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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLESUMMARYSeasoned Medical Assistant with 18 years of experience in clinical and administrative roles, including surgery scheduling, insurance verifications, authorizations, referrals. Proficient in managing prescription refills, patient call backs, patient care and ensuring compliance with healthcare standards. Seeking to leverage extensive background in Women's Health OB/Gyn and front office administration in a Medical Assistant position.WORK EXPERIENCECVSHealthcare-CSR-Prescription Benefits ManagerMedical Assistant Jul 2021 - PresentManage a high volume of inbound calls, ensuring accurate policy information dissemination and efficient mail-order prescription processing.Execute prescription overrides with attention to detail and adherence to regulatory standards.Address and resolve customer issues effectively, escalating complex queries to appropriate channels for prompt resolution.OrlandoHealth-Physician Associates-Womens Health Group OB/GynMedical Assistant-Surgery/Appointment Scheduler, Medical Registrar Jan 2018 - Jul 2020Coordinated surgery scheduling and managed front office operations, ensuring timely insurance verification and efficient patient registration.Executed patient check-in and check-out procedures, facilitated authorizations and referrals, maintaining a smooth clinic flow.Performed clinical back office duties, including recording vitals, administering injections, and conducting phlebotomy, adhering to safety protocols.OrlandoHealth-West Orange Physician Group OB/GynMedical Assistant-Insurance Verifications/Authorizations/Surgery Scheduler Jun 2017 - Jan 2018Streamlined patient intake by managing data entry, transcription, and appointment scheduling, ensuring accurate and timely coordination of in-office and surgical procedures.Enhanced patient service by adeptly handling insurance verifications, authorizations, and referrals, including the provision of procedural clarifications and post-operative care instructions.Health Services for Women OB/Gyn, Dr. H. Blount,MDCertified Medical Assistant-Front Office Administration Jun 2015 - Jun 2017Managed office operations, ensuring efficient administrative workflows, including medical billing, coding, and transcription processes.Handled financial transactions with accuracy, overseeing both accounts receivable and payable duties.Delivered direct patient care, performing tasks such as recording vitals, administering injections, and conducting phlebotomy procedures.Healthcare Centers for The Homeless (HCH)Certified Medical Assistant-Supervisor May 2013 - Jun 2015Supervised a team of medical assistants, ensuring efficient office operations through strategic layout planning and procurement of necessary supplies and equipment.Collaborated with Human Resources to revise and uphold office policies, contributing to a cohesive and compliant working environment.Facilitated the integration of new staff by coordinating their onboarding process and managing appointment scheduling to optimize team productivity.Florida Technical College-OrlandoMA Externship Coordinator/Career Service Specialists Jun 2010 - Apr 2013Coordinated externships and evaluated student performance at medical office sites, ensuring successful clinical training and adherence to educational standards.Developed and implemented professional development resources, contributing to the effective job placement of students upon course completion.OfficeWorks Staffing Agency (Various office sites)Registered Medical Assistant Mar 2007 - Sep 2012Conducted routine patient care procedures, including vital sign monitoring, phlebotomy, and administering injections, ensuring patient comfort and accuracy in medical records.Prepared patients for examinations and assisted with EKG procedures, maintaining a high standard of care and efficiency in a fast-paced clinical environment.Florida Technical College-OrlandoMedical Assistant Instructor Aug 2008 - Jun 2010Delivered comprehensive instruction in Medical Assisting and Phlebotomy, including developing course materials and syllabi, providing lectures, and evaluating student performance through assignments and examinations.Provided academic guidance to students, maintained current knowledge in the field, and collaborated with faculty peers to enhance departmental offerings and educational quality.EDUCATIONUniversity of Phoenix, Phoenix, AZ (On Line)-BA Healthcare Administration Currently AttendingJones College, Jacksonville, FL-Allied Healthcare Management Jan 2006Career Training Institute, Orlando, FL- Medical Assistant Program Aug 1995Graduate DiplomaOrlando Vo-Tech School, Orlando, FL-Nail Specialist Certificate Aug 1992SKILLSOffice Administrator Clinical MA Supervisor EMR/EHR (eClinicals, GE, & Vision) ComputerSkills (Microsoft Office/Windows/Teams/Webex/Zoom) Medical Assistant Instructor CareerService/Externship Coordinator Marketing Vitals/Phlebotomy/Injections Post Op Care Wound Care Appointment/Surgery Scheduler Referrals/Authorization Coordinator Insurance Verification Specialist
Coding-Icd-9/10/11 and CPT-Procedure Data Entry Transcription/Scribe Medical Terminology Laboratory Exams HIPAA |
