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PHONE NUMBER AVAILABLEEMAIL AVAILABLEDedicated and results-driven customer service professional with a proven track record of delivering exceptional support and building positive customer relationships. Strong communication skills, including active listening and effective problem-solving, have consistently translated into high levels of customer satisfaction and retention. Adept at adapting to new processes and technologies, with a commitment to providing empathetic and patient service. Seeking to leverage my expertise in the Customer Service position at Blue Cross Blue Shield to contribute to the company's reputation for outstanding client care and drive positive outcomes for clients and the organization.PROFESSIONAL EXPERIENCEAmazing Blaze Roseville, CACustomer Service Specialist October 2021 PresentActed as the first point of contact for customers, providing assistance, resolving issues, and answering inquiries via phone, email, and chat.Achieved an average customer satisfaction rating of 96% through active listening, empathy, and timely issue resolution.Assisted in training new team members and contributed to process improvement initiatives to enhance the customer experience.Maintained detailed records of customer interactions and utilized CRM software to manage and update customer information.LAMJ Property Management Houston, TXAdministrative Assistant September 2009 September 2013Managed office tasks, including answering phones, scheduling appointments, and maintaining office supplies.Assisted in organizing and executing corporate events, ensuring smooth logistics and high attendee satisfaction.Collaborated with team members to improve internal processes, resulting in increased office efficiency.EDUCATIONHouston Community College2005/2007ADDITIONAL SKILLSExcellent verbal and written communication skills.Strong problem-solving and critical thinking abilitiesKnowledge of Ms. Word and ExcelExceptional organizational and time managementAbility to work effectively in a team and adapt to new tools and systems quickly. |