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PROFILE:Highly motivated with a wide variety of work experience and skills; from customer service manager, administrative duties, billing office and telephone support, personal assistant/caregiver, and cafeteria cook. Detail-oriented with over 36 years of customer service experience, especially with solving customer issues, managing expectations, handling telephone support, performing office duties and administrative tasks.OBJECTIVE:Seeking an administrative or front office/desk position, where I can utilize previous work experience, provide exceptional customer service and telephone support, while fostering a positive work environment and supporting the organizations goals and objectives.SKILLS SUMMARY:Customer ServiceProblem ResolutionAdaptabilityEffective CommunicatorMicrosoft ExcelTelephone SupportAccounts Payable/ReceivableMedical BillingAttention to DetailMicrosoft WordWork independentlyTime ManagementQuick LearnerBudgetingData EntrySUMMARY OF EXPERIENCE:Customer ServiceCustomer Service Manager at J.C. Penney responsible for overseeing a team of customer service associates while solving customer issues and concerns, and training new associates.Engage active listening when interacting with clients/customers to ensure creative problem resolution while ensure satisfaction of the shopping experience.Assist associates with computer or register issues.Attention to Detail and Administrative DutiesThorough and conscientious about attention to detail.Planned and scheduled clients appointments, tasks, and goals.Process and analyze invoices to ensure accuracy and compliance.Ensure timely and accurate submission of insurance claims.Ensure accurate and timely billing process for clients.Keep accurate record of client/patient accounts.CommunicationProvide phone support, customer inquiries and address billing issues.Document client/customer issues, concerns and resolutions.Process daily mail and correspondence.Verbal and written communication.Problem SolvingExcellent customer service and problem solving skills.Exhibited flexibility & adaptability by frequently working across departments as needed.When problems arise, listen and document the issues and concerns; analyze and investigate root cause of problems.Delivery ServiceTransport food or other items to customers in a specific location.Review order for completeness.Maintaining cleanliness of the vehicle.Food PreparationPlanned, prepared, and cooked food items to ensure that all food is of excellent quality and served in a timely manner.Planned menus according to a fixed budget and follow guidelines on nutrition and healthy eating.Comply with food safety regulations and maintain a sanitary kitchen.Train staff to prepare and cook all the menu items.Serve prepared food to the students.Child and Senior CaregiverProvided child care services and supervised/monitored the safety of 5 children daily.Established budgets for utilities, food and other necessities to maintain fiscal responsibility.Organized activities and implemented a curriculum that allows children to learn and explore their interests.Provided personal care to a 70 year old male with limited mobility.Assisted children and senior with personal hygiene, i.e., bathing, grooming, and incontinence care.Monitored their health and wellbeing, recorded any concerns.Coordinated transportation and accompanied children/seniors to social events and medical appointments.WORK EXPERIENCE:Door Dash DriverBelcamp, MarylandDelivery Specialist2021 - PresentSenior CaregiverBel Air, MarylandPersonal Senior Caregiver2018 - 2021WalmartBel Air, MarylandMerchandiser/Customer Service2017  2018Prescott Legal ServicesRichmond VAPersonal Assistant/Administrative Aide2011 - 2017Harford County Public SchoolsHarford County, MarylandCafeteria Cook2009  2011Childcare ProviderAbingdon, MarylandInfant to Pre-K Child Care Specialist1995 - 2009Shepard PrattTowson, MarylandBilling Specialist1991  1995JC PenneyWhite Marsh, MarylandCustomer Service Manager1987  1991VOLUNTEER:Matthew Whitlock 2022 Political Campaign for County CouncilShadowed and assisted with campaign events, community outreach and campaign fundraisers.Treasurer for political campaign, responsible for depositing and dispersing funds, and keeping accurate account records.EDUCATION:Perry Hall High School, High School Diploma, 1984Focus on General Studies and Business Administrative courses.