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Title Community Manager Customer Service
Target Location US-PA-Reading
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Candidate's Name
Street Address   PHONE NUMBER AVAILABLEEMAIL AVAILABLEResults focused management professional offering 20+ years of progressive leadership experience in the field of Property Management. Team leader and builder focusing on building team members into future leaders.EXPERIENCEAUGUST 2020  DECEMBER 2022PROPERTY/ COMMUNITY MANAGER- ARBOR MANAGEMENT*To maintain 100% occupancy, I conducted informational apartment tours.*Promoted company integrity by keeping accurate and timely rental payments.*Proactively and in a timely fashion responded to tenant inquiries.*Efficiently and with impunity conducted the day-to-day operations involving tenants, subcontractors, and other personnel.*Streamlined services to the tenants to provide a more efficient environment.*Lowered expenses by 20% by monitoring all infrastructure and building expenses.*Ensured government financial assistance by enforcing state and local regulations.*Prepared and executed tenant leases to guarantee 100% occupancy for the building.*Coordinated with the Service Provider to provide services and entertainment for residents.* Ensured cash flow for the property by completing tenant re-certifications.*Inspected resident apartments for housekeeping and physical needs.*Studied PHFA regulations to continue government assistance for compliance purposes.AUGUST 2019  SEPTEMBER 2019FIELD REPRESENTATIVE SUPERVISOR- U. S. DEPT. OF COMMERCE CENSUS*Maintained accuracy by selecting and training new Field Representatives.*Ensured the work completed and time records were accurate.*Supervised the Representatives for time record accuracy and quality of work.*Kept an active inventory of all equipment used in field service.NOVEMBER 2018-MARCH 2019RETAIL SALES ASSOCIATE STATE OF PENNSYLVANIA LCB*Diligently assured that stock levels were displayed completely and orderly for ease of purchase.*Ensured return to business by providing customer service at a high level.*Maintained accurate accounting by balancing the daily account records.JULY 2005-JANUARY 2017PROPERTY COMMUNITY MANAGER-ALLENTOWN HOUSING AUTHORITY*Ensured 100% occupancy by conducting apartment tours for potential tenants.*Collected and maintained accurate rental payment records for up to 1000 units.*Actively maintained budget records for 5 properties to assure the level of cash flow.*Provided a high level of customer service by open communication with customers.*Managed day-to-day operations involving tenants, sub-contractors and other personnel.*Ensured tenant satisfaction and streamlining service delivery for cost effective operation.*Monitored all infrastructure and building expenses and reviewed and approved invoices.*Enforced HUD, PA state and local regulations through open communications with all agencies.*Prepared and tried landlord/tenant cases before the PA Judiciary at a 95% rate of success.MARCH 1999-JULY 2005RESIDENT INITIATIVE COORDINATOR/ASSISTANT MANAGER- BERKS COUNTY HOUSING AUTHORITY*Ensured government compliance by conducting reexaminations for tenants.*Ensured high quality of service by conducting unit inspections on over 200 units annually.MAY 1992-JULY 1997HEAD START EDUCATION & MEDIATION COORDINATOR- KAUAI ECONOMIC OPPORTUNITY*Provided high quality education by Developing the curriculum for the Kauai Head Start Program.*Supervised a staff of sixteen teachers and aides.*Ensured appropriate teaching and classroom methods by monitoring classroom locations.*Managed the education component of the Head Start Program for regulation compliance.*Ensured compliance with all Head Start, State and Local regulations and licensing.*Managed the courtroom mediation program for the Judiciary of the State of Hawaii.*Mediated small claims litigation at an above average of 60% success rate.*Created and maintained records for the Alternative Dispute Resolution Center State of Hawaii.*Supervised and trained a staff of approximately, 20 volunteer mediators.EARLY CHILDHOOD EDUCATION, university of hawaii / lihue hi*Course work in Early Childhood Education including Childhood Development.*Maintained a 4.0 GPA.SOCIOLOGY, READING AREA COMMUNITY COLLEGE/READING PA*Coursework in Sociology including Anthropology, Psychology and English Composition>*Maintained a 3.75 GPA.*Deans List for Part Time Students.SKILLSOperations ManagementStaff DevelopmentPolicy/Program DevelopmentStaff motivationSupervision and training

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