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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Eland Place, Sterling, VAPhone: PHONE NUMBER AVAILABLE, E-Mail: EMAIL AVAILABLELINKEDIN LINK AVAILABLECIO / Vice President of IT / Director of IT Program Director An established individual and a natural leader with over eighteen years of executive experience and over thirty years of experience in the IT industry; a field-tested veteran with an in-depth, comprehensive prowess in delivering transformational business results for clients in finance, pharmaceutical, manufacturing, and telecom industries by introducing strategic programs while maintaining and optimizing IT operations procured over years by undertaking multiple high-challenging roles. Excellent in pitching ideas and formulating I.T. strategies, with proven leadership skills to accelerate metrics of any professional undertaking. Skilled in cloud services, designing and developing software, SLA management, cybersecurity, encryption, large scale account management, and IT services. Savvy in multiple areas in the IT industry. Proven as a strategist for coming up with lucrative and creative solutions for enhancing performance, notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. Leading teams to find new opportunities and seek ways to improve processes and products to increase revenue, profitability, and elevate the client experience. Cogent conversationalist with excellent presentation and interpersonal skills; highly efficient at grasping and implementing concepts quickly.~ Excellent in IT operations and ITIL processes execution ~~ Undertakes strategic projects that transform the IT environment and delivers business results ~~ Managed through three Disaster Recovery situations without a Business Continuity Plan ~ Skill Areas: Product and Services Innovation Launched CSCs Cloud Services Globalization of resourcesDesigned and developed commercial niche software IT Operations and Transformation SLA management Server consolidation Acquisition integration Cyber security Encryption of all end-user devices Financial Business Results Large scale account management Established IT Shared Services P&L and budget management Over 8% year over year savings for 10+ years on IT operations Key Account Development Account Management Established marketing skills Executive Leadership Cross-Functional Team Leadership Training Business Development Strategy Strategic & Operations Planning Persuasive communication expertise Creative and effective problem solver Strong work ethic and discipline Problem Solving Strong Interpersonal Skills Analytical Skills Client Relationship Management Team Management PROFESSIONAL EXPERIENCEEURASIA GROUP WASHINGTON, DC (Jul 2018 Dec 2019) Director of ITMedia publishing think-tank providing political analysis to clients primarily in the financial investment industry.Led and managed the firms entire IT infrastructure by supervising and mentoring the employees and services providersManaged infrastructure operations in support of sites in DC, New York, and London with remote user support in Asia, Latin America, and AfricaManaged through multiple DR successfully without service interruptions to the business 1 PageCandidate's Name
Phone: PHONE NUMBER AVAILABLE, E-Mail: EMAIL AVAILABLELINKEDIN LINK AVAILABLERenovated the on-boarding and off-boarding processes and established a global team approach to site-support by implementing communications and documentation disciplineResponsible for the infrastructure portion of the Digital transformation including leading migration project to move from on-premise environments to Microsoft Office 365 cloud ecosystems, and evaluation of UCC VOIP solutionsManaged an outsourcing Service Provider that delivers service desk, Level 2 and 3 support of networks, laptops, and security for the enterpriseWorked with users on new requirements such as soft-phone testing and deployment, laptop vendor selection, key website issues, and security incidentsSYMPHONY CONSULTING SERVICES, LLC STERLING, VA (Jun 2017 Jul 2018) CIO and Co-PresidentSymphony Consulting Services provides consulting and management services with a focus on infrastructure management and outsourcing.Performed duties of interim CIO for a $242M annual revenue startup, helping the organization formulate its IT strategy for ongoing operationsDelivered a cloud strategy to permit business agility without additional costs in light of anticipated contract renewals over the next two yearsDesigned an ERP strategy to combine Deltek Costpoint and Microsoft AX 2012 environments while meeting transition agreement deadlines for IT supportStandardized on an Office 365 and SharePoint environment and remote support model for the internationally distributed user baseEstablished the IT operations teams for the company to provide remote and local end-user support which reduced the total IT support costs by 50% by leveraging synergies and eliminating redundanciesConsulted as a subject matter expert for topics such as outsourcing, infrastructure services, and vendor managementDefined an IT service offering for small to medium Legal Offices. This service offering delivers a cloud-based platform and significantly reduces current IT spend WIPRO TECHNOLOGIES EAST BRUNSWICK, NJ (Jul 2015 May 2017) Program Director / Account Delivery Head (ADH)Senior Account Executive bid on large outsourcing contracts to lead the Account P&L and Operations.Drove the win as the responsible ADH of a $320 M infrastructure outsourcing contract supporting 77,000 employees across 130 countries in the medical devices and nutrition industryManaged the transition of services from client to Wipro utilizing a distributed team based in IndiaCoordinated with local client support teams in line with the process methodologySpearheaded the pursuit of infrastructure outsourcing contracts with International Monetary Fund, Harte Hanks, and other marquee clientsCOMPUTER SCIENCES CORPORATION FALLS CHURCH, VA (2010 Jul 2015) Delivery Executive / Director of IT OperationsCSC is one of the largest providers of information technology services to commercial and government organizations globally, with a staff of more than ninety-one-thousand. My scope increased three times with additional services and responsibilities during a company restructuring, including the transition of the CEO and senior executives.Successfully managed all the IT services, including networking, email, service desk, security, collaborative applications, and ERP -- delivered to 100 K users across 70 countries during a CEO transition of a $15 B annual revenue company2 PageCandidate's Name
Phone: PHONE NUMBER AVAILABLE, E-Mail: EMAIL AVAILABLELINKEDIN LINK AVAILABLEResponsible for the execution of the ITIL process such as Change Management, Daily Service Reviews, Service Restoration Teams, Root Cause AnalysesDelivered IT services on behalf of the CIO to businesses managed through 130 Global Service Level Agreements(SLA). This model gave CSC the same best practice processes and discipline sold in the industry for running IT servicesFinancial management and responsibility for budgets ranging from $30 - $200 M per year. Delivered better than 8% year over year annual savings on IT budget costsHandpicked by the CIO to manage the IT integration of Covansys infrastructure supporting approximately 20 K employees into based out of India, US, EMEA, and Asia COMPUTER SCIENCES CORPORATION FALLS CHURCH, VA (2005 2010) Global Service Delivery Manager (SDM) - Sun, Zurich, Chrysler Responsible for the IT infrastructure management of the largest applications management accounts at CSC. These accounts had a direct impact on CSCs revenue for infrastructure uptime.Led the Transition, operations and sunset of the Sun account infrastructure. This client had a unique Sun Ray footprint with a unique open office use the only requirement that presented a network technical challenge for use by offshore resourcesLed the network team to design a workable approach to address latency constraintsSaved 50% on the total transition budget of $3M by phasing, purchasing and combining startup and operationsFor the Zurich client applications support distributed over the US, Europe and India led the design, implementation, and operations of a VM environment to support the work of over two-thousand developers. This enabled CSC to deliver cost effective hard to find application skills regardless of the client location COMPUTER SCIENCES CORPORATION FALLS CHURCH, VA (2003 2005) North America Sending ManagerProvided the North American account strategies for the design of the GIS Global Offshoring Program. Led the execution and deployment of this service to all North American CSC accounts, which led the industry into offshoring infrastructure services as well as applications.Led the design of country-specific offshoring packages with a team of legal and contracts specialists to address ITAR and export control constraints for the offshoring of IT services from North America to Canada, India, Spain, Malaysia, Singapore, and AustraliaDelivered a net savings of over $16M annually across the North American client baseDesigned an offshoring service that leapfrogged the competition in delivering offshored IT infrastructure operations and Service DeskCOMPUTER SCIENCES CORPORATION FALLS CHURCH, VA (2000 2003) SDM Global Services and Internal SystemsWas hand-picked by the Senior Vice-President of GIS to lead the transition of all IT services from business units to the GIS horizontal.Managed all Global IT Services including Lotus Notes, Sources (knowledge management portal), service desk and IT services delivered out of Corporate HeadquartersLiaised directly with the Corporate CIO and functional CIOs for HR, Employee Shared Services, US Defense and Federal Sector business units3 PageCandidate's Name
Phone: PHONE NUMBER AVAILABLE, E-Mail: EMAIL AVAILABLELINKEDIN LINK AVAILABLEManaged local and corporate services budgets of over $17M annually and achieved 8% - 10% year over year savings during the tenureCOMPUTER SCIENCES CORPORATION FALLS CHURCH, VA (1998 2000) Chief Strategy Team Lead for Collaborative & Cloud Chosen by the Vice President of Collaborative and E-Commerce services to lead the design of CSCs cloud services.Led the design and architecture team in utilizing excess datacenter capacity into a Cloud Service to sell in an emerging Webhosting marketSelected the organizational teams for service architecture, engineering, marketing, and sales and operationsDefined the business case presented to the CEO and board of directors with a forecasted five-quarter ROI COMPUTER SCIENCES CORPORATION FALLS CHURCH, VA (1996 1998) Program ManagerChosen by the Capture Vice President the largest outsourcing contract in CSC with JP Morgan.Managed the pursuit and success of the network management track in the outsourcing pursuitLed the team that designed and implemented enterprise-wide meta-manager architecture and processes in operationsManaged the project to roll out a Sun Microsystems based architecture to run a service desk for CSC and its clients as a servicePRIOR EMPLOYMENT DETAILSEURASIA GROUP WASHINGTON, DC JUL 2018 PresentDirector of ITSYMPHONY CONSULTING SERVICES, LLC STERLING, VA JUN 2017 JUL 2018 CIO and Co-PresidentWIPRO TECHNOLOGIES EAST BRUNSWICK, NJ JUL 2015 MAY 2017 Program Director / Account Delivery Head (ADH)COMPUTER SCIENCES CORPORATION FALLS CHURCH, VA MAY 1996 JUL 2015 Delivery Executive / Director of IT operations (2010 - 2015) Global Service Delivery Manager (SDM) (2005 - 2010) North America Sending Manager (2003 - 2005)SDM Global Services and Internal Systems (2000 - 2003) Chief Strategy Team Lead for Collaborative & Cloud (1998 - 2000) Program Manager (1996 - 1998)PROFESSIONAL DEVELOPMENT & CREDENTIALSM.S. Technology Management, 2010George Mason University, School of Business, Fairfax, VA Federal CIO Certificate, 2010George Mason University, School of Business, Fairfax, VA B.A. Psychology, minor in Zoology, 1983Rutgers University, Newark College of Arts & Sciences, Newark, NJ 4 Page |
