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Title Customer Service Executive Assistant
Target Location US-PA-York
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Career SeekerYork, PAEMAIL AVAILABLEPHONE NUMBER AVAILABLEReliable transportation and excellent dependability. Seeking career. Authorized to work in the US for any employerAuthorized to work in the US for any employerWork ExperiencePro Bono Coordinator/Executive AssistantCumberland County Bar Association - Carlisle, PAMay 2021 to October 2023Assisting Executive Director with all tasks givenAccounts payableQuickbook entry and reconciliationScheduling events and fundraisingCoordinating meetings with lawyers and judgesTravel planningAssisting with events with the Bench and BarDaily communication with Attorneys in regards to assisting the community with Pro Bono opportunities and casesCreating and disbursing reports, letters, statements, pamphlets and all marketing materials Creating, coordinating and running meetings and assisting with CLE and Pro Bono section Documenting minutes and creating agendas for sections of the Bar Data entry and creating excel spreadsheets to provide documentation for audits Opening and disbursing mail for the Foundation, Association and Law Journal Maintaining member records, creating and sending new welcome packets Continuously learning new methods of improving the flow of the office Marketing and enticing attorneys to join the Pro Bono program Administrative Assistant/Executive AssistantDVSCP - Carlisle, PAJuly 2020 to May 2021Providing excellent customer service and assisting director with daily tasks. Handling the 24 hour victim hotlineChild advocate/Victim AdvocateDaily routine office proceduresHandling the Amends program for offenders while Documenting all attendees and payments. Document preparation and project managementOversee internshipsAssisting Executive Director with meeting minutes, financial statements, travel arrangements, document preparation, and all that was needed to make a better flow of the office. Intake CoordinatorTRUSTMARK HEALTH BENEFITS - Lancaster, PAOctober 2019 to July 2020Providing excellent customer service to Providers and members seeking prior authorizations. Handling and managing between 50 and 100 calls a day. Multi tasking and navigating through multiple systems via computer. ReceptionistPETS - Lancaster, PAJanuary 2017 to March 2019Handling payments, scheduling, cleaning and providing excellent customer service for a 24/7 emergency vet.Stay at Home MomMom - Camp Hill, PAJanuary 2012 to October 2017I was out of work while raising and taking care of two special needs children Customer Service RepresentativePreferred Healthcare - Lancaster, PAMay 2011 to January 2012Answering multi line phonesObtaining insurance knowledge and eligibility knowledge in order to answer benefit and re-pricing questionsLearning diagnostic codes and putting forth the ability to answer all questions regarding claims Providing excellent customer service while handling a plethora of different issues and concerns Left due to car accident.TellerUNION NATIONAL COMMUNITY BANK - Mount Joy, PAMarch 2010 to May 2011Handling all business and personal transactions Providing excellent customer service to all customers Having the knowledge and ability to provide accurate information on all bank accounts Laid off once they merged with another business.Office Manager/HR ManagerCHRISTOPHER LASTETER, DO - Lancaster, PAMarch 2009 to March 2011Full operation and management of office Scheduling of all appointments Opening and closing of office Depositing of all payments to proper banking institute Daily help of patients by setting up rooms and removal of acupuncture needles Accounts payable and receivable Weekly organization of inventory Hiring and training of employeesInternship/HRDISTINCTIVE DETAIL - Manheim, PAFebruary 2009 to March 2009Assist with Automotive Sales for Manheim Auto Auction Filing, organizing, updating and retaining files Calculations of employee hours Communication with prestige dealersKey VolunteerKEY VOLUNTEER NETWORK - Camp Lejeune, NCMarch 2006 to August 2006Communicated official command information Acted as a communication link between the command and families EducationB.A. in Human Resource ManagementUniversity of Arkansas - RemoteDecember 2023 to PresentCertificate in CNAHARRISBURG AREA COMMUNITY COLLEGE - Lancaster, PA, US January 2013Associate in BusinessCONSOLIDATED SCHOOL OF BUSINESS - Lancaster, PA, US August 2007 to March 2009Skills Accounts Payable Microsoft Access QuickBooks (2 years) Multi-line Phone Systems Word processing Typing Microsoft Office Sales Insurance Verification Payroll QuickBooks (2 years) Accounting (1 year) Medical Records Crisis Intervention Microsoft Powerpoint Research Front Desk Microsoft Windows Recruiting Files Management Telephone Communications 10-Key Calculator Operation Multi-line Phone Systems Dispatch Scheduling Operating System: Vista, Windows 2007 Adobe Photoshop Advanced Microsoft Office Suite: MS Word XP, 2007 MS Excel XP, 2007 MS Access XP, 2007 MS PowerPoint, XP, 2007 Basic Bookkeeping Skills Publisher Case Management Customer service Marketing (1 year) Personal assistant experience Data entry (2 years) Salesforce (Less than 1 year) Medical Billing Phone etiquette Dental office experience (1 year) Management Management (2 years) Bookkeeping Dental receptionist Event planning Clerical Experience Office Management Human Resources Management Human resources (1 year) Insurance Microsoft Publisher Fundraising Organizational Skills Leadership Motivational interviewing Microsoft Outlook Proofreading Operating Systems Office experience Administrative experience QuickBooks Calendar management Supervising Experience 10 Key Data Entry Data entry Intake Experience Computer Skills Microsoft Excel Accounts Receivable Time management Information management Operating systems Windows Pricing Google Suite Microsoft Access Leadership Research Accounting Payroll Recruiting Customer service Hospitality Sales SAP CRM (4 years)Certifications and LicensesCNADriver's License

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