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Accomplished Program Manager with a proven track record, with over 25 years of combined experience in Construction, Operations, Finance, Telecom and IT; with emphasis on project management and implementation, resource allocation and team development, quality assurance, process improvement, with a focus on driving production, margin, and profit. Spearheaded multi-million-dollar construction projects, enhancing operational efficiency and profitability. Expertise in cross- functional team leadership and advanced Excel, with a proven ability to surpass revenue goals. Extremely qualified as an acting liaison between various departments through effective communication, team collaboration, workflow understanding, record keeping and fact-based arguments.Client and C-level effective communications providing reporting to client's executive team as well as internal teams for review, analysis, reconciliation and tracking.Hard worker experienced in problem-solving, service and time management, vendor management relations including bilingual settings and interactions. PROGRAM MANAGER - CONSTRUCTION  V1 FiberDallas, TX, June 2022 - PresentMARTHAMONDRAGONPhone PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLEAddress Dallas, TX 75028 Project Implementation  Financial Analyst Analysis & Cost Review  Escalation Management Spanish  Partnership Development Operations Management  Project Management Problem-Solving  P&L Management Resource Management  Team Development Work Planning and Prioritization  Business Systems Cross-functional Team Leadership  Customer Relationship Management Account Management  Time Management Contract Management  Analytical Thinking Process Improvement  Account Reconciliation Microsoft Excel  Workow Optimization Quality Control  Materials Management Vendor Management22M project in NC and 15M Project in LA. Directly responsible for the management, implementation and development of various projects and construction teams consisting of Project Managers, Supervisors and QC associates and multiple Vendors.Create and develop trackers for all production, invoicing, vendor billings, issue tracking and responsible of leading all communication presented to the customer, including reporting, executive meetings and presentationsPROFESSIONAL SUMMARYSKILLSEXPERIENCESENIOR FINANCIAL BUSINESS ANALYST  Edge Communications Plano, TX, February 2018 - June 2022OPERATIONS CHIEF OF STAFF  Edge CommunicationsPlano, TX, June 2015 - February 2018NOC TECHNICAL MANAGER  Edge CommunicationsPlano, TX, April 2013 - June 2015Prepare, organize, and maintain a resource allocation schedule and project plans, including timelines, milestones; from beginning to end of the project to meet customer deadlines and keep the team organized and focus on goals and objectives.Meet and exceed production goals established every month, responsible for driving revenue, maintaining a positive P&L and oversee all operational costs As required per project, responsible for the procurement and maintenance of inventory and material management Vendor management including onboarding,defining SOW, assignment of work via POs, rate sheets, and negotiation, track daily production, oversee quality control, and reconciliation of invoices.Created process flows to achieve the necessary quality control and approval of daily production, including training and development with of out of the box workflows and tools to ease the flow of information.Developed strong relationships and partnerships with external vendors to ensure timely delivery of materials and production needed for projects.Prime liaison between Operations and Finance teams for analysis, interpretation, filing and billing of cross-platform contractual agreements and customer projects.Constructed and managee several databases to facilitate the reporting and recording of contracts including WIP, vendor agreements, customer contracts for maintenance and support, MACs.Performed detailed project reviews to analyze costs, margins, variances and provide feedback to various teams in the organization, from CEO to individual contributors to achieve process improvement and cost optimization.Developed and maintained complex financial models for forecasting and budgeting purposes, P&L analysis. Responsible for calculating sales commissions with great attention to detail and with the use of various software and applications.Create various reporting for telecom billing, resource utilization, as well as ad-hoc reporting on service and support for contract renewals and day to day operations. Participated in negotiations with vendors and suppliers regarding payment terms and other contractual obligations. Prepared variance analyses between actuals vs. budgets or prior periods for both internal and external stakeholders. Innovated and up-kept cost model and resource plans for large-scale projects, involving multi-million construction and service contracts. Facilitated cross-functional collaboration between departments, fostering a culture of continuous improvement. Developed and implemented strategic plans to drive organizational growth, while ensuring operational efficiency. Responsible for compiling, completing, and responding to government and private sector RFPs. Managed executive-level projects, including budgeting and resource allocation. Created systems for tracking progress against goals and reporting results back to leadership team members. Read through contracts, regulations and procedural guidelines to ensure comprehension and compliance. Supervised and delegated technical tasks such as identifying, troubleshooting, and root-cause analysis of critical issues.SOLUTIONS ARCHITECT  Celadon ReefDallas, TX, April 2012 - April 2013HANDHELD SUPPORT CENTER SUPERVISOR  Mission Foods Irving, TX, January 2010 - April 2012GOOGLE PROJECT MANAGEMENT GoogleExpected graduation Jun 2024BUSINESS ANALYTICS CERTIFICATE Southern Methodist UniversityUS, Jun 2021COMPLETED COURSEWORK TOWARDS ELECTRICAL ENGINEERING Provided technical guidance to junior staff members through mentoring sessions and coaching workshops. Trained employees in the use of new tools and systems to improve operational efficiency. Identified potential risks associated with IT initiatives, developed contingency plans and minimized their impact on operations.Created documentation for all IT processes including installation instructions, maintenance manuals, troubleshooting guides and user training materials. Collaborated with senior stakeholders on project plans, budgets, staffing needs and timelines. Led a team of engineers in designing, developing and deploying software applications to meet customer demands. Strategized and presented company software systems to customers including software navigation, capabilities, and trouble-shooting instructions.Implemented and maintained a cloud ticketing system used for organizing both outgoing and incoming customer tickets Communicated with staff and clients to understand specific system requirements. Responsible for maintaining a knowledge-base database including bugs and fixes Developed technical requirements documents for customer deployments of telecom services. Configured network security including firewalls, VPNs, VPCs, and other necessary protocols. Trained users in system operation and basic maintenance. Managed a highly qualified team of company tech representatives responsible for national support to a network of over 3500 sales reps. Resolved customer escalations and disputes regarding software capabilities and application discrepancies Responsible for all equipment used for replacement units, including maintaining a good level of available units at all time, working with vendors to keep up supplies of handhelds, printers, sim cards, accessories, etc.Responsible for the training, on time notification and all communication to the sales team on the operation and maintenance of handheld equipment. Provided technical support to team members in order to assist them in completing tasks more efficiently. Collaborated with other departments within the organization in order to enhance services provided by the department. EDUCATION University of CalgaryCalgary, AB, Canada, Jun 1996Travel Availability: Availability to travel up to 25% of the time. SpanishNative EnglishBilingualPERSONAL INFORMATIONLANGUAGES