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Click here or scroll down to respond to this candidateCandidate's Name
Street Address -- EMAIL AVAILABLE -- PHONE NUMBER AVAILABLEReferences furnished upon requestImpellam Group (New Holland, PA) (January 2023 December 2023) External Consultant support for below role and SharePoint PowerApp designer.CNH Industrial America (New Holland, PA) April, 2006 December, 2022 Project Manager / Business Analyst (Sept 2012 Dec 2022) Subject matter expert on the Purchasing Methodology team focusing on process improvements and simplification. I was the primary customer support contact for the old mainframe- based application. The team then underwent an extensive rollout of SAP S4/HANA Direct Purchasing module to replace the prior system. I gathered and developed business requirements and formed functional designs then was the key contributor working closely with the technical design team to provide a successful system launch. I was both the primary software trainer for the end users and the key contact for the IT teams where I designed UAT scenarios and received end-user approval. Managed external vendor team of 10 members maintaining all SLAs for successful completion of activities. Primary user administration of a complex global environment.Project Manager (April 2006 Sept 2012) Manage the entire process of providing software tools for authoring and publication of Parts Catalog systems distributed on various media (DVD, Web) to over 13,500 dealer locations globally as well as a customer-based version on the web. International travel and top management visibility. Effectively bridge the gap between customers, end-users, internal users and the software creators. Maintain and manage the relationship with various software vendors to continue the life cycle of design, testing and rollout for multiple, competing priorities of proprietary software. Handle all software issue escalation and training aspects, including creation of training materials for various user groups, delivery of training in large and small group settings, one-on-one, and train-the-trainer. Manage the $5M budget. Ajilon Inc. (Mechanicsburg, PA) May, 1997 April, 2006 Ajilon Key Business Analyst for Case New Holland (Nov 1999 April 2006) Manage the Level 3 support process receiving incidents from Europe, Asia, Africa, Australia/New Zealand, North America and Canada. Track and classify root cause of issue, the impact and roll out corrections or updates. Train the support team on new software enhancements as released. Create and maintain supporting documentation and Guide for End Users. Create and maintain documentation for the help desk analysts to use during troubleshooting. Provide third level technical support, including TCP/IP, modem and dialup networking troubleshooting, for in-house communications software and basic windows functions as well as website applications and catalog software. Conduct off-site dealer training tours throughout the US and Canada covering all aspects from creation of training plan and documentation to shipping equipment and reservation setup. Ajilon Project Manager for New Holland Tractor (Oct 1998 Nov 1999) Take over Level 1 help desk contract for a competitor that lost the project. Learn from competitors help desk team and be the teacher for a new team as phase out/in of new support group. Bring the entire team up to speed on support and roles while continuing to meet service level agreements. Create weekly and monthly status reports, train help desk analysts, provide daily technical support and troubleshooting on all windows platforms. Provide continuous improvement plans to aid teams productivity. Develop standards for software testing and create documentation for the analysts to utilize in daily troubleshooting techniques. Ajilon Technical Writer for Exel Logisitcs (May 1998 Oct 1998) Technical writer and tester for online mainframe applications. Also provided support to networking group during setup of a Xerox copier to allow print access from PCs on the LAN. Ajilon Project Administrator for BISYS Banks (May 1997 May 1998) Provided daily documentation of a large Y2K project for a bank in Texas in compliance with ISO regulations regarding computer upgrades. Maintained 120 Microsoft Project documents with deadlines and accomplishments of the team daily.Armco Inc. (Butler, PA) May, 1994 May, 1997Help Desk Team Leader Provided monitoring and support of Level 1 and Level 2 Help Desk for 120 VAX/VMS Systems and 40 NT Servers and the day-to-day activities of a team of five analysts. Monitored call accuracy, reported on daily metrics, maintained work schedule of team for 24x7 coverage. Produced documentation of new procedures. Trained new employees. Minor NT Administration. End User Computing Manager - Managed and prioritized workload of desktop hardware support personnel on a day-to-day basis. Maintained computer inventory system for 1000 PCs and Macs.Computer Programming Developed, tested and supported specialized application software for Level 4 VAX based business systems in Order Entry, Invoicing, Shipping, Freight Management and Purchasing subsystems in a VAX manufacturing environment using Pascal integrated with DECForms screens.Community College of Allegheny County September, 1994 December, 1994 Computer Instructor - Provided instruction in DOS Overview and WordPerfect 6.0 classes. Prepared material and evaluated students ability to pass course requirements, ensuring students learn and understand the information presented in the respective courses. EDUCATION:Microsoft Sharepoint & InfoPath course (2013); CBT courses: HTML 4.01 Programming (2005); HELP DESK certification (2003); CBT courses: MS SQL Server 7.0 - System Administration and Database Implementation (2001); Langevin Learning Services - Instructional Techniques for New Instructor (1999); East Stroudsburg University ~ BS, Computer Science, ~ East Stroudsburg, PA (1994); Raritan Valley Community College ~ AS, Business Administration ~ North Branch, NJ (1991); |
