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PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLEEXPERIENCE SUMMARYSenior Business Analyst since 2015 withprogressive experience in integrated eligibilitysystems. 9 years of experience in federally funded government programs; Medicare, Medicaid, TANF,and SNAP delivery and analysis. 2 years ofexperience in the greater project assisting SPMOwith analysis of Medicaid, Child Support, AFDC,SNAP in UAT. 7 years of experience developingand testing user acceptance scenarios/stories. 6years of experience in project management acrossthe project lifecycle from requirements gathering; through design sessions; into testing,implementation and maintenance. Skilled inMicrosoft Office as well as Selenium, JIRA andJAMA, ALM project management software.Strong research skills, able to work independently as well as within cross functional teams and tight deadlines. In addition, Subject Matter Expert inMedicaid, Social Services Eligibility systems andAgile Methodologies.Demonstrates ability to be creative, innovative and collaborative and takes initiative. Excellentdocumentation skills.EDUCATIONUniversity of Connecticut CT West HartfordCompleted 6 credits towards MSW1999-2000Westfield State University Westfield, MABA, Social Science 1995EMPLOYMENT HISTORYUAT BUSINESS ANALYST- TEKSYSTEMSFull-timeDatesEmployed September 2021 PresentEmployment Duration 2 yrs. 2 mos. Analyzes discrepancies in service or performance in Integrated Eligibility, Medicaid, SNAP TANFsystems and ensure data matches specifiedrequirements. Responsible for assignment of Child Welfare andIntegrated Eligibility SIT Passed Test Results for SPMO team review and update of Microsoft ExcelComment Log spreadsheets to assist with trackingdata. Coordinate with the State Testers on as neededbasis for information and progress regarding testcases and defects in addition to other related UAT related tasks. Assist State with troubleshoots & resolves routine problems & system issues, diagnosis & resolutionof processing issues. Updating UAT Comment Logwith findings with expected resolution. Extensiveknowledge of Medicaid, Child Support, ChildWelfare and Integrity Eligibility Systems. Tests & performs troubleshooting analysis inaddition to data clean-up; issues, technicalinformation to agency user & promotesunderstanding of relevant issues; reviewingExecution Test Reports for IE, CW, CS andensuring exact match with Testing Logs by SPMO.Utilizing Enterprise Resources Planning systems to ensure meets State needs and requirements. Responsible for incident investigation, projectplanning & status updates. Participate in emergency on call IntegratedEligibility Go Live Support to assist with Statesuccessful system operation. Participate in weekly SPMO UAT TestingMicrosoft Teams meeting for support of ongoingsuccess of project. Readily available for updatesfor business partners, system integrators & andother state agencies. Utilizes Agile Methodologies and SPMO UATweekly meetings across teams to deliver quicklyon shared objectives and project mission. Teams, Zoom, SharePoint, Outlook, MicrosoftALM and additional testing systems utilized toreach successful project completion.IT SOCIAL SERVICES ANALYST- STATE OFCONNECTICUT Full-timeDates Employed March 2011 September 2021Employment Duration 9yrs. 11 mos. Develops, writes & executes scenarios forTesting; provides customer support to users;troubleshoots & resolves routine problems &system issues; diagnosis & resolution of processing issues; business process mapping & businessrequirement gathering; implements systemupgrades & modifications & loads data into testenvironment, Extensive knowledge of IntegrityEligibility Systems. Tests &performs troubleshooting analysis; data clean-up & conversion; conveys technical information toagency user & promotes understanding of relevantissues; develops reports utilizing EnterpriseResources Planning systems. Develops functional procedures &documentation; make presentations; identifytraining needs; Oversees & validates systemsoperational procedures, schedule & resultsreporting, incident investigation, project planning& status updates; participates in the ChangeRequest process from initiation throughimplementation. Participate in project Business System Design;leads test team activities such as developing test plans, validating test results, tracking defects & implementing correction plans; validatesrequirements traceability matrixes are developed,maintained & completed; application securitymanagement; Interpreting business requirementsinto technical requirements. Develops, reviews & monitors operationalprocedures; technical detail design, BusinessSystem 'Design, application help desk support;works closely with IT, business partners, systemintegrators & and other state agencies. Utilizes Agile Methodologies and Daily Scrumacross teams to deliver quickly on sharedobjectives and project mission. Over 10 years experience working withMedicaid Program at Federal and State level.
Coordinates & determines communications toagency & business partners concerning applicationsystems; release management & CCB functionsassuring IT technical updates are planned,scheduled & implemented; IT Systems PMO &tracking. Public Policy and Programs specialist(Medicare, Medicaid, Health Exchange & MedicalInsurance, QMB, ACA, SNAP, etc.); (DataCleansing, Testing, Strategy, PMO, QualityAssurance, E-MPI, TOAD, Selenium, SQL,WinSCP, PuTTY, Qualitia, Test Automation,Regression, ETC, JIRA, JAMA, MAGI, MCAP,and HIX).ELIGIBILITY SERVICES WORKERDEPARTMENT OF SOCIAL SERVICES,STATE OF CONNECTICUT Hartford, CTFull TimeDates Employed September 2009- March2011 Responsible for utilizing professionalinterviewing techniques to determine clienteligibility for medical, temporary family assistance and supplemental nutrition assistance programs tomeet client basic needs. Responsible for maintaining concise casedocumentation utilizing Emergency ManagementSystem. Responsible for referrals to child supportenforcement agency, preventive services and fraudinvestigative unit to assist with client benefitcompliance. Responsible for preparing fair hearing summaries in accordance with agency policy and procedures,maintain representation of agency in fair hearingprocess. Responsible for determining medical exemptionsfor employment services requirement andextension benefits by completing referrals toagency medical review team Maintain contact with client and collateralagencies during application period to establisheligibility.Case Manager II, Re-entry Assisted CommunityHousing-The Connection Inc, New Britain, CTDates Employed 2007 September 2009 Responsible for assisting clients with successful re-entry into the community. Responsible for facilitating cognitive behavioral and employment groups for assigned caseload. Maintain weekly contact with collateral agencies to assist with continuum of care. Provide supervision and case management toparolees within the community housing program. Implemented, monitored and documented on-linedaily progress toward successful reentry. Conduct client drug testing using urinalysis and breathalyzer. Work closely with community-based organizations and businesses to assist withclient career development. Responsible for utilizing motivationalinterviewing to reach client achievement. Works with parolees to develop strength basedcare plans which targets concerns with education,employment, sobriety and housing. Conducted home, school and communitycompliance checks.Residential Counselor Community MentalHealth Affiliates. New Britain, CT DatesEmployed 2006 2007 Responsible for facilitating peer recreationalgroups and transportation to clientele weeklytherapeutic appointments. Responsible fordaily medication supervision of clients and routine apartment safety checks of the assigned caseload. Performed case management throughmaintaining day to day records of clients' initial assessment, prepared service plans, periodicallyreviewing clients progress toward service goals,and prepared discharge summaries. Provided counseling andadvocacy to adults with mental illness.Residential Counselor-The Childrens StudyHome. Springfield, MA DatesEmployed 1994 2006 Providedcounseling, advocacy to emotionally disturbedadolescents. Assisted clientsin building anger management techniques andbuilding self-esteem. Coordinated and ledrecreational activities Tutored children and youth Attended various in-service trainings toenhance skills. Completed required documentationprocedures. Responsible for medication administration.Emergency Mobile Adolescent Crisis Worker-IMPACT Middlesex Hospital, Middletown, CTDates Employed 2002
2003 Provided therapeuticintervention services: including providing crisisassessment to children and adolescents withpsychological concern and/orsuicidal/homicidal/psychotic behavior. Utilized resourcesin clients' network including referral agencies,police, community resources, schools, families and work sites. Work closely with DCF JuvenileJustice System to stabilize clients and preventhospitalization.
Participated and coordinated Hospital inpatientintakes. Provided recommendations/referrals topsychiatric ward and assisted with discharge plan. Conducted field visits, in-homeevaluations, court observations, backgroundinvestigations, and emergency departmentassessment. Providedsolution focused therapy to families in crisis and make appropriate referrals to collateral services.Provided short term counseling to assist with crisis stabilization.ADDITIONALTRAININGIRS Volunteer Tax Preparation 2009- 2011Group Dynamics (Certificate of Completion)CCSD 2008Grief and Loss (Certificate of Completion)CCSD 2008Motivational Interviewing (Certificate ofCompletion) CCSD 2007Writing Winning Grant Proposals (Certificate ofCompletion) 2008 |
