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Click here or scroll down to respond to this candidateCandidate's Name
Brooklyn, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional ExperiencePoint 72 Asset Management55 Hudson Yards, New York, NY August, 2022 PresentIT Helpdesk/Trade SupportIMAC Support - IT equipment Install/Move/Add/Change Coordinating with end users via Microsoft Outlook, Symphony & WebExMonitoring service Desk and Ticketing request via Jira & other Service Desk Management SoftwareDesktop Support Active Directory & Software Troubleshooting (Bloomberg, Microsoft 365 suite, Logitech, Jabra, Adobe)Hands on Server MDF & IDF Support and heavy lifting and installations of servers up to 50+ Lbs.Dell, HP, Lenovo & Macs hardware support, as well as experience with Windows 7-11 and Mac OSXCisco Conference/phone setups/ Cisco Rooms support and setupWhite glove service, asset procurement and deployment, installation of operating systems via (Ivanti-Landesk & SCCM)RBC Capital Markets200 Vesey St, New York, NY June, 2019 August, 2022IMAC/Project Operations ManagerIMAC Support - IT equipment Install/Move/Add/Change CoordinatingHands on Server MDF & IDF Support and heavy lifting and installations of servers up to 50+ Lbs.Acts as first point of contact for clients, site managers and sub-contractors for the life of the contractsLeads team on pertinent projects and oversees general operationsDelegates assignments, trains staff members and manages team performanceRecords all work progress taking clear before and after photos and holding receiptsLVMH Inc.19 E 57th St, New York, NY December, 2018- June, 2019IT Help DeskProvide assistance for end users & executives who experience technical difficulty. Cisco phones, Windows 10, Apple IPhone and Zoom/Webex tablet supportUse diagnostic techniques and problem-solving methods to troubleshoot issues on site or over the telephone.Manage all switches, datacenter and conference rooms for the LVMH Inc. towerManage 400+ Cisco phones for numerous brands under LVMH using Orange S.A. SystemsManage all hardware procurement, set up and deployment for LVMH Inc.Total Deployment Solutions55 Broad St, New York, NY August, 2018 - PresentTech Consultant/Technical SupportWorks closely with an high-end clientele demographic face to face to identify needs, resolve issues, and improve IT systemsInstall and configure computer hardware operating systems and applications, as well as monitor and maintenance of systems.Move lead Facilitates contact and communications directly with clients, vendors, and IMAC team members to Complete ProjectEducationSt. Johns University8000 Utopia Pkwy, Queens, NY September, 2012 - May, 2017Bachelors of Science Communication Arts, Minor in BusinessInstitute of Audio Research64 University Pl, New York, NY February, 2015 November, 2015Technology, Audio Recording, and ProductionSkillsAdaptability and capability to adjust quickly to new environments, programs and proceduresMicrosoft Office proficiency (Excel, Outlook, Word, and PowerPoint)Cooperative ability to foster strong relationships with customers and strategic partners to strengthen company and brand awarenessHigh Creativity and ability to think critically, with effective research, feedback, and organizational skill |
