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Candidate's Name
CUSTOMER SERVICE MANAGERExperienced Customer Service professional who excels at delivering efficient service to clients and internal stakeholders. Skilled at resolving issues, adapting to specialized software, and supervising an active team. Specialized in coaching customer service agents on how to solve customer problems successfully, manage time and ensure a stellar company experience.LEADERSHIPHighly experienced customer service manager with over 10 years experience. Skilled at quickly assessing customer needs and resolving customer complaints to ensure customer satisfaction.SKILLSStrong customer service Problem SolvingCustomer Relation ManagementAbility to work independent.Proficient in MS Word, excel, PPCONTACTClaymont, DePHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCECUSTOMER EXPERIENCE MANAGER- MACYS2021-PRESENTSupervised a customer service team of 32 representatives. Hired and trained new staff members and coached department employees. Produced 100% success rate on monthly department goals. Resolved complicated customer issues complains and challenges. Works with department and management teams to develop more efficient reporting and contact tools.LILYS BEUATY BOUTIQUE  OWNER OPERATOR 2019-PRESENTOwner of a full-scale hair salon. Specializing in providing clients with a full-service ranging in all beauty experiences.HOME HEALTH AID CUSTOMER SERVICE REPRESENTATIVE -LIBERTY HOME CHOICE2014-2018Answered phone calls and questions regarding family concerns. Suggested staff and hours to meet client needs. Which lead to an 100% achievement for monthly quotas of new clients. Documented all contact with client for continual service needs. Solved more than 70 customer issues daily.MANAGER  BLOCKBUSTER 2014-2006Developed and implemented customer service strategies to increase customer loyalty and satisfaction. Developed customer service training programs, policy, and procedures with new employees. Created reports and invoices for weekly leadership review.EDUCATIONPENN FOSTER- HIGH SCHOOL DIPLOMA2005EMPIRE BUEATY SCHOOL COMOSTOLOGY LISCENCE2020