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Click here or scroll down to respond to this candidateCandidate's Name
IT Technical SupportContactUnion, New JerseyPHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveI am a capable IT professional with an excellent interpersonal and customer service, pursuing a challenging opportunity to expand my experience and skillsets. I am skilled at working alone and/or with a team to investigate, troubleshooting, diagnostic and repair skills combined with strong attention to details. I am a fast learner with a can do positive attitude and work ethic. My knowledge about usability and security concerns is up to date with the everyday trends.EducationCairo Information Technology and Computer Science.Cairo, Egypt1/2007-1/2009Associate Degree in Information Technology and Computer ScienceExperience6/2023- PresentIT Technical Support Assistant Warehouse Manager Vital Warehouse LLCCustomer Service and RelationsInbound and outbound schedulingAdministration- Invoices- Freight records (pictures)New Employee Onboarding- Training & DevelopingWare House Safety & Sanitations - Compliance and Regulations- Fork Lifting Compliance7/2020-2/2022Technical Support Specialist APM Terminal RandstadCamera installations and software configurationsMonitoring and maintaining kiosksOnsite troubleshooting system at the gates and lanesDaily testing technical equipmentWare port software configurationsBreak/Fix and Maintenance all office printers and scannerPrinter configuration to connect to networkExperienced with hand tools11/2019-6/2020IT Technical Support IT Expert SolutionNetwork cabling and installationRack setup with patch panelsCamera installations and software configurationsWindows 10 software configurations for user workstationsWorked with customers to troubleshoot hardware and software issuesInstalling printers and scanners, software, and configurationsBreak/Fix all the printers and maintenance and installing and change spare parts ( washup blade- sensor motor- BCH paper feeder gear drum transfer belt)Experienced with hand tools9/2013-9/2017IT Technical Support Future British School Cairo, EgyptFuture British school has 26 classes and 50 teaching staffTroubleshooting issues with peripherals such as smart boards, user workstations, projectors, printers, IP phones, scannersCreated a standard image for workstationsWindows 7 workstations hardware and software configurations, for teaching staff and student classesKey SkillsTechnical SupportTeam WorkCommunicationsCustomer ServiceSkills & AbilitiesConfigured new employee work stations, including all hardware, software and peripheral devices.Removed malware and viruses from laptops and desktop systems using specialized software.Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.Updated software versions with patches and new installations to close security loopholes and protect users.Disassembled computer systems to troubleshoot and resolve hardware issues.Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.Application installationsDebuggingTroubleshooting and diagnosticsComputer maintenanceTechnical troubleshootingService desk supportSoftware upgrades and configurationHardware upgrades and configurationCustomer support needs assessmentExperienced with Hand toolsPrinter and Scanner maintenance and configurationsLeadershipI am leader that praises my team and peers. I always led by example by always display positive behaviors. I continue to develop and train individuals to prepare them for their future leadership roles.References[Available upon request.] |
