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FSheliaFranklinPHONE NUMBER AVAILABLEEMAIL AVAILABLEmEssex, MD 21221SUMMARYCommitted job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.SKILLSVehicle InspectionDOT CompliancePassenger AssistanceAppointment SchedulingCustomer ServiceNavigational Systems and GPSRoute DeterminationSafe Driving TechniquesInclement Weather DrivingInventory managementEXPERIENCEDriver/Courier ContractorRosedale, MDFedEx/ Jul 2022 to CurrentTransported riders to designated stops according to pre-determined schedules. Saved fuel by leveraging GPS to identify faster routes. Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.Delivered goods and services to customers on time and in excellent condition. Utilized GPS to optimize routes and continuously meet estimated delivery times. Maintained accurate logs of vehicle inspections and repair status. Reviewed work orders to perform freight movement and deliveries. Documented daily mileage, gas, and other data.Interacted with customers pleasantly to meet needs and drive satisfaction. Loaded and unloaded merchandise efficiently to meet demanding route targets. Adhered to company policies and procedures related to safety and security standards. Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.Checked loads to ensure that cargo was secure and distributed evenly. Produce Supervisor1000 St Nicholas Drive Waldorf, MDBJS Wholesale Club / Nov 2004 to Apr 2022Assisted customers with produce questions and special orders. Collaborated with vendors to negotiate prices and secure new sources of supply. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Replenished, rotated and culled displays several times daily. Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.Participated in quarterly inventory counts and conducted inventories. Analyzed data from customer surveys to develop action plans for improvement initiatives.Provided clear, attractive and consistent signage. Coached staff on strategies to enhance performance and improve customer relations. Monitored stock levels and adjusted orders accordingly to ensure sufficient supply. Analyzed sales trends and developed promotional plans to increase sales volume. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.EDUCATION AND TRAININGHigh School DiplomaBay High School May 1985Panama City, FL