarding tax preparation EducationHigh school diploma or GEDSkills CUSTOMER SERVICE TIME MANAGEMENT BILINGUAL PROBLEM-SOLVING MICROSOFT OFFICE Clerical Experience Custodial Experience Spanish Communication skills Computer skills Public relations Windows Telecommunication Driving Cooking Restaurant experience Insurance sales Customer service Financial services Remote access software Analysis skills Marketing ICD-10 Medical terminology Clerical experience Tax experience Public relations Janitorial experience Sanitation Cleaning Health information management Supervising experience Microsoft Excel Organizational skills Bilingual Spanish Call center English Communication skills Human resources Leadership Sales Medical records Distribution center Warehouse experienceLanguages English - Expert Sp - ExpertCertifications and LicensesFood Handler CertificationDriver's LicenseDecember 2023 to December 2027ServSafe |
