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PROFESSIONAL OVERVIEWHigh-performing Executive Assistant with extensive experience working with a diverse client base and delivering results.SUMMARY OF SKILLSMicrosoft 2010/2013 Office SuiteOutlook / ExchangeManagement SupportSchedule ManagementEffective CommunicatorPROFESSIONAL SUMMARYMacysTaylor, MI 06/22  PresentCustomer Experience ColleagueDevelop relationships throughout the store in order to problem solve and create the best possible outcome for the customer.Present information to customers, peers and all levels of management effectively.Promote services by leveraging company social media assets to engage with customers.Maintain high customer readiness standards.Ensure shortage prevention initiatives are executed.Insurance Services of MichiganDetroit, MI 07/2013  10/21Surety Bond RepresentativeInterviewed potential clients.Processed bond applications.Maintained reports and records of bonds.Offered other insurance products.Billing and collections.Professional correspondence utilizing MS Word.Exceeded expected sales every quarter.DeWay Development Company, LLC - Detroit, MI 02/2002 - 11/2008Executive AssistantManaged employers varied business interests, including a professional basketball team and a restaurant/jazz theater.Established several offices and insured proper functioning of day-to-day operations and renovation projects.Processed all payables and receivables.Responsible for daily accounting reports and monthly budgeting.Scheduled meetings and appointments through MS Outlook.Counseled managers and employees of the restaurant regarding employment related policies, procedures, rules, laws and regulations.Processed and maintained employee records associated with payroll and human resources utilizing ADP and Paychex.As an entertainment liaison, negotiated contracts, coordinated flight/ground transportation and hotel reservations.Coordinated sound checks and ensured all rider requirements were met.Applied for and won a bid with Detroit Department of Water and Sewerage to replace water meters.Detroit/Wayne County Port Authority - Detroit, MI 10/95 - 02/02Administrative AssistantAssisted the Deputy Director, Director of Finance, and Director of Marketing.Conducted accounts payables/receivables transactions for DWCPA and the Greater Detroit Foreign Trade Zone.Maintained vendor/customer relations via phone calls and written correspondence.Compiled detailed information for and prepared financial reports.Created and coordinated mailing of flyers, invitations, brochures and newsletters.Scheduled board and committee meetings for Greater Detroit Foreign Trade Zone Inc through MS Outlook. Performed clerical duties utilizing MS Word, Excel and managed our departments pages in Sharepoint or MS Publisher as needed.EDUCATION2012 Associate of Applied Science in Business AdministrationLICENCES AND CERTIFICATES2013 Limited Lines Property and Casualty License2016 Certified Professional Insurance Agent