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Click here or scroll down to respond to this candidateCandidate's Name
Saint Andrew, Jamaica PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYDependable employee seeking opportunities to expand skills and contribute to company success. Considered a fast learner, hardworking, detail-oriented, customer oriented, efficient and customer centric. SKILLS Issue resolutionTeam collaborationRemediation strategiesWORK HISTORY DIRECTOR AND MORTGAGE LIAISON 04/2023 to CURRENT EZ Mortgage ServicesCoordinate and/or conduct prequalification interviews for prospective home buyers/mortgagorsCoordinate relevant mortgage processing with any of the mortgage institutions as may be requested by clientsProvide information on various ways and requirements to both purchase real estate and get the necessary financing. Prepare report(s) on payments received from clients as well as referral payments from banks when matters have come to a close. MORTGAGE COORDINATOR 01/2014 to 03/2023West Indies Home Contractors LimitedEducated prospective home buyers about the mortgage processes and documentation, including first-time homebuyersSetting up filing system for new sales as well as maintaining and updating existing files where necessaryCreating new sales in system and applying relevant payments to customer accounts as well as issuing statements of account showing transaction history and balanceTracked loan progress, proactively addressing potential issues to receiving the Bank's undertaking as well as impacting close date Communicated with customers throughout loan process, assisting with questions and explaining additional requirementsMaintained meticulous customer records for end of year external audit purposes as well as for paper trailTrack receipt of mortgage proceeds within a specified time. Prepare progress reports tracking both receipt of undertakings from the banks as well as the relevant mortgage proceeds for senior management.CLIENT SERVICES REPRESENTATIVE/MORTGAGE 04/2001 to 04/2012 ACCOUNTING OFFICERNational Housing TrustRespond to both walk in and telephone queries on requirements for a mortgage loanPreparation of various correspondences to customers/mortgagors with respect to permission to sell/rent property, effecting or making changes to salary deducted payments, mortgage affordability information and mortgage status letters.Conduct prequalification mortgage interview.Create new mortgage loans.Loan servicing of up to 3,000 accountsCoordinated account information updates, status changes.. Mortgage accounting with respect to deaths, public auction sales, re-working of accounts, general adjustments to accounts. Acting Customer Service Supervisor (3 months) - Supervising a team of over 10 customer service officers, respond to monthly audit queries, assist in preparation performance evaluation standards for the Department.EDUCATIONMaster of Science Business Administration EXPECTED IN 2025 Robert Kennedy College, Zurich, SwitzerlandMSc. Business Administration is scheduled to commence in November 2023 with registrarion starting mid October. Courses are done solely online and degree is issued by Salford University in Manchester England. MSc. acceptance letter was received on August 28 and assessment done based on the years of work experience as per resume submitted. No Degree Business Administration Accounts 2000Universitry of Technology, Kingston, JamaicaDiploma in Business administration started in September 1997. However, I did complete the course of study due to unforeseen circumstances in the year 2000.High School Diploma 07/1996Kingston College High School, Kingston, JamaicaLANGUAGES English, French intermediate, English: Native language |
