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Candidate's Name
Medical AssistantContactStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveCheerful Medical Representative with history of exceeding customer and patron expectation. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgement, decisive communication and focused solutions. Expert at finding win-win solutions.EducationKaplan College, Cedar Falls, Iowa Associate of Applied Science in Medical Assistant 05/2005Experience01/2022-presentMedical Assistant  Front Desk reception Venipuncture procedures EKG technician Patient interaction and communication, Vital Signs  QTC/Leidos03/2022-presentMedical Assistant  Venipuncture procedures, Patient interaction and communication, Vital Signs  Northwest Family Clinic08/2018-01/2022Medical Call Center Rep  Provided customer service and issue resolution to increase QA satisfaction levels. Met or exceed call speed, accuracy and volume benchmarks on a consistent basis. Documented conversations with customers to track requests, problems and solutions   QTC/LeidosKey SkillsMedical Terminology, Patient scheduling, Professional telephone voice, Analytical abilities, System documentation, Customer communication, Phlebotomy, EKG, Medical ScribeCommunicationI pride myself with being a dedicated team member, one who collaborates well with others, one who communicates well with others. Most importantly being able to interact effectively, cooperate, collaborate and manage conflicts with other people to get things done.ReferencesAvailable upon request