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Click here or scroll down to respond to this candidateCandidate's Name
West Orange, Street Address , New Jersey EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYDedicated Agile practitioner with a proven track record in facilitating Agile processes, manage diverse cross functional teams and fostering a culture of continuous improvement. An out-of-the-box thinker, adept at identifying innovative solutions to enhance team efficiency, collaboration, and overall project success. Committed to driving iterative development and maintaining a dynamic, adaptable approach to meet evolving project needs.PROFESSIONAL EXPERIENCESCRUM MASTER FEDEX MAY 2023 - PRESENTAct as a true leader, nurturing self-organization and accountability while demonstrating emotional intelligence within the team to ensure the successful delivery of solutions.Implement Agile best practices and continuous improvement initiatives resulting in a 10% reduction in defects and improved continuous customer satisfaction.Guide and implement cross-functional agile teams in adhering Scrum values, principles and practices to enhance overall team efficiency.Facilitate essential meetings including daily scrum, sprint planning, sprint reviews, sprint retrospective and other meetings ensuring productivity and strict time-box adherence.Track dependencies, identify and eliminate impediments that may hinder the team's progress, actively promoting a smooth workflow.Act as a conduit for communication between various project stakeholders, ensuring clarity and alignment of project goals.Liaise with Product owner to prioritize the product backlog and focus teams on achieving defined objectives.Monitor key Agile metrics to measure and enhance team performance.Monitor projects and demonstrate a deep understanding of change management, actively supporting wider organizational changes.Promote a culture of collaboration, open communication, and transparency within the team resulting in increased productivity and a culture of continuous improvement.Act as a protective buffer, shielding the team from external interruptions to maintain a high level of productivity.Establish and reinforce Technical Practices in collaboration with development and cross-functional teams. SCRUM MASTER SCHIMATIC BLUE ENERGY SEP 2020 DEC 2022Facilitated daily scrum ceremonies and other meetings.Worked closely with the Product Owner and to understand the vision of the product, prioritize the backlogs, and to develop the sprint release plan.Conducted sprint retrospectives with team for continuous improvement.Coached and mentored team on self-management/T-shaped.Collaborated with other scrum masters and release train engineers for PI planning including drafting PI plans, creating team PI objectives and leading breakout sessions.Promoted collaboration within and between teams, utilizing visual boards and communication tools to improve transparency.Handled conflict resolutions, motivated and modeled an open communication to surface issues for faster resolution.SCRUM MASTER ESSYP TECHNOLOGIES AUG 2019 - FEB 2020Guided and mentored to teams on adoption and improving agile methods and practice.Responsible for definition, adoption, and optimization of an agile framework, processes, and practices.Constantly managed compliance to the agile methodology with team observation and facilitation.Assisted to remove team impediments daily to allow the team to deliver on their sprint goals.Facilitated Daily Standups, Sprint Planning, Backlog Refinement, Sprint Review, Sprint Retrospective and Release Planning events.Worked closely with the Business, Product Owner, Senior Management, and Release Management to understand the vision of the product, prioritize the backlogs, and to develop the sprint release plan.Partnered with development and cross-functional teams to define Continuous Integration and Continuous deployment strategy.Collaborated with other Scrum Masters to improve process efficiency and increase collaboration and transparency.SECURITY OPERATION MANAGER RAPIDSECURE GUARD NOV 2018 JULY 2019Implemented policies and standard operating procedures for continuous improvement of security guard's services on sites.Recorded incident reports with detailed accounts of occurrence, submitted documentation for weekly pay roll, managed schedules and enforced policies.Trained over 221 new security officers from September 2018 to on security duties and oversaw a team of 158 security officers and managed administrative and human resource duties including scheduling and performance evaluations.Conducted performance reviews each quarter and recommendation for improvement. CUSTOMER SERVICE/ADMINISTRATOR SEPT 2015 OCT 2018 FORTUNE GLOBAL SHIPPING&LOGISTICS LTDEstablished and nurtured a strong client relationship resulting in a 20% increase in client retention.Created customer relationship management database for company used by management and other customer associates to track and resolve customer inquiries.Scheduled and coordinated meetings, travel arrangements, hotel reservations, transportation, interviews and other events.Coordinated between departments and operating units in resolving day to day activitiesMonitored and recorded companys assets, expenditures, maintenance and movement.Monitored inventory of office supplies and placed new orders for new office materials in coordination with the account departments.Kept records of customer interactions, process customer accounts and file documents.Conducted client satisfaction survey and collect feedback to make continuous improvement.Assisted in supporting sales and marketing team in providing customers inquiries.Worked with human resource and administrative department. EDUCATIONBachelor of science Education Accounting, Imo State University 2013 CERTIFICATIONProfessional Scrum Master (PSM 1) -scrum.orgFundamentals of customers service- Mc Timothy AssociatesCustomer Service Alison.comManaging import from port to destination- Multi-mix Academy SKILLSExpertise in SDLC methodologies Agile, Scrum, SAFe, Kanban and waterfallStrong technical command of project management tools Azure DevOps, Jira, Confluence and MS Office Suite.Excellent interpersonal skills and ability to work with diverse teams.Strategic planning and execution, process optimization, change management and release management. |
