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Professional ObjectiveConsulting work in adult learning including needs assessment, design, development, delivery, and evaluation of training: preparing learning facilitators and instructors, enhancing organizational interpersonal communication, teaching premier executive writing and verbal presentation skills, advancing clear and concise business/technical writing, facilitating productive conflict management, fostering broad-spectrum leadership development, and facilitating team building.ConsultingDesigned and developed a Train-the Trainer course for new engineering/analysts/ instructorsoConnected precepts of Instructional design and project managementoCreated exercises to help new instructors build a Tool-kit to handle classroom challenges both online and F2F.Designed and developed Briefing for new Engineer/analystsCoordinated with writing and analysis instructional Designers.Ensured that the three-week course fostered learning for all new analysts.Executive Core Qualifications WorkshopoRedesigned and Taught writing workshop for aspiring SES candidates.Used WebEx to ensure learning during Covid-19 lockdown.Followed OPM ECQ guidelines.Integrated NGA and IC additional guidelines.Rewrote poor examples and better examples.Created model to track the Challenge to the Results.Stressed criticality of specific, measureable Results.Gave feedback and tutoring to each student.Used CCAR model to help students craft their packages.Created models to help identify the Challenge.Encouraged crisp context sections in package.Stressed criticality of Actions and Results.Assessed New Change Management WorkshopoGave feedback on design, delivery, assessment, and evaluation plans for new workshop.oMet with instructors individually to help plan alternative delivery options.Instructor Training ManualoWrote a comprehensive training manual for new SME instructors.Included instructions to maintain a continual Level 3 evaluation of learningFocused on tangible techniques to help SMEs become effective instructors.Described various techniques to manage a class both Face-to-Face and virtually.Content for Leadership Learning PortaloWrote synopses of long articles for as part of a 508 compliance initiative.oSelected appropriate leadership articles for the learning portal (used in leadership and management courses).Designed and developed (along with a team of ISDs) a one-day learning symposium to develop instructional skills for new and experienced instructors.oCreated gaming options to engage students.oCrafted helpful feedback for instructors in symposium.Designed and developed online teaching tips for current instructors.oDesigned Level III roadmaps and instructions.oDesigned Facilitating online learning.Wrote extensive how-to manual for new instructorsoAddressed all aspects of instructional design, delivery, assessment and evaluation.oIncluded comprehensive instructions for Level 3 course evaluation.Curriculum Needs Assessment for a DirectorateoConducted a broad spectrum learning needs assessment to help employees throughout a directorate align with organizational imperatives.Crafted questions and conducted interviews with office directors and high-level leaders throughout the organization.Conducted focus groups with mid-level managers to capture their perspective on a ideal organization.Crafted surveys for all employees in the organization.oCompiled and tagged data from interviews, focus groups, and surveys to inform need for organizational change in seven key areas including Rewards and Recognition, Leadership, Communication, and Program Management.oCrafted Curriculum Concept of interactivecohort-based mid-level learning program to include work on projects to be presented to the highest level of management.Training Plan for an Overseas ClientoFramed a broad-spectrum training plan to Assess, Design, Develop, Instruct, continually Assess students progress, and Evaluate all learning involving current business.Crafted proposal of using gamification to enhance learning retention.Included options of just-in-time learning from video and job aids.Added formative and summative learning assessments to enhance the ADDIE model used in the plan.Partnered with Process Improvement project leads to ensure learning remedies aligned with process improvement concerns.Defining the Learning Possibilities of a CenterInterviewed leaders and workers to assess learning needs.Assessed current state and identified remedies to move to a more integrated and collaborative future state.Drew from my experience as Chief of Training at the National Counterterrorism Center for options for a Center learning plan.Course Design and InstructionoDesigned and taught communication segments for an orientation program for new analysts.Taught Techniques of Briefing including managing challenging audiences.Led the Team Building program and rigorous task force exercises.ExperienceCentral Intelligence Agency (25 year careerretired August 2013)Director Learning Tradecraft (reported to Chief Learning Officer, CIA)oMember of CIA Learning Advisory Council.Led mid-career promotion selection panel.Developed selection criteria for elevation to higher grades.Created a system to track interviews to ensure consistency and fairness.Crafted interview rubric for potential candidates.Identified criteria for promotion.Created tracking systems to follow career advancement.Created crosswalk to identify characteristics of those promoted.Coached panel members on need for consistency.oLed team to identify criteria and select candidates for instructor certificationoCreated plan to decentralize instructor certification.Facilitated local groups to create certification criteria.Coached managers to identify performance gaps in instructors.Partnered with managers to remedy performance gaps.oDeveloped learning practitioners skills (ADDIE, Merrill, Gagne, Kirkpatrick).oLed inter-departmental team to create the rubric of learning tradecraft.oWove diversity and inclusion content into numerous courses.oPioneered online synchronous and asynchronous learning to tap 70/20/10 model.Chief of Training National Counterterrorism Center (NCTC) (reported to Director NCTC)oLed learning for the multi-agency cadre including Alternative Dispute Resolution.oConsulted with all aspects of counterterrorism analytic training.oInitiated leadership and management learning program for multi-agency workforce.oMember of Senior CadreParticipated in selection for promotion and positions.oResponded to Congressional Questions regarding training and selection process.oLed selection panel for candidates to attend specialized foreign training.Developed criteria for selection.Created a holistic scoring system for applications.oCoached selected candidates to ensure success.oCrafted crosswalk to follow selected candidates success and adjust preparation.Designed training for potential candidates.Assessed performance against criteria in rubric.Chief Communication Training (reported to Director Support Training)oCustomized Briefing and Writing Program (Basic to Executive Communication).oLed development of interactive Web-based learning.oPioneered total immersion in written English for the Deaf and Hard of Hearing.oCreated rubric to connect writing proficiency with promotion in the Agency.Instructional Designer and DeveloperoDesigned, developed, and delivered communication learning programs for managers.oCentral Intelligence Agency (CIA)Organization Development, Change Management, curriculum design and development. Courses in finance, contracts, security, and human resources in collaboration with Subject Matter Experts in those fields.oInternational Monetary FundExecutive Presentation Skills. . . Gates FoundationMBTI. Writing Coaching (private clients)oAdjunct faculty various collegespublic speaking, business writing, interpersonal communication skills.Organization Development ConsultantGates FoundationoTaught MBTI and conflict management.Helped employees explore productive feedback models and methodsEducationM.A. Adult Development, Fairleigh Dickenson UniversityB.A. English and Speech Education, Queens CollegeCertificationsOrganization Development Georgetown UniversityMaster Instructor ( Level III )CIA UniversityMediator Commonwealth of VirginiaMyers Briggs Type Indicator (MBTI)Kroeger and AssociatesPublicationsListenable Briefings 2009 (Pearson Custom).Numerous articles for US Government internal publications.Keynote PresentationsMasie Learning 2012, 2011.Learning Tradecraft; Measuring Training Effectiveness.American Society for Training and Development 2011Weaving Diversity/Inclusion in training.National Communication AssociationEnglish for the Deaf and Hard of Hearing.AISES, MAES, SWE, HACU,NAFE, BEEP.