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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYLooking to continue growth within the Customer Service Representative IndustrySKILLSAbledoc Microsoft Office AthenaAspen Eligibility System Omnicaid Google DocsCall Simplicity 72 WPM CitixEpic ImparvadaEXPERIENCE09/2023 -current RD's DinerWaitress09/2022-07/2023 Ki Mobility Data EntryMuli phone line phone systemsOrder Entry/ Data EntryVerify order and help customer configure to proper setting for desired comfort andmobility02/01/2021-08/2022 Ascension Medical GroupMulti phone line phone systemRegistering Patients, Schedule appointments, transfer calls, while maintaining Medicarecompliance10/2020-01/2021 South Hills Water CompanyAdministrative Assistant/ Special Project Manager10/6/2021-01/2022 WalmartCashier/Customer Service Desk07/2015 to 02/01/2021 Accenture/Conduent Inc/ Xerox - Albuquerque, NMCustomer ServiceAssisted approximately 90 clients each day with eligibility,benefit questions.Consulted with upset clients to determine best methods to resolve any eligibility.benefits issues.Documented calls and caller information in the CRN software.Maintained 100% accuracy call quality guidelinesTrained new employees on Call Simplicity. Aspen, Omnicaid and CRN processes topromote efficiency and productivity team-wide.03/2009 to 10/01/2020 Clobal Spectrum - Albuquerque, NMEvent Staff LeadOversaw the different event areas and checked for coverage. accuracy. quality and to ensure all the event specifications were met.Checked passes and credentials of persons seeking to enter the permit only areasAssisted patrons with seating and any customer concerns and needs.03/2009 to 03/25/2011 Rio Rancho Public Schools - Rio Rancho, NMEducation AssistantCollaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.Helped students master learning concepts through one-on-one and small group tutoring. |