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PHONE NUMBER AVAILABLE EMAIL AVAILABLEOutgoing, creative professional seeking a career; looking for the opportunity to utilize current skills and experience, gain new skills, and provide services in a dynamic position from a home office.Experience/SkillsEducation:Education/Tutoring/HomeschoolCreating curriculum for grades K-12 in a homeschool environmentEvaluating and tracking students' progress, educational portfolio creationAssisting in the instruction of class lessons in-class, complete instruction at homeOnline and in-person instruction with at-risk students, ESL students, and students with special needs in grades K-10 math and reading.Management/Customer Service:Responsible for providing face-to-face customer assistance and resolving account and notice issues for taxpayersCompletion of daily/weekly paperwork  shipping, receiving and daily salesWriting of standard operating procedures - customer service, quality controlAccounting responsibilities  receivable, daily deposits, account balancing, invoicingImplementing quality assurance guides  call center management - ensuring employees deliver top notch customer serviceHuman Resources experience - Interviewing, hiring, training and managing employees; evaluating employee as new hires, 90-day and yearly reviewsOther Skills:Strong organizational skillsExceptional phone skills  friendly and positiveAdvanced computer skills  MS Office, InternetSuperior written and verbal communication skillsVolunteer work:EMT - 2002-2004Education1989 Graduate Mt. Penn Jr/Sr High School Mt. Penn, Pa2001 Graduate RACC EMT B Course Reading, PaIn progress Ashford University Online (BA - 90 credits - 3.6 GPA) Clinton, IowaEmployment History2024 - ITAS  TAC Office IRS Reading, Pa2022 - 2024 Self Employed Voice Over Artist Work from home2021 - 2022 UPS Customs RaterII Work from home2014  2020 Elevate K-12 Online Education Work from home2011  2013 Schuylkill IU Paraeducator Pottsville, Pa2007  2011 Advance Auto Parts First Assistant Store Manager Reading, Pa2005  2007 Dollar Tree Stores PT Assistant Store Manager Shillington, Pa1995 - 1999 Wind-Lock Corp. Asst. Office Manager Leesport, Pa1989  1992 Channel Home Stores Front End Supervisor Reading, PaReferences Available Upon Request