| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX Remote PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESUMMARYMeticulous aspiring Information Technology professional. Ive Always held a passion for the IT industry. Im currently enrolled in the Computer User Support Specialist Program at ACI Learning, to prepare for an entry-level IT position. Im working toward ITIL, A+, Network+, and Security+ certifications.SKILLSTroubleshootingTicketing SystemCall Center TriageHardware MaintenanceOperating SystemsCustomer ServiceRemote Desktop Utility Identify Security Threats Virtual MigrationConflict ManagementMicrosoft Office 365iCloudData BackupNetwork DesignTCP/IP,LAN,WAN,VLAN,VPNTECHNICAL TRAININGACI Learning Tech Academy Virtual CampusComputer User Support Specialist (CUSS) Program Completion Date: Feb. 2024CERTIFICATIONSPeopleCert ITIL 4 Foundation Certification In ProgressCompTIA A+ Certification In ProgressCompTIA Security+ Certification In ProgressCompTIA Network+ Certification In ProgressPROFESSIONAL EXPERIENCEAmazon San Marcos, TXFulfillment Associate 10/2016 08/2023Accepted, processed, and filled customer ordersGathered, and organized merchandise for distribution into appropriate jiffy envelopes, boxes, or palletsKept assigned work areas orderly and clear of hazardous materials to promote efficiency and reduce incident risksDemonstrated teamwork skills with staff members involved in production and transportAssisted with staff onboarding processesPerformed ambassador trainer role with a group of five; provided one-on-one individual trainingOperated main jackpot conveyor belt machinery by virtually assigning product destinationCross trained in several inbound and outbound departments throughout the distribution centerIbex GlobalTier 1 Tech Support Specialist New Braunfels, TX01/2015-02/2016Answered 60% of incoming calls via headset and provided knowledgeable service to customersResolved/deescalated customer inquiries, questions, and concerns based on Operating system performance needsAsked probing questions to determine service needs, and accurately input 40% of data into electronic systemsRemote accessed customers Operating system to perform troubleshooting methodsSubmitted Trouble Ticket data for escalation, and created field technician appointmentsColeman New Braunfels, TXBlow Mold Machine Operator 04/2014-12/2015Monitored production quantities for mold change, and product completionObserved meters and gauges on machinery to verify and record temperatures, pressures, and pre-cycle timesPerformed routine preventive maintenance and upkeep of production equipment to maximize performance and minimize downtimeExceeded customer satisfaction with creative solutions, and problem solving |
