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PROFESSIONAL SUMMARYDynamic committed to optimizing systems performance for reducedoperational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. WORK HISTORYData Center Analyst, 05/2021 to 03/2022Candidate's Name
MANAGER, 02/2018 to 03/2021HILLARY ENTERPRISE - CAMEROONCONTACTAddress: Columbus, OH 43229Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESKILLSDERRICK ALAAKOH NGEFACKOversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.Collaborated with cross-functional teams to develop disaster recovery plans, ensuring business continuity.Analyzed existing systems and databases and recommended enhancements to solve business needsMaintained secure data storage by enforcing strict access controls and utilizing encryption methods.Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.Evaluated employee performance and conveyed constructive feedback to improve skills.Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Systems Analysis Server Management Incident Management Network Architecture Graphist designer Youtuber Computer freindly Management skills Smart and fast learner communication and team work software proficiency System Maintenance computer hardware maaintainance Asset Management Disaster Recovery PlanningEDUCATIONHigh School Diploma, 06/2022REUNIFICATION BILIGUAL COLLEGE - CAMEROON BAFOUSSAM LANGUAGESEnglishFull ProfessionalFrenchFull Professional