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Click here or scroll down to respond to this candidateCandidate's Name
Tenafly, New Jersey Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLECustomer Success ExecutiveA passionate MBA executive with over 15 years of experience in managing customer relationships, from pre-sale activities through post implementation. Strong analytical skills to demonstrate SaaS product value and increase its usage. Responsible for renewals, expansions, and repricing negotiations. Continuously hunts for growth opportunities with existing customer base. Utilizes data tools and metrics for business reviews. Goal oriented, acute business acumen and expertise in fostering client relationships, channel development and market penetration; excels at aligning core business, revenue, and growth goals to enhance ROI. Cultivates strong communication channels with customers. Impressive history of success in product knowledge, client advocacy and retention, account & partner acquisition, and team leadership. Areas of Expertise: Strategic Planning and Implementation Customer Engagement and Advocacy Expert in CSAT and Retention Relationship Building and Preserving Strategic Account Management Cross Functional Collaboration Data Extraction and Analysis Effective Business Growth Strategies Impactful Customer Communications Team Building and ManagementProfessional ExperienceDirector, Customer Success Vindicia, an Amdocs company, New Jersey 2018-Present Responsible for a portfolio of >$10m of annual revenue for a SaaS based platform, focusing on enterprise customers in the media & entertainment, publishing, tech & digital services sectors. Utilizes Tableau, Salesforce and Gainsight.Selected Achievements: Build strong relationships with client users as well as executives, highlighting platform performance & value. Create and grows revenue through in-depth market knowledge and strong customer relationships, with growth of at least 15% YoY. Use multiple analytical tools and strategies to create customer business reviews, uncovering improvement opportunities and presenting to c-level clients. Act as the customer advocate internally in cross functional discussions, impacting revenue forecasts, renewals as well as product roadmaps.AMDOCS, New Jersey & Israel 2005-2018Director, Market Insight and Strategy (2013 to 2018) Built the team that defined Thought Leadership topics to research, execute, and delivere strategic workshops for C- level clients.Selected Achievements: Pivotal in evolving companys image from IT vendor to market expert and trusted advisor through over 60 thought-leadership meetings per year with C-level executives. Page 2 Increased revenue by uncovering new sales opportunities during workshops conducted in non-sales environments, with media/journalists and with industry analysts, generating customer excitement about innovative products, services, and solutions. Built and led first thought leadership team, recruiting, hiring and training high-performing team members. Director, Product Marketing (2010 to 2013)Led the Portfolio Marketing team, responsible for portfolio releases of over 100 products, themes, content, events, training and moreSelected Achievements: Created a training program for the global sales force, delivered in both face-to-face and webinar settings, increasing product and subject matter knowledge. Spearheaded one of the companys most valuable portfolio releases, garnering media coverage and increased customer attention and interest. Created the Amdocs B2B story, encompassing all of the relevant portfolio solutions, strategized with industry analysts, trained sales force, and presented at sessions with customers Product Marketing Manager - Enterprise Product Catalog (2007 to 2010) Researched, strategized and executed marketing campaigns for a newly created product in an undefined market Selected Achievements: Defined the market for a brand new product (a central product catalog), based on well researched ROI and needs, later on adopted by competitors due to its success. Presented companys profile at industry leading conferences such as TMF, Billing & OSS World, and Broadband World. Partnered with IBM on a joint solution and accompanying marketing activities Consultant (2005 to 2007)Supported product and services development through collaboration with leaders in Telkom South Africa, to determine launch strategies for new solutions and program rollouts. Consulting Manager ACCENTURE, New York City 2001-2005 Communication, High Tech, Media & Entertainment Market Unit Education and CredentialsMaster of Business Administration (MBA) University of Rochester Rochester, NY Bachelor of Law (LLB) Hebrew University Jerusalem, Israel U.S. CitizenVolunteer and Community WorkSuicide Prevention Hotline Volunteer 2018-PresentHigh School Entrepreneurship Program Mentor 2019-2022 |
