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Click here or scroll down to respond to this candidateCandidate's Name
CANDIDATE SUMMARYI am an IT/Tech Support specialist from Chapin, SC with over twenty years of on-the-job experience. Throughout my career I have worked in several capacities including computer technician, senior micro-systems engineer, information resource consultant and service desk analyst. I specialize working directly with customers and end users quickly helping them to resolve their technological problems. I have experience with MS Windows 7, 8, 10, 11, MS Active Directory, VMware, Fusion, Citrix, Teamviewer, Radmin, Okta, MS Exchange, Intune, Azure as well as several others.EXPERIENCEHireright LLC, 917 Chapin Rd, Chapin SC 04/2022 to PresentService Desk AnalystAs part of a twelve person team installed Windows 10 operating systems and software to desktops, laptops, and virtual machines relating to business needs and in accordance with licensing polices for over 4500 computers.Interact with customers via phone, text and email. Used BeyondTrust and Teams to connect to and troubleshoot computer systems and provide software and hardware support for local and remote users.Experience with VMware VDI, Citrix, Active Directory, Microsoft Exchange, Intune, Azure, Okta, printers, audio visual equipment, network issues and various proprietary inhouse software.Schedule e-waste disposal.DXC.technology, formerly CSC, Blythewood, SC 03/2001 to 02/2022Computer TechnicianAs part of a ten-person team installed operating systems and software to desktops, laptops and virtual machines relating to business needs and in accordance with licensing polices for over 5000 computers.Solid understanding strong, personal standards and interpersonal skills as well as a motivated self-starter with the ability to prioritize workload.Desire to learn new skills and constantly remediate and refine IT concepts and procedures.Participated in a daily morning Help Desk call supporting customers remotely and onsite.Interact with customers via phone, text and email. Used Teamviewer, Radmin and Teams connect to and troubleshoot computer systems and provide software and hardware support for local and remote users.Windows XP, Windows 7, 8, 10, VMware for Sun Microsystems. Fusion, Citrix, Active Directory, printers, audio visual, network issues.PMSC, formerly Mynd, Blythewood, SC 08/1996 02/2001Senior Micro-Systems Engineer, Team LeadDelegation of work to the team and ensure an effective workflow.Train team members on software installation procedures and troubleshooting techniques.Provide management with team member evaluations. Retain all duties of Senior Micro-Systems engineer.Senior Micro-Systems Engineer August 1996 to August 1998 Provide technical assistance and customer support on microcomputer hardware and software.Install and troubleshoot corporate software relating to business needs and in accordance with licensing policies.EDUCATIONMicrosoft Certified Professional - IKON Office Solutions, Columbia SC 1999Associate Degree - Computer Systems Institute, Pittsburgh, PA,1983Major: Computer ProgrammingMinor: Accounting |
