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Click here or scroll down to respond to this candidateTracyWarnsleyEMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address D Newman RoadUtica, MississippiSummary Organized and detail-oriented Store Manager with 27 years of experience ensuring smooth operations and excellent customer service in fast-paced retail environments. Driving increased customer trafc and sales by creating a friendly shopping environment. Effectively instills customer service skills in all employees. ExperienceStore ManagerShoe Dept.Encore Flowood, MSPresentPlans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase protability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. Ensure customer needs are met, complaints are resolved and service is quick and efcient. Ensure all products and displays are merchandised effectively to maximize sales and protability. Forecast stafng needs, scheduling, allocating daily tasks, and payroll.Store ManagerCrazy 8 (Gymboree) Pearl, MS10/2013 - 04/2019Motivate and inspire the team to achieve/exceed protability goals including conversion, comp sales, payroll, key performance indicators and other business goals.Ensure Successful Store Standards are implemented and maintained at a high level. Create and implement visual and merchandising strategies to increase sales. Be responsible for the look and feel of the store; understands oor capacity and store layout. Utilize tools, resources, and information to drive results and enhance the customer experience. Build high performing teams and promote an environment which inspires people to do their best.Store ManagerMotherhood Maternity Flowood, MS01/2013 - 10/2013Responsible for successfully driving sales and running the operations of the individual owned store. Lead team in personal and professional development. Ensure that each team member is properly trained and has the tools and resources necessary to make quality decisions to drive sales. Maintain an in-depth knowledge of all merchandise in the store, coach store team on all aspects of product knowledge. Build repeat business and maximize trafc to ensure your store delivers protable sales growth.Store ManagerNew York & Company Jackson, MS05/1999 - 10/2012Ensures the service and selling environment within the store is fun and engaging for customers at all times. Responsible for making critical decisions that contribute to growing the customer base and driving protable sales growth. Directs all Sales/Credit, Talent, Customer and Operations functions within the store. Manage the ongoing development of the store team, including identifying and resolving performance issues and policy violations. Balance customers and tasks simultaneously using good judgment and teamwork. Training Store ManagerCato Corporation Jackson, MS08/1997 - 05/1999Responsible for all activities and objectives of the store, including sales generation and insuring effective customer service. Maintained a full management and sales associate team at all times that meets both quantitative and qualitative standards. Adhered to all administrative and operational controls and systems, including the monitoring of payroll and in-store expenses.SkillsEducationBusiness AdministrationUniversity of Southern Mississippi Hattiesburg, MS 01/1988Business AdministrationHinds Community College Raymond, MS12/1985LanguagesManagement Customer serviceSales SchedulingOrganizational skills Business intelligenceCustomer care BudgetingEnglish |
