| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
7-Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEDetail-oriented Administrative Professional & Account ManagerCustomer service-oriented administrative professional with experience performing account management, financial support, and sales administration. Proven abilities to effectively manage client data, financials, projects, and business operations activities. Coordinates workflows and communicates cross-functionally with internal teams and departments and external clients, vendors, partners, and other stakeholders. Thrives in fast-paced environment and adheres to company policies, procedures, and guidelines to ensure quality.EXPERTISEBusiness Operations Office Administration Account Management Client Relationship ManagementProject Management Financial Services Financial Analysis Accounts Payable/Receivable AccountingPayroll Scheduling Organizational Leadership Staff Training & Development Process ImprovementsScheduling Sales Sales Administration Customer Service Customer RetentionPROFESSIONAL EXPERIENCENew World Aviation - Fair Lawn, NJ 12/20 - 8/23Charter Sales SpecialistSourced aircrafts and prepared personalized quotes for requested trips and ancillary services (ground transportation and catering)Provided creative and effective solutions, which aligned customer needs with company resourcesAnswered inbound phone calls, responded to email and web inquiries, and maintained knowledge of marketing programsManaged and built relationships with charter operators and high-net-worth private clients to generate new businessProvided consultative, concierge support for local services and amenitiesOversaw billing, completed data entry work, and helped with collectionsProcessed payments, expedited invoicing, tracked expenses, and revenueDelivered high-quality customer service to ensure high customer retention rateHERU Aviation - Fair Lawn, NJ 12/20 - 10/22Sourcing and Accounting Department ProcessorManaged the day-to-day financial activities and reporting for the aircraft charter brokerageFacilitated full cycle Accounts Payable and Accounts Receivable processesAccurately maintained accounting data, financial reporting, financial analysis, and bank reconciliationsUtilized accounting principles and helped collect aging accountsCreated, sent, and followed up on invoicesReceived and reviewed vendor billsPaid out commissions, sent proof of payment to vendors, updated Accounts Payable, and sent wire and ACH transfersGenerated month end reports for revenue and finance; work closely with CFO to balance reportsFielded inbound and outbound calls, processed payments, located aircraft, and maintained training recordsExecutive Jet Management - Teterboro, NJ 10/03 - 04/20Charter Services ManagerResponsible for increasing and expanding EJMs Aircraft Management Services activity/market share through sales, marketing, and business development initiatives and programsManaged and responded to 400+ incoming calls and 200+ web inquiries daily; maintained new inquiry processConsistently closed 20-25% of quotes issued, yielding annual sales of $5-7MLed the preparation of accurate, personalized quotes and proposals for clientsFollowed up on every lead and business development opportunityPrepared and communicated presentations, materials, and proposals to qualified prospective customersPartnered with various departments to ensure overall positive client experienceExecuted customer retention and development campaigns in coordination with sales teamContributed feedback to management to enhance company oerings of services and productsPrepared weekly sales activity reports to include sales activitiesAssisted and expedited invoicing by tracking all expenses and revenueEDUCATIONUltimate Medical Academy Associate of Science Degree Healthcare Management, 2021High Academic HonorsRelevant Coursework: Practice Structure, Leadership & Management, Medical Administrative Procedures,Healthcare Ethics, HIPAA Compliance, Insurance Verification, CMS 1500, Billing & Collections, UB-04, Insurance Billing Procedures, Insurance Claim Cycle, Medical Terminology, Electronic Health Records (EHR), Electronic Medical Records (EMR), Health Records Management, Medical Records Management, Human Resource ManagementSOFTWARE & CAPABILITIESQuickBooks Pro 2021; Salesforce; SAP; various CRM platforms; Microsoft Teams and Zoom communication platforms; Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS OutlookVOLUNTEER EXPERIENCEBergen County Committee - Fair Lawn, NJ 01/2018 - PresentCounty Committee MemberElected in a bi-annual primary election to represent Fair Lawn and its constituents in county-wide decision makingMemorial Middle School - Fair Lawn, NJ 07/21 - 07/23Parent Teacher Organization (PTO) PresidentPlanned events and fundraisers to support school mission of academic growth and personal developmentDelegate tasks to members and organize various fundraisersWork with the principal and lead PTO and board meetings |
