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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, FLPHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE: To earn a career within a stable and growing organization where I can have an opportunity for advancement and stability. Im a professional able to handle a high volume of customer calls in a fast-paced environment, with minimum or no supervision, while maintaining emphasis on the highest quality of consumer service. SUMMARY OF SKILLS AND ABILITIES: Administrative Assistant Customer Service representative Excellent email, written and verbal communication skills Proficient with MS Word, Excel and Outlook Bilingual English Spanish with excellent grammar Punctual, dependable and reliable Exceptional organizational skills and adaptability Flexibility to work in an ever-changing environment EDUCATION:M.S. Education Capella University Minneapolis, MNB.S. Liberal Arts Florida Gulf Coast University Ft Myers, FL PROFESSIONAL WORK EXPERIENCE 06/2016-1/2020Gardner-Gibson Tampa, FL Claim processor/Technical support Process companys claims Exceptional ability to stay attentive when dealing with customers. Proven ability to grasp product knowledge and relay product information in a concise but potent manner Analytic thinking aimed at resolving customers issues in a proactive manner. Able to find conflict resolution without losing self-composure. Detail-oriented and efficient in providing customer service in adverse situations. Assertive but polite when it comes to product or service endorsement. Exceptional organizational skills and adaptability. Savvy with modern technologies. Flexibility to work in an ever-changing environment General Dynamic Information Technology - Riverview, FL - 04/16/2015-to 06/14/2016 Customer Service Representative Deal with customers on the phone making sure to stay attentive during the call, listen and gather their needs Use product knowledge and relay product information in a concise but potent manner Resolve customers issues in a proactive and analytic thinking fashion Find conflict resolution without losing self-composure assertive but polite when it comes to product or service endorsement Use of modern technologies.Hillsborough County Public Schools - Tampa, FL 08/2013 07/2014 Substitute teacher Implement student discipline measurements, decreasing classroom disruptions by 80% Create and enforce child-based hands-on curriculum to promote student learning and building community within the classroom Employ activities and techniques, encourage students learning and build a sense of community within the classroom Implement districts regulatory policies by establishing positive classroom environment in a diverse student population to effectively increase student participationUnited Nursing Services - Naples, FL - 06/PHONE NUMBER AVAILABLE Office administrator Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments. Completes operational requirements by scheduling and assigning employees and following up on work results. Distribute correspondence to staff in the office. Household Bank, Inc. H&R Block - 11/2000 5/2007 Customer Service Representative Handle client inquiries and concerns via phone in a high-paced environment. Follow the companys established procedures to handle inquiries and resolve concerns to ensure client satisfaction. Handle client communications within all call handling and quality measurements. Use customer support software and computer systems to perform and analyze client information and track client inquiries on every call |
