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Click here or scroll down to respond to this candidateCandidate's Name
Melbourne, FloridaEMAIL AVAILABLE PHONE NUMBER AVAILABLEProfessional SummaryEducated Information Technology Professional with 10+ years of experience in diverse organizations including healthcare, government, financial and private business sectors. Highly motivated, very organized, analytical, works well with others, strives to meet, and exceed company goals.Skills and AbilitiesWindows 10, iOS, Oracle, SQLCrystal Report, Visual Basic 6.0, Apache WebMS Office, Excel, Google Drive, VisioMS Project, JAVA, Oracle, UNIX, HTMLHL7, PAC, GE CPN, Woundscout, Sleep LabCritical Thinking/Analytical SkillsProject ManagementTeam buildingTechnical WritingRisk AssessmentSoftware InstallationProject ManagementLeadership skillsCustomer and Vendor ManagementProfessional ExperienceHealth First, Melbourne, FL 2020 Present Business System AnalysisOver 4 years of industry experience as a Mid-Level Business System Analyst with solid understanding of Business Requirements Gathering Data collection, Data Modeling, Translating Requirements into specifications, Application Design.Working expertise in Software Development Life cycle, and Agile.Defined Test Scripts, created Test cases, analyzed defects, by interacting with QA/developer teams in fixing errors and writing SQL queries.Identified and clearly functional issues and supported IT development staff throughout the development, testing, and implementation phrase of the software development life cycle.Assisted with product evaluation, product customization and system integration. Conducted GAP analysis around the identification of business rules. Risks involved, business and system process flows, user administration, requirements, and assumptions.Performed UAT on business requirements, technical specifications, and product knowledge.Worked with several HIPAA teams addressing the specific requirements, technical specifications and/or product knowledge.Nuance Communications, Melbourne, FL 2011 2020Product Software EngineerProvide high quality technical and customer service to 150+ cases monthly while resolving issues.Excellent Technical Writer of knowledge-based articles.Install and troubleshoot PS360 application bench level testing on customized platforms.System Support automated data analysis, test cloning, requirements tracking and completion reports, deterministic logging, as well as numerous other features of a customizable System Test Framework.Candidate's Name Page 2Loyal Source subcontracted to NASA, Cape Canaveral, FL 2010 - 2011Portal Administrator / Help Desk SupportDemonstrated strengths in rapid diagnosing, troubleshooting, and resolving client issues.Worked with Active Directory to build user network profiles, reset password, unlock accounts.Worked with Database Analysis team to ensure appropriate security access was maintained.Maintained documentation through change management optimization, connectivity locking and/or blocking processes on the Portal.Kelly IT subcontracted to Covidien, Mansfield, MA 2009 - 2010Helpdesk AnalystProvided technical and analytical support at the call center.Assisted users with home networks (wire and wireless) using multiple network technologies such as switches, routers, DSL, and tunnels.Resolved customer issues with network, TCP/IP, DNS, Firewalls, Internet, cable, modem, satellite, dial-up.Oppenheimer Funds, New York, NY 2007-2009Helpdesk AnalystProvided first-level support in high volume fast-paced environment.Supported 600 internal clients, 20 global products with over 60 incoming calls daily with an average of 90% Service Level Agreement weekly and 89% monthly.Used CA Unicenter Service Desk to track all incoming calls, and responsible for reporting all outages and trends.Used system (SMS) tool to remote into users workstation and fix issues in real-time.Responsible for unlocking accounts and resetting network passwords.Education and CertificationsMaster of Business Administration (3 courses from completion), University of Phoenix, Phoenix, AZBachelor of Science, Saint Johns University, Jamaica, NYComputer Networking Technology Certification: CompTIA A+, MCP, Computer Learning Center, Inc.,Cherry Hill, New JerseyCertification: CompTIA Project+ CertificationCertification: LEAN Yellow Belt |
