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Click here or scroll down to respond to this candidateCL05300B-NW-TIP2-1023 Street Address Assurant, Inc.[Month Day, Year]Candidate's Name [XXXXXXXXX][IIIIIIIIIIIIIIII barcode IIIIIIIIIIIIIIIIIIIII][Sample A. Sample][Street Address][City, ST XXXXX-XXXX] Loss Theft Accidental damage (including liquid damage) Mechanical or electrical breakdown*Welcome to Premium Handset Protection (PHP)Metro by T-Mobile* Mechanical or electrical breakdown is only covered after expiration of the manufacturers warranty.** McAfee Security for Metro by T-Mobile is provided by McAfee, Inc. Metro by T-Mobile Premium Handset Protection device insurance is underwritten by the companies identified in the enclosed coverage documents. These companies operate under the trade name Assurant.Congrats on making a great choice.Your device is covered if the unexpected happens.Everything you need to know about your coverage is in this packet. Please take a moment to review the program benefits, limitations and exclusions, and then store it someplace safe so you can easily refer to it.If you received this communication electronically, you have the right to request a paper copy and can opt out of electronic delivery of PHP documents and related communications by calling PHONE NUMBER AVAILABLE and providing your mailing address. If you received a paper copy, its because we were unable to deliver it electronically at this time. However, future communications will be delivered electronically unless you opt out. WHAT TO DO NEXTYOUR COVERAGE BENEFITSMetro by T-Mobile Premium Handset Protection covers your device in case of: Antivirus and anti-theft protection for up to 10 devices (smartphones, tablets, PCs and Macs) True Key premium password management Identity theft protection and restorationMcAfee Security for Metro by T-Mobile with ID Theft Protection** includes: Simply download the McAfee Security for Metro app to get started. March 11, 2024AWSFF308JWMI154415CL05300B-NW-TIP2-1023 2023 Assurant, Inc. Prdida Robo Dao accidental (incluido el dao por lquido) Falla mecnica o elctrica*Metro by T-MobileBienvenido a Premium Handset Protection (PHP)* Las fallas mecnicas o elctricas solo estn cubiertas despus del vencimiento de la garanta del fabricante.** McAfee, Inc. proporciona McAfee Security for Metro by T-Mobile. El seguro de dispositivo de Premium Handset Protection de Metro by T-Mobile est respaldado por las compaas indicadas en los documentos anexos de cobertura. Estas compaas operan bajo el nombre comercial de Assurant. Felicidades por hacer una gran eleccin.Tu dispositivo est cubierto en caso de que suceda lo inesperado. Todo lo que necesitas saber respecto a tu cobertura se encuentra en este paquete. Toma un momento para revisar los beneficios del programa, as como las limitaciones y exclusiones, y luego gurdalo en un lugar seguro para que puedas consultarlo fcilmente. Si recibiste esta comunicacin electrnicamente, tienes derecho a solicitar una copia impresa y puedes optar por no recibir electrnicamente los documentos de PHP y comunicaciones relacionadas llamando al 1-877-307-9216 y proporcionando tu direccin postal. Si recibiste una copia impresa, es porque no pudimos entregarla electrnicamente en este momento. Sin embargo, las comunicaciones futuras se enviarn electrnicamente a menos que optes por no participar.QU HACER AHORATUS BENEFICIOS DE COBERTURAPremium Handset Protection de Metro by T-Mobile ofrece cobertura para tu dispositivo en caso de: Antivirus y proteccin contra robo para un mximo de 10 dispositivos (telfonos inteligentes, tabletas, PCs y Macs) Manejo de contraseas premium con True Key Proteccin y restauracin de robo de identidadMcAfee Security for Metro by T-Mobile with ID Theft Protection** incluye: Simplemente descarga la aplicacin McAfee Security for Metro para comenzar. 154416CL05300B-NW-TIP2-1023 2023 Assurant, Inc.Maximum of two approved claims in any rolling 12-month period, based on the date of the first replacement or repair. Coverage will terminate when the claim limit is reached. Metro by T-Mobile Premium Handset Protection covers the device and the standard charger, standard battery and SIM card (if applicable to your device). Accessories included in the original device packaging are covered in the event of an incident simultaneously affecting both the device and the accessory. Damaged devices must be returned within 15 days of receiving the replacement device; otherwise, youll be charged the unrecovered equipment fee no greater than the value of the replacement device. Certain losses are not covered; see coverage documents for details. All trademarks are the property of their respective owners.[FRAUD_DISCLOSURE]Visit mymetroclaim.com to file your claim 24/7. Its easy and convenient for both filing and checking the status of your claim.If your device is lost or stolen, call Metro by T-Mobile at 1-888-8metro8 (PHONE NUMBER AVAILABLE to suspend your service and protect yourself against unauthorized use. HOW TO FILE A CLAIM AND GET RECONNECTEDOnce your claim is approved, a replacement device will be shipped via next-business-day delivery, when available, at no additional cost.Any replacement device will be a reconditioned model of like kind and quality. If a reconditioned device is unavailable, well replace it with a new model of like kind and quality. Device color may vary depending on availability.COVERAGE DETAILSCoverage Purchased: Metro by T-Mobile PremiumHandset ProtectionCovered Device: [PHONE_MAKE] [MODEL]IMEI for Covered Device: [SERIAL_NUMBER]Coverage Start Date: The date you enrolled inthe planCoverage End Date: Automatically renewsmonthly until canceled by you or usMonthly Cost: See Summary of Program CostsDeductible: See Metro by T-Mobile InsuranceDeductible ScheduleUnrecovered Equipment Fee: Retail price of thereplacement device plus applicable shipping costsMaximum Replacement Value: The lesser of thereplacement device or the purchase price of theclaimed device, minus your deductible, per approved claimHOW TO ACCESS YOUR MCAFEE SERVICESOnce youve downloaded and registered the McAfee Security for Metro app, you can:Block malicious websites so you can browse safely and stop online threats like malware, phishing, viruses, and moreEnsure safer online and network connections with Wi-Fi ScanLearn how safe you are online with your personalized Protection ScoreScan and monitor your personal data online with breach alerts plus protection tips to secure your info quicklyTo access your premium True Key features:Log in to mcafee.com/myaccount to find your activation codeDownload the True Key app, choose Settings, click True Key Profile, and enter your codeAny person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claims containing any materially false information or conceals, for the purposes of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and may subject such person to criminal and substantial civil penalties.Samsung Galaxy A14 5G 64GB BlackPHONE NUMBER AVAILABLE154417CL05300B-NW-TIP2-1023 2023 Assurant, Inc.Mximo de dos reclamos autorizados en cualquier perodo consecutivo de 12 meses basado en la fecha del primer reemplazo o reparacin. La cobertura concluir una vez que alcances tu lmite de reclamos. Premium Handset Protection de Metro by T-Mobile cubre el dispositivo y el cargador estndar, la batera estndar y la tarjeta SIM (segn corresponda a tu dispositivo). Los accesorios incluidos en el empaque del dispositivo original estn cubiertos en el caso de un incidente que afecte simultneamente tanto al dispositivo como al accesorio. Los dispositivos daados deben devolverse dentro de los primeros 15 das una vez recibido el dispositivo de reemplazo; de lo contrario, se te cobrar la tarifa de equipo no recuperado no mayor que el valor del dispositivo de reemplazo. Ciertas prdidas no estn cubiertas; consulta los documentos de cobertura para conocer los detalles.Todas las marcas registradas son propiedad de sus respectivos dueos. Visita mymetroclaim.com para presentar tu reclamo las 24 horas del da, los 7 das de la semana. Es fcil y conveniente tanto para presentar tu reclamo como para verificar el estado del mismo. CMO PRESENTAR UN RECLAMO Y RECONECTARTEUna vez que tu reclamo sea aprobado, te enviaremos un dispositivo de reemplazo con entrega al siguiente da hbil, cuando est disponible, sin costo adicional. Todo dispositivo de reemplazo ser un modelo reacondicionado de tipo y calidad similares. Si no se encuentra disponible un dispositivo reacondicionado, el reemplazo se har con un dispositivo nuevo de clase y calidad similares. El color del dispositivo puede variar segn la disponibilidad. CMO ACCEDER A TUS SERVICIOS DE MCAFEEUna vez que hayas descargado y te hayas registrado en la app McAfee Security for Metro, puedes:Bloquear sitios web maliciosos para que puedas navegar de forma segura y detener amenazas en lnea como malware, phishing, virus y mucho msGarantizar conexiones ms seguras en lnea y en las redes con Wi-Fi ScanConocer tu nivel de seguridad en lnea con tu puntuacin de proteccin personalizada de Protection ScoreEscanear y monitorear tus datos personales en lnea con alertas de violacin y consejos de proteccin para proteger tu informacin rpidamente Accede a las funciones premium de True KeyTM:Ingresa en mcafee.com/myaccount para conocer tu cdigo de activacinDescarga la app True Key, elige Configuracin, haz clic en Perfil True Key e ingresa tu cdigo Si pierdes o te roban tu dispositivo, llama a Metro by T-Mobile al 1-888-8metro8 (PHONE NUMBER AVAILABLE para suspender tu servicio y protegerte contra el uso no autorizado. DETALLES DE COBERTURACobertura adquirida: Premium Handset Protectionde Metro by T-MobileDispositivo cubierto: [PHONE_MAKE] [MODEL]IMEI de dispositivo cubierto: [SERIAL_NUMBER]Fecha de inicio de la cobertura: La fecha en que te inscribiste en el planFecha de finalizacin de la cobertura:Se renueva automticamente cada mes hasta que to nosotros lo cancelemosCosto mensual: Consulta el resumen de costosdel programaDeducible: Consulta el listado de deducibles de seguro de Metro by T-MobileTarifa por equipo no recuperado: Precio minorista del dispositivo de reemplazo ms los costos de envo aplicables Valor mximo de reemplazo: El menor del dispositivo de reemplazo o el precio de compra del dispositivo reclamado, menos tu deducible, por reclamo aprobadoPHONE NUMBER AVAILABLESamsung Galaxy A14 5G 64GB Black154418Claim limits apply. Please refer to your insurance coverage documents for details. When you receive a replacement device, you must return your damaged or malfunctioning device within 15 days of receipt of your replacement device. If you dont return the device, youll be charged an unrecovered equipment fee for the retail price of the replacement device plus applicable shipping costs.Device tier may be determined by device storage capability. As your device depreciates, it may be classied under another tier and your deductible would be adjusted accordingly. Refer to the next page to nd your device make and model, and corresponding device tier and deductible, or visit mymetroclaim.com/deductible.Summary of Program Costs(Plus Tax, if Applicable)Effective 11/01/2021Device Tier1 2 3 4 5 & BYOD 6Monthly Charge per Device $5 $6 $12Insurance Deductible perApproved Claim $20 $50 $60 $120 $200 $275All trademarks are the property of their respective owners. Metro by T-MobilePremium Handset Protection(PHP)For customers with area codes from all states except NY CL12641_NW_BUNDLE-0522 2022 Assurant, Inc.154419Se aplican lmites de reclamo. Consulta tus documentos de cobertura de seguro para ms detalles. Cuando recibas un dispositivo de reemplazo, debes devolver tu dispositivo daado o en mal funcionamiento en un plazo de 15 das desde la recepcin de tu dispositivo de reemplazo. Si no devuelves el dispositivo, se te cobrar una tarifa por equipo no recuperado por el precio minorista del dispositivo de reemplazo ms los costos de envo aplicables. El nivel del dispositivo puede determinarse por la capacidad de almacenamiento del dispositivo. Conforme tu dispositivo se deprecia, puede que est clasicado bajo otro nivel y tu deducible se ajustara en consecuencia. Consulta la pgina siguiente para encontrar la marca y el modelo de tu dispositivo, y el nivel de dispositivo y deducible correspondiente, o visita mymetroclaim.com/deductible. Resumen de costos del programa(ms impuestos, si corresponde)Effective 11/01/2021Nivel de dispositivo1 2 3 4 5 y BYOD 6Cargo mensual por dispositivo $5 $6 $12Deducible de seguro por reclamo aprobado $20 $50 $60 $120 $200 $275 CL12641_NW_BUNDLE-0522 2022 Assurant, Inc.All trademarks are the property of their respective owners. Metro by T-MobilePremium Handset Protection(PHP)Para clientes con cdigos de rea de todos los estados excepto NY 154420CL12640-0124_BYOD 2024 Assurant, Inc.Insurance Deductible ScheduleClaim limits apply. Please refer to your insurance coverage documents for details. All marks associated with the devices listed herein are the property of their respective owners. Device Tier1 2 3 4 5 & BYOD 6Insurance Deductible perApproved Claim (Plus Tax, if Applicable)$20 $50 $60 $120 $200 $275Metro by T-Mobilemymetroclaim.com/deductibleFind your device tier below, which applies to your monthly premium and deductible. If you dont see it, visit: Franklin TierPintrac Pet Tracker 1JEXtream RG2100 5GMobile Hotspot 3GooglePixel 6a 4HMDNokia C210 2Nokia G310 5GNokia G400 5GNokia X1003KonnectoneMetroSMART RideMoxee Tablet 2 2LGAristo 5K51 2Stylo 6 3Motorolamoto g playmoto g pure 2moto g powermoto g power 5Gmoto g 5Gone 5G ACE3moto g stylus 5Gmoto razr 5G venus 4OnePlusNord N10 5GNord N20 5GNord N30 5GNord N100Nord N200Nord N300 5G3Q1Schok Flip 1Alcatel TierGO FLIP 4 4GLINKZONE 2 1JOY TAB 2T-Mobile REVVL4 2T-Mobile REVVL4+ 3T-Mobile REVVL 5G 4ANSHot Pepper Tabasco 1Wiko Voix 2AppleiPhone SE3 4iPhone XRiPhone 11iPhone 12 MiniiPhone 145iPhone XiPhone XSiPhone XS MaxiPhone 8 PlusiPhone 11 ProiPhone 11 Pro MaxiPhone 12iPhone 12 ProiPhone 12 Pro MaxiPhone 13iPhone 13 MiniiPhone 13 ProiPhone 13 Pro MaxiPhone 14 PlusiPhone 14 ProiPhone 14 Pro MaxiPhone 15iPhone 15 PlusiPhone 15 ProiPhone 15 Pro Max6CoolpadMetroSMART Hotspot 1Legacy 3Samsung TierGalaxy A02sGalaxy A11 2Galaxy A03Galaxy A12Galaxy A13 LTEGalaxy A13 5GGalaxy A14 5GGalaxy A15 5GGalaxy A21Galaxy A32 5GGalaxy Tab A7 Lite3Galaxy A23 5GGalaxy A52 5GGalaxy A53Galaxy A54 5GGalaxy S23 FEGalaxy Chromebook Go4Galaxy GS21 FE 5GGalaxy S20 FE 5G 5Galaxy S20 5GGalaxy Note 10+ 5G 6TCLFlip Go 120 XEIon XFamilyConnect 4GTAB 8 LETIMEX FamilyConnect230 XE 5GStylus 5GTAB 10 5G3WingtechHotspot HS1 1T-Mobile REVVL VT-Mobile REVVL 6 5G 2T-Mobile REVVL V+ 5GT-Mobile REVVL 6 PRO 5GT-Mobile REVVL 6X 5GT-Mobile REVVL 6X PRO 5GT-Mobile REVVL TAB 5G3154421CL12640-0124_BYOD 2024 Assurant, Inc.Listado de Deducibles de SeguroMetro by T-MobileNivel de dispositivo1 2 3 4 5 y BYOD 6Deducible de seguro porreclamo aprobado (ms impuestos, si corresponde)$20 $50 $60 $120 $200 $275Se aplican lmites de reclamos. Consulta tus documentos de cobertura del seguro para ms detalles. Todas las marcas asociadas con los dispositivos que se indican en este documento son propiedad de sus respectivos dueos. mymetroclaim.com/deductibleBusca el nivel de tu dispositivo a continuacin, que se aplica a tu prima mensual y deducible. Si no lo encuentras, visita: Franklin NivelPintrac Pet Tracker 1JEXtream RG2100 5GMobile Hotspot 3GooglePixel 6a 4HMDNokia C210 2Nokia G310 5GNokia G400 5GNokia X1003KonnectoneMetroSMART RideMoxee Tablet 2 2LGAristo 5K51 2Stylo 6 3Motorolamoto g playmoto g pure 2moto g powermoto g power 5Gmoto g 5Gone 5G ACE3moto g stylus 5Gmoto razr 5G venus 4OnePlusNord N10 5GNord N20 5GNord N30 5GNord N100Nord N200Nord N300 5G3Q1Schok Flip 1Alcatel NivelGO FLIP 4 4GLINKZONE 2 1JOY TAB 2T-Mobile REVVL4 2T-Mobile REVVL4+ 3T-Mobile REVVL 5G 4ANSHot Pepper Tabasco 1Wiko Voix 2AppleiPhone SE3 4iPhone XRiPhone 11iPhone 12 MiniiPhone 145iPhone XiPhone XSiPhone XS MaxiPhone 8 PlusiPhone 11 ProiPhone 11 Pro MaxiPhone 12iPhone 12 ProiPhone 12 Pro MaxiPhone 13iPhone 13 MiniiPhone 13 ProiPhone 13 Pro MaxiPhone 14 PlusiPhone 14 ProiPhone 14 Pro MaxiPhone 15iPhone 15 PlusiPhone 15 ProiPhone 15 Pro Max6CoolpadMetroSMART Hotspot 1Legacy 3Samsung NivelGalaxy A02sGalaxy A11 2Galaxy A03Galaxy A12Galaxy A13 LTEGalaxy A13 5GGalaxy A14 5GGalaxy A15 5GGalaxy A21Galaxy A32 5GGalaxy Tab A7 Lite3Galaxy A23 5GGalaxy A52 5GGalaxy A53Galaxy A54 5GGalaxy S23 FEGalaxy Chromebook Go4Galaxy GS21 FE 5GGalaxy S20 FE 5G 5Galaxy S20 5GGalaxy Note 10+ 5G 6TCLFlip Go 120 XEIon XFamilyConnect 4GTAB 8 LETIMEX FamilyConnect230 XE 5GStylus 5GTAB 10 5G3WingtechHotspot HS1 1T-Mobile REVVL VT-Mobile REVVL 6 5G 2T-Mobile REVVL V+ 5GT-Mobile REVVL 6 PRO 5GT-Mobile REVVL 6X 5GT-Mobile REVVL 6X PRO 5GT-Mobile REVVL TAB 5G3154422TIP20001C-1119 Page 1 TIP20001C-1119-MP-1221AMERICAN SECURITY INSURANCE COMPANYA Stock Insurance CompanyAdministrative Office: 11222 Quail Roost Drive, Miami, FL 33157-6596 PHONE NUMBER AVAILABLE CERTIFICATE OF INSURANCEINSURING AGREEMENTWe agree to provide coverage for Your technology that is eligible and enrolled for coverage, subject to the terms and conditions set forth in this Certificate, the Master Policy, Your Coverage Confirmation, and any endorsements attached to this Certificate. A copy of the Master Policy under which this Certificate is issued is available for Your inspection by contacting Us at: PHONE NUMBER AVAILABLEDEFINITIONSAccessories are those items included with Your Insured Product purchase. These may include for smartphones, the device battery, wall charger, and USB charging cable. Accessories are eligible for coverage only when claimed as part of an Insured Products reported Loss.Accidental Damage from Handling (ADH) means anunexpected and unintentional external event that results in physical damage to the Insured Product. The damage shall be beyond Your control or the control of anyone You entrusted with the Insured Product. ADH coverage only applies to operational or mechanical failures such as drops and damage caused by liquid contact.Consumer Software is software applications, branded by the Insured Product manufacturer, including but not limited to word processing, worksheets, and presentation software. Coverage Confirmation is Your receipt, proof of purchase, service agreement, or comparable documentation that indicates Your enrollment.Device Profile (if applicable) means the personal user account You create with Us to register and manage Your Insured Product(s) and view the details of Your Coverage Confirmation. Group means the Product Owners who enroll in and We accept for coverage under the Master Policy.Insured Product(s) means Your eligible Metro PCS device(s) on network, listed on Your Coverage Confirmation, or any eligible device registered by You and approved by Us. Insured Product includes Accessories coverage. In addition, at Our discretion, coverage may extend to any replacement device provided by the device seller, the manufacturer, or Us, as well as any subsequent upgrade device purchased or leased by You and registered with and approved by Us as an Insured Product.Loss means an occurrence of a covered claim event, including but not limited to continuous or repeated exposure to substantially the same general harmful conditions to the Insured Product, while this Certificate is in force.Malware means any program, applications, scripts or code intended to contaminate data or damage an Insured Products hardware or software. It includes but is not limited to any of the following: selfreplicating viruses, worms, trojans, logic bombs, spyware or other malware. It does not mean defect or programming errors, such as the inability of a program to process any naturally occurring calendar date.Manufacturer means the entity that produced and supports Your Insured Product.Master Policyholder (Policyholder) means Metro PCS, the organization that holds the Master Policy under which We issued this Certificate.Mechanical and Electrical Breakdown (HardwareServices) means the failure of the Insured Product due to a defect in materials and workmanship when operated according to the manufacturers instructions. Mechanical and Electrical Breakdown does not include Accessories coverage.Mysterious Disappearance means the vanishing of the Insured Product without either Your or the authorized users knowledge as to place, time, or manner.Pre-existing Condition(s) means failures or defects with an Insured Product which You should have reasonably known to be present before coverage begins under this Certificate. Premium means the amount You pay or paid for this coverage as listed on Your Coverage Confirmation.Product Owner, You, and Your mean the person or entity whose Insured Product(s) is/are covered by this Certificate. Theft means the unlawful taking or removing of the Insured Product without Your consent and with the intent to deprive You of the Insured Product. This includes burglary and robbery. We, Us, and Our mean American Security Insurance Company. PREMIUM PAYMENTA monthly Premium as listed on Your Coverage Confirmation will be charged to Your billing account on record. PremiumChargePremium per Insured ProductTier1Tier2Tier3$2plus applicable tax$2plus applicable tax$3plus applicable taxTier4Tier5Tier6$3plus applicable tax$9plus applicable tax$9plus applicable tax154423TIP20001C-1119 Page 2 TIP20001C-1119-MP-1221WHEN COVERAGE BEGINS AND ENDSIf You purchase this coverage at the same time You purchase Your Insured Product(s), this Certificate begins the date You enroll for coverage.If You purchase this coverage on a date later than the date You purchased Your connected Insured Product, this Certificate takes effect upon Our inspection of the connected device and Our acceptance of Your registration.If an Insured Product changes due to a replacement by the device seller, the manufacturer, or Us or due to a device upgrade, coverage ceases on the existing Insured Product and begins on the replacement/upgrade device when You activate the replacement device on the Policyholders network.To be eligible for coverage under this Certificate, You must be a member of the Group. Your coverage under this Certificate begins upon Our approval. If approved, Your coverage is retroactive to the coverage start date.We reserve the right to deny coverage for any device that You do not register or that We do not approve as an Insured Product. Should We disapprove Your coverage, We will notify You in writing within thirty (30) days and refund to You any Premium paid.Your coverage start date, term, end date, Premium, deductibles, and other coverage specifics are listed on Your Coverage Confirmation.For those who purchase month to month coverage or a renewable term option (when offered), You also must be an active customer of the Policyholder to be covered under this Certificate. In addition, coverage under this Certificate is continuous until either cancelled or not renewed by either You or Us.WHAT IS COVEREDWe will cover the Insured Product(s) against direct, and sudden Loss, caused by Theft, Mysterious Disappearance, ADH, as well as any Mechanical and Electrical Breakdown that occurs after the expiration of the manufacturers warranty.During the coverage term, We also may provide You with other services specific to Your Insured Product(s). These limited benefits may include (but are not limited to) device support, content backup and security services, claims management tools, alternative servicing and upgrade options, or promotions. Certain features of these services may not be available on or compatible with all device types.WHAT IS NOT COVEREDWe will not pay a claim due to:1. The setup, installation, or any data restoration of the Insured Product or the provisioning of equipmentduring Your service event. This includes the removal or disposal of any Insured Product replaced under this Policy.2. Damage caused by:a. Misuse, reckless, abusive, willful or intentional conduct associated with handling and use of theInsured Product, including vandalism;b. Exposure to environmental or weather conditions(including rust or corrosion);c. Acts of God, or other external causes except as described in What Is Covered; ord. Service performed by anyone not authorized by the manufacturer or Us.3. Operating the Insured Product outside the permitted or intended use as described by the manufacturer.4. An Insured Product with an altered, defaced, or removed serial number, or an Insured Product modified to alter its functionality or capability without the manufacturers written permission.5. Coverage only applies to an Insured Product returned to Us in its entirety (excludes Theft or MysteriousDisappearance).6. Neglect, including when required maintenance and/or cleaning are not performed as specified by themanufacturer.7. Damage related to any Malware.8. Damage to Your data, either inputted, stored on, connected to, or processed by Your Insured Product. This includes third party software/applications,messages, emails, documents, passwords, photos,videos, music, ringtones, maps, books or magazines, and games.9. Cosmetic damage, including but not limited to scratches and dents that do not otherwise affect the functionality of the Insured Product.10. Damage caused by normal wear and tear or which is otherwise due to the normal aging of the InsuredProduct.11. Pre-existing Conditions or defects that are subject to a manufacturers warranty or recall.12. Support for software other than the native Consumer Software or any Manufacturer-branded softwaredesignated as beta, prerelease, or preview; third party applications and their interaction with the Insured Product; or server-based applications.13. Issues that could be resolved with a software upgrade. 14. Any intentional dishonest, fraudulent or criminal act by You, any authorized user, anyone You entrust with the Insured Product, or anyone else with an interest in the Insured Product for any purpose, whether acting alone or in collusion with others.154424TIP20001C-1119 Page 3 TIP20001C-1119-MP-122115. Voluntary parting with the Insured Product by You or anyone entrusted with the Insured Product, including if induced to do so by any fraudulent scheme, trick, device or false pretense.16. Illegal trade or confiscation by any governmental authority.17. Any liability for damage arising from delays or any consequential damages due to a claim.18. Depreciation or obsolescence.19. Claims to property held in inventory or held as stock in trade.20. Any other act or result not described as covered under this Certificate.21. Mechanical and Electrical Breakdown that occurs during the manufacturers warranty.YOUR RESPONSIBILITIESTo file a claim or request support, You agree to comply with each of the terms listed below.1. Back up all software and data that resides on Your Insured Product(s). DURING A CLAIM EVENT, WEMAY DELETE THE INSURED PRODUCTSCONTENT AND REFORMAT THE STORAGEMEDIA. We will return Your Insured Product orprovide a similar replacement as originally configured by the manufacturer, subject to applicable updates. You will be responsible for restoring all other software programs, data, and passwords.2. Notify Your service provider of any Loss due to Theft or Mysterious Disappearance (when applicable).3. Update software to currently published releases prior to seeking service.4. As part of a claim or request for support, provide information about the symptoms and causes of theissues with the Insured Product.5. Respond to requests for information, including but not limited to Your identification and proof of Insured Product ownership, the Insured Products serialnumber, model, version of the operating system and software installed, any peripheral devices connected or installed on the Insured Product, any error messages displayed, the actions which were taken before the Insured Product experienced the issue and the steps taken to resolve the issue.6. Provide Us a detailed description of the actual event should We ask You for an explanation of where andwhen the Loss occurred. We will deny the claim event if You fail to pay any applicable deductible as described below or fail to provide information relating to the failure or damage when asked.7. Follow the instructions We give You:a. For Mechanical and Electrical Breakdown or ADHLoss, this may include unlocking Your device,turning off device location features, resetting the Insured Product to factory settings, removing Your data/mobile wallet/registration from the InsuredProduct, refraining from sending Us devices and |
