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Click here or scroll down to respond to this candidateCandidate's Name
Motivated Hotel General ManagerEMAIL AVAILABLE PHONE NUMBER AVAILABLE Skokie, IL 60077 Professional SummaryHotel General Manager with 5+ years of experience in leading all aspects of hotel operations and delivering exceptional customer service. Proven track record of hiring and developing high-performing teams, increasing revenue and ratings, establishing partnerships with other businesses, and transforming 2-star hotels into 5-star properties.ExperienceGeneral ManagerAvid hotel Chicago OHare Des Plaines, an IHG Hotel 2023-2024 IL As a IHG hotel general manager, I: Managed the hotels operation and performance, including guest satisfaction, financial results, employee relations, and compliance. Worked with the hotel ownership and the IHG brand to improve the hotels performance. Oversaw the daily operations of the hotel, such as sales and marketing, front desk, housekeeping, and maintenance. Hired, trained, and managed the hotel staff, and ensured they met the brand service standards and guest expectations. Monitored and analyzed the hotels financial and operational data, and took corrective actions as needed. Built and maintained relationships with key customers and local partners and promoted the hotel and the brand in the community. General ManagerUniversity Inn of Carbondale 2022-2023 ILAs a general manager, I was responsible for hiring and managing staff, overseeing renovations, handling payrolls and accounting, and establishing business relationships with local partners, which resulted in a significant improvement in the hotels ratings. Hired new staff from the start and provided training and supervision. Oversaw all renovations and ensured quality and safety standards of OSHA. Made payrolls and accounting reports and maintained financial records. Established business with truckers, construction workers, and other local businesses to increase occupancy and revenue. Increased ratings from 2 to 5 stars by improving customer service and satisfaction. General ManagerCoratel Inn & Suites Newton 2019-2022 KSAs a first-time hotel general manager, I applied my skills in payroll, accounting, and community outreach to run the hotel efficiently and effectively. I also built strong partnerships with various local groups to increase the hotels visibility and customer base. Managed payrolls, accounting, and community outreach for the hotel. Built and maintained partnerships with local non-profit organizations, truckers, and school sports teams to enhance the hotels image and customer base. Wrote and edited the first training manual for the companys data tracking system, which cut training period in half and was adopted across the company.Skills Hotel management Customer service Team leadership Sales and marketing Financial analysis Accounting and payroll Compliance and safety Data tracking and reporting Community outreach and partnership Computer skills Multilingual (English, Telugu, Hindi & Urdu) QuickBooks proficiencyEducationBachelor of Arts in English LiteratureDR.B.R. Ambedkar University 2012 Hyderabad, India |
