Candidate Information Name Available: Register for Free Title Technical Support Active Directory Target Location US-IN-Lafayette Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Technical Support Engineer Indianapolis, IN Technical Support High School Indianapolis, IN It Support Level 3 Indianapolis, IN Active Directory It Service Indianapolis, IN Customer Service Desktop Support Indianapolis, IN Support Specialist Customer Service Brownsburg, IN Support Specialist Desktop Sheridan, IN

Candidate's Name
Lafayette, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETechnology-inclined professional possesses strong troubleshooting capabilities and customer- oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Work ExperienceOperations Analyst IIInfosys BPM Ltd - Lafayette, INMarch 2023 to Present Handling client problems day to day by phone call The use of active directory for password resets, account unlocks after multiple invalid password entries, activation of work stations after being disabled Installing network drivers, peripheral drivers for devices such as a mouse, keyboard, monitors, and printers. Use of remote desktop everyday to assist the user Experience with working in service now Experience with working in AWC Experience with working in SharepointIT TechnicianWireless Networking Solutions - Lafayette, INSeptember 2019 to March 2023 Installations of Window Servers The use of Remote Desktop and VPNs to aid the client Configuration of Network Cards including, DNS, DHCP, Lan, Wan. Replacing physical hardware, such as: Hard Drives, Graphics Cards, Raid Cards, CPUs, Motherboards. Using Active Directory to create groups, resetting passwords, and to give permissions to specific users. Reformatting PCs, and creating backup's Developed strong communication and organizational skills by assisting the client and documenting each interaction. Maintained and managed customer files and databases. Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients. Ims Supervisor & Fresh SupervisorWalmartSeptember 2016 to September 2019Assigning 10-20 associates to proper zones & aisle Stock departments throughout storeEducationASSOCIATE OF APPLIED SCIENCE in COMPUTER INFORMATION TECHNOLOGY Ivy Tech Community college - Elkhart, INAugust 2011 to June 2015Skills Troubleshooting and Diagnostics Installing Systems Resolve Technical Support Access Control SystemsServer Deployment User TrainingActive directory Application InstallationNetwork Maintenance and Support Printers and Peripherals Microsoft Windows Server Wireless NetworkingApplying protocols to identify errors Hardware and Software Configuration and solutions in order to maintain Computer Hardware Knowledge system function. Troubleshooting Network IssuesResponding to technical support Windows Serverssituations with sensitivity Remote DiagnosticsCustomer end supportUbuntu, CentOS, Windows 98, XP, 7,8, 10, 11, and MacVideo Surveillance Systems